district manager

1 day ago


Charlotte NC United States Speedeeoil Full time

Benefits:

  • Company parties
  • Competitive salary
  • Employee discounts
  • Health insurance
  • Paid time off

Looking for people who want to make an impact and difference in a company.

District Manager

A Plus Automotive started in 2019. Our vision was to grow a profitable business by creating a positive employee experience, so that each employee is passionate about delivering a customer experience that exceeds customers' expectations.

Responsibilities
  • Ensure all locations open on time, remain open until scheduled to close, and are staffed appropriately.
  • Collect and review KPIs on an ongoing daily basis to confirm we are pacing to hit goals or make necessary changes.
  • Send a brief daily recap email at the conclusion of the day to communicate ongoing challenges, opportunities, and wins.
  • Submit the agenda for the following week no later than Saturday at 7 PM to the RM.
  • Be the cheerleader for your team, maintaining a high level of positivity and motivation.
  • Hold your team accountable through performance management.
  • Handle claims, warranties, and customer complaints exceeding $100.
  • Process Personal Action Forms for employee changes.
  • Grow the business by increasing customer count and maintaining fleet accounts.
  • Conduct interviews and recruit for your market.
  • Manage social media customer feedback and reviews.
  • Verify payroll accuracy every Thursday.
  • Approve orders while staying within budget.
  • Respond to all emails with detail, professionalism, and positivity.
  • Ensure cross-training and manage turnover professionally.
  • Support company incentives and initiatives to motivate your team.
  • Complete all admin tasks by Monday at 8 AM.
Expectations
  • Work 5 days, 50 hours in stores while being engaged and available when needed.
  • Build a team that enjoys and takes pride in their work.
  • Increase sales, control costs, and ensure profitability.
  • Teach, train, coach, and motivate your teams.
  • Provide direction and delegate tasks effectively.
  • Manage performance.
  • Ensure a great customer and employee experience.
Strengths Needed
  • Leadership and conflict resolution skills.
  • Self-motivated with little to no supervision.
  • Accountability for all responsibilities.
  • Strong communication and computer skills.
Primary Focus
  • Ensure great experiences for employees and customers.
  • Recruit and staff for growth while controlling costs.
  • Teach and enforce adherence to processes to prevent issues.
  • Deliver on KPIs including sales, customer count, payroll cost, and profitability.
  • Prioritize employee and customer safety.
Secondary Focus
  • Facility and equipment repairs and maintenance.
  • Curb appeal.
  • Recruiting.
  • Fleet account management.
  • Online training completion.
Positive Impacts of Job Performance
  • For Company:
    • Profitability and growth.
    • Reduced turnover and increased tenure.
    • Increased customer counts.
  • For Teammates:
    • Promotion opportunities.
    • Performance-based pay increases.
    • Bonuses.
    • Job security.
  • For Customers:
    • Consistent service exceeding expectations.
    • Trust in the company.
Negative Impacts of Poor Performance
  • For Company:
    • Lost business and decreased customer counts.
    • Employee turnover and poor morale.
  • For Teammates:
    • Fewer growth opportunities.
    • Less enjoyable work environment.
  • For Customers:
    • Decreased trust in service delivery.
    • Extended service times.
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