Quality Engineer

2 weeks ago

Auburn Hills MI United States StaffChase Full time

Overview:

Per manager trying to develop a quality management system that's based on ISO and the way those standards work.

We need to develop the processes and standards or processes that meets the ISO standards so I would like for someone that comes from a background that's worked with that


As a quality engineer, you will be responsible for managing warranty-related quality processes, analyzing warranty data, and implementing corrective actions to enhance product reliability and customer satisfaction. You will collaborate closely with cross-functional teams, including engineering, manufacturing, customer service, and supply chain, to investigate warranty issues, identify root causes, and drive continuous improvement initiatives. The ideal candidate will have a strong background in quality engineering, excellent problem-solving skills, and a customer-centric mindset.


Responsibilities:

  • Conduct risk assessments on design and process from the DFMEA that's the design side and a PfMEA that's the process side.
  • Don't need an expert on the DFMEA side but I need somebody to understand PfMEA side and how to use those tools.
  • Focus on someone who understands industry standards - ISO, AS 9100 which is the aerospace standard I need someone with a background that understands how to interpret standards how to implement processes to support those standards
  • Administer the warranty quality management system, including documentation, tracking, and analysis of warranty claims, returns, and customer complaints.
  • Analyze warranty data to identify trends, patterns, and root causes of product failures, utilizing statistical analysis tools, such as Pareto charts, trend analysis, and failure rate analysis.
  • Conduct root cause analysis (RCA) and corrective action planning to address identified warranty issues, collaborating with cross-functional teams to implement effective solutions.
  • Develop and implement preventive measures to minimize warranty claims and improve product reliability, including design changes, process improvements, and supplier corrective actions.
  • Lead cross-functional teams in the investigation and resolution of complex warranty issues, coordinating activities such as failure analysis, testing, and validation.
  • Monitor warranty performance metrics, such as claim rates, repair costs, and customer satisfaction, and provide regular reports and analysis to management.
  • Collaborate with suppliers and vendors to address warranty-related issues and ensure compliance with warranty terms and conditions.
  • Provide technical support and guidance to customer service, field service, and sales teams on warranty-related matters, including troubleshooting and resolution of customer issues.
  • Drive continuous improvement initiatives to enhance warranty processes, reduce warranty costs, and increase customer satisfaction.
  • Other duties as assigned.


Per Manager REQUIRED:

- Auditing background could be internal could be external

- PfMEA He asks every candidate about their knowledge

- Industry standards

- Understand how to develop control plans for construction and inspection standards


Nice to have:

- SAP

Industry experience:

- Highly preferred

- Aerospace

- Medical is fine

  • Strong technical background, with knowledge of quality management systems, statistical analysis tools, and root cause analysis methodologies.
  • Experience with warranty data analysis and reporting, including familiarity with warranty management software systems.
  • Proficiency in statistical analysis tools, such as Minitab or JMP, for analyzing warranty data and identifying trends.
  • Excellent problem-solving skills, with the ability to analyze complex issues, prioritize tasks, and implement effective solutions.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external stakeholders.
  • Customer-focused mindset, with a commitment to delivering high-quality products and services that exceed customer expectations.
  • Detail-oriented and organized, with the ability to manage multiple projects and deadlines simultaneously.
  • Demonstrated experience working with ERP systems, supporting software, and large databases [experience with SAP S/4, Cority QMS, and Salesforce preferred]
  • LEAN Six-Sigma training / certification preferred.
  • ASQ certified quality engineer preferred.


Education:

BS Engineering Degree [Mechanical, Electrical, Chemical, or Industrial].

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