Per Diem Patient Access Liaison

2 days ago

Boston MA United States Boston Children's Hospital Full time

At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.

Patient Access Liaisons (PAL) provide centralized scheduling services related to patient access, scheduling, and support to assure effective and efficient delivery of health care services, always striving towards a patient experience of excellence. The Shared Patient Access Center handles patient access requests for Boston Children's Hospital patients. The Patient Access Liaisons (PAL) offer a one-of-a-kind appointment experience elevating patient satisfaction. The positions in this job family will work directly with the caller to respond to various questions and issues, resulting in proficiency, accuracy, and quality of patient service care.

The Patient Access Liaison will:

  1. Provide centralized scheduling services for the Shared Patient Access Center/Call center. Perform tasks to meet patient access, scheduling, and patient satisfaction goals.
  2. Interact with patients and families via telephone to provide information in response to inquiries. Identify caller's needs, clarify information, and provide centralized registration and scheduling for service options of primary care and specialty care.
  3. Register patients by collecting patient and insurance information.
  4. Gather pertinent information for prescription and refill requests.
  5. Receive routine complaints and issues during telephone calls. Reply with the appropriate predetermined response. Elevate non-routine issues to POD supervisor for further action.
  6. Attend and participate in team meetings as required. Contribute by making suggestions for process improvements.

Schedule will be:

  • Monday and Tuesdays 9am to 3pm and additional coverage as needed.

Candidates should have:

  1. 1 year of related experience, i.e., customer service experience, preferably in a call center environment or healthcare setting.
  2. High-school or GED diploma.
  3. Experience with Epic scheduling preferred.

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Boston Children's Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption).

Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

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