Senior Director, Revenue Management Operations

2 weeks ago

Dallas TX United States Omni Hotels & Resorts Full time

The Senior Director, Revenue Management Operations is responsible for the central execution of hotel commercial strategies by ensuring best in class processes, tools and insights are leveraged to optimize market share and profit on behalf of the brand.

Join us at Omni Hotels & Resorts, where your passion for hospitality can flourish, and you can make a difference in the lives of our guests and your fellow team members. Be part of a family that values excellence, teamwork, and innovation

Responsibilities

  • Provide supportive, inspiring leadership to our team of centralized, seasoned revenue managers including mentoring and departmental succession planning to ensure talent development for RM discipline
  • Aspire to attract, develop, and retain top RM talent
  • Drive operational excellence for the RM discipline through best-in-class standards and processes
  • Responsible for the thoughtful and disciplined execution of RM strategies and tactics that support market share growth for centralized hotels.
  • Represent the RM discipline within Commercial when developing and executing brand wide promotions and marketing campaigns. This includes digital marketing and brand.com merchandising of offers and rate products.
  • Ensure effective forecasting tools and processes are leveraged to drive accuracy
  • Ensure effective processes are leveraged through weekly revenue meetings and group cut-off meetings to ensure mix management, inventory management and business evaluations are deliberate and maximize optimal profit for each hotel
  • Optimize RevPAR and TRevPAR by analyzing/forecasting demand and establishing effective selling strategies, oversell strategies, optimal and seasonal market mix across group, transient, and wholesale segments.
  • Conduct ongoing competitor price/product analyses to ensure proper rate positioning/product offering for centralized hotels.
  • Collaborate with Revenue Management Strategy team on pricing decisions for transient, group and wholesale segments.
  • Collaborate with Solutions Team to improve tools, processes and systems for RM discipline
  • Collaborate with the Distribution team to ensure maximum share from electronic distribution channels and OTAs
  • Update and maintain all revenue management tools.
  • Collaborate with Ancillary RM leadership to improve tools, processes and support for strategic efforts to drive TrevPAR across the brand
  • Understand, support, and implement brand’s overall transient and group pricing strategy.
  • Partner effectively across disciplines creating teamwork, taking charge, generating enthusiasm, motivating and using an uplifting and lead-by-example leadership approach consistent with Omni’s culture.
  • Provide pre-opening support to ensure effective pricing and brand RM strategies are in place prior to hotel opening
  • Serve as a change agent and play a key leadership role in implementing and sustaining new and enhanced key RM initiatives.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING & WORK EXPERIENCE

  • Bachelor’s degree required, preferably in business/management or finance
  • Minimum 15 years’ experience in hospitality revenue field required, with career progression into senior management position.
  • Minimum seven years’ experience required in Revenue Management leadership role.
  • Excellent written and oral communication skills, including presentations to high-level business leaders.
  • Travel required.

PROVEN COMPETENCIES:

  • Quality Leadership, Teamwork, Communication, Innovation, Strategic Planning, Talent Development, Decision-Making, Process Improvement, Financial Acumen

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