Field Service Technician

17 hours ago

Iola WI United States TDS Telecom Full time
As a Field Service Technician, you will assist with on-site installations, troubleshooting, repairs, and maintenance of telecommunications products and equipment that TDS sells and leases. You will have direct, face-to-face contact with our customers and is expected to be proactive with the sales of TDS services and products. Services include, but are not limited to, Telephony, Video/CATV/DBS, Internet, and/or high speed networks. This position exceeds customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions. This position also understands how to use and demonstrate TDS products and seeks sales opportunities while educating the customer. Products & services include (but are not limited to): Local Service, Central Office Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice Mail, Audio and/or Video Conferencing and Non-regulated CPE.

This position can be hired at either a Field Service Technician (requisition ID ) or a Field Service Technician-Network (requisition ID ) level depending on the skills and qualifications of the candidate. Different job postings exist for each of these positions. Please reference each job posting for the minimum qualifications required for each role and submit an application for each level that you are both interested and qualified for.

The pay range listed for this position represents the low and high end of the base compensation range. The actual offer amount will carefully consider multiple factors, such as relevant skills, qualifications, work experience, location and/or competencies that align with the specified role. Certain positions are eligible for additional forms of compensation such as bonuses and equity awards.

TDS Telecommunications LLC (TDS Telecom/TDS ) delivers high-speed internet, TV entertainment, and phone services to a mix of small to mid-sized urban, suburban and rural communities throughout the U.S. With 1.2 million connections, TDS' mission is to create a better world through its communications services. Powered by fiber-optics and new industry-leading technologies, TDS delivers up to 8 Gigabit internet speeds and offers internet-protocol based TV entertainment solutions along with traditional phone services. TDS also offers businesses VoIP advanced communications solutions, dedicated internet service, data networking, and hosted-managed services. Visit .

TDS Telecom, headquartered in Madison, Wis., employs 3,400 people and is a subsidiary of Telephone and Data Systems, Inc. NYSE: TDS . Founded in 1969, Telephone and Data Systems provides wireless, broadband, video and voice; and hosted and managed services to approximately 6 million connections nationwide through its businesses: UScellular and TDS Telecom. Visit .
  • Assists with and performs on-site installing, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers. Identifies location of defective cable using various test equipment and repairs buried, aerial, underground and/or customer cable. Locates cable and fiber in response to customer requests and/or construction needs. Pole climbing and operating construction equipment is required. Locates, identifies and marks company underground and buried facilities to prevent facilities from being damaged. Keeps orderly log of all locate requests in our exchange area. Performs cable fault acceptance tests on newly constructed facilities.
  • Assists with and provides troubleshooting support techniques and corrections. Responds to "trouble" dispatches.
  • Assists with and provides support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
  • Provides excellent customer service. Proactively educates and sells TDS products and services to customers.
  • Gain working knowledge of RUS Standards and Grounding practices associated with splicing and maintenance of outside plant facilities and equipment.
Required Qualifications
  • Must have and maintain a valid driver's license.
  • Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs.
Other Qualifications
  • Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
  • Requires being available for on-call/standby responsibilities and may require occasional travel. Must be willing to work overtime as needed.
  • Upon hire, must successfully pass all components of the Safety Course curriculum.
  • Ability to maintain DOT (Department of Transportation) requirements in relation to operating vehicles with a combined GVRW (Gross Vehicle Weight Rating) of >10,000 lbs.
  • A+ certification and computer networking experience.
  • Gain an understanding of telecommunication products and services: Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T-1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying Loops To Support Data, Voice, and/or Video.
  • Practical knowledge/experience with computer applications including (but not limited to): Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, and MS Excel.
  • Ability to work and make decisions independently with little or no supervision.
  • Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers.
  • Proven organizational skills and ability to multi-task.
  • Ability to operate vehicles with manual transmissions.
Do you meet all of the Required Qualifications, but aren't sure if your experience meets the Other Qualifications? We encourage you to apply Research shows that some candidates may not apply for jobs unless they feel they meet 100% of the qual ifications, when, in fact, they have the skills and experience to be successful in the role Experience and skills come in many different forms and may not always look identical to what we have on paper, but still lead to success in the role. If you meet the Required Qualifications and believe you have what it takes to be successful in the position, apply today

Physical Demands and Work Environment

While performing the duties of this job, the associate is regularly required to sit, stand, write and operate a computer keyboard, standard office equipment and telephone. The associate regularly communicates with customers. The associate is frequently required to move about and reach for items. Frequently required to stoop, kneel, crouch, or crawl. May be required to balance or climb. Frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

This position may require working outdoors, in mechanical/equipment rooms, and possible extreme weather conditions. While performing the duties of this job, the associate is regularly exposed to moving mechanical parts and heavy equipment. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Benefits

Associates scheduled to work 20 or more hours per week have access to medical, dental, vision, life insurance, a 401(k) plan, and paid time off benefits such as vacation (15 days accrued per year for full-time; pro-rated for part-time associates working between 20-39 hours), sick leave (10 days accrued per year for full-time and pro-rated for all other associates), seven paid national holidays and one floating holiday, paid parental leave (2 weeks after 12 months of employment), among others. Short Term Disability and Long Term Disability coverage is also available for associates working 30 or more hours per week and Education Assistance is available to full-time associates. Associates scheduled to work under twenty hours per week or for a limited term (i.e. interns) are eligible for medical coverage, the 401(k) plan (if 18 or older), as well as sick leave (10 days accrued per year for full-time and pro-rated for all other associates).

At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law.

$22.18/Hr. - $33.28/Hr.

  • Field Service Technician

    4 weeks ago

    Iola, Wisconsin, United States TDS Telecom Full time

    Job SummaryWe are seeking a highly skilled Field Service Technician to join our team at TDS Telecom. As a Field Service Technician, you will be responsible for installing, maintaining, and repairing telecommunications equipment and networks. This is a challenging and rewarding role that requires strong technical skills, excellent customer service skills, and...

  • Field Service Technician

    4 weeks ago

    Iola, Wisconsin, United States TDS Telecom Full time

    Job SummaryWe are seeking a highly skilled Field Service Technician to join our team at TDS Telecom. As a Field Service Technician, you will be responsible for installing, maintaining, and repairing telecommunications equipment and networks for our customers. This is a challenging and rewarding role that requires strong technical skills, excellent customer...

  • Field Service Technician

    4 weeks ago

    Iola, Kansas, United States TDS Telecom Full time

    Job SummaryWe are seeking a highly skilled Field Service Technician to join our team at TDS Telecom. As a Field Service Technician, you will be responsible for installing, maintaining, and repairing telecommunications equipment and networks for our customers.Key ResponsibilitiesInstall and maintain telecommunications equipment and networks, including fiber...

  • Field Service Technician

    1 month ago

    Iola, Kansas, United States TDS Telecom Full time

    Job SummaryWe are seeking a highly skilled Field Service Technician to join our team at TDS Telecom. As a Field Service Technician, you will be responsible for installing, troubleshooting, and maintaining telecommunications equipment and networks for our customers.Key ResponsibilitiesInstall and maintain telecommunications equipment and networksTroubleshoot...

  • Field Service Technician

    4 weeks ago

    Iola, Wisconsin, United States TDS Telecom Full time

    Job SummaryWe are seeking a highly skilled Field Service Technician to join our team at TDS Telecom. As a Field Service Technician, you will be responsible for installing, troubleshooting, and maintaining telecommunications equipment and networks for our customers.Key ResponsibilitiesInstall and maintain telecommunications equipment and networksTroubleshoot...

  • Field Service Technician

    4 weeks ago

    , WI, United States Actalent Full time

    Job Title: Field Service TechnicianActalent is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for performing electrical and mechanical maintenance and repairs on various equipment and systems.Key Responsibilities:Perform routine maintenance and repairs on electrical and mechanical...

  • Field Service Technician 2nd Shift

    1 month ago

    , WI, United States Glory Global Solutions Ltd Full time

    Job Title: Field Service Technician 2nd ShiftGlory Global Solutions Ltd is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing technical support and repair services for our high-speed cash handling equipment.Key Responsibilities:Diagnose and repair complex technical issues with...

  • Field Service Technician

    4 weeks ago

    , MD, United States Flowserve Full time

    Flowserve Field Service TechnicianWe are seeking a skilled Field Service Technician to join our team at Flowserve, a world-leading manufacturer and aftermarket service provider of flow control systems. As a Field Service Technician, you will be responsible for troubleshooting and repairing pumps and equipment for our customers in industries such as oil and...

  • Field Service Technician

    2 weeks ago

    , TX, United States Schneider Electric USA, Inc Full time

    Join Our Team as a Field Service TechnicianSchneider Electric USA, Inc. is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will play a critical role in ensuring the smooth operation of our customers' electrical equipment.Key Responsibilities:Perform routine maintenance and repairs on electrical equipment,...

  • Field Service Technician

    2 weeks ago

    , TX, United States Glory Global Solutions Ltd Full time

    Job Title: Field Service TechnicianJoin GLORY Global Solutions Ltd as a Field Service Technician and be part of a team that provides top-notch service to our customers. As a Field Service Technician, you will be responsible for troubleshooting and repairing high-speed cash handling equipment, ensuring that our customers' operations run smoothly.Key...

  • Field Service Technician

    4 weeks ago

    , OH, United States Strategic Systems Full time

    Job Title: Field Service Technician llAt Strategic Systems, we are seeking a highly skilled Field Service Technician ll to join our team. As a Field Service Technician ll, you will be responsible for providing top-notch IT support to our clients, ensuring their technology devices are running smoothly and efficiently.Key Responsibilities:Drive to client sites...

  • Field Services Technician

    2 weeks ago

    , MO, United States Gahagan & Bryant Associates Inc Full time

    Professional Field Services TechnicianViroCon, a member of GBA Companies, is seeking a skilled Professional Field Services Technician to join our team.About the RoleWe are looking for a self-motivated and detail-oriented individual to work closely with our team of engineers and technicians to provide innovative solutions to our clients. As a Professional...

  • Field Service Technician

    3 weeks ago

    Salisbury, NC, United States Orion Talent Full time

    Position Details: Title: Field Service Technician Location: Salisbury, NC (30 minutes N. of Charlotte) Shift: M-F 8:00am-4:00pm Compensation: 72-80k +Provided company cell phone, laptop, and service truck Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401k Matching, Relocation) Travel: This plant there will be extensive...

  • Field Service Technician

    4 days ago

    Salisbury, NC, United States Orion Talent Full time

    Position Details: Title: Field Service Technician Location: Salisbury, NC (30 minutes N. of Charlotte) Shift: M-F 8:00am-4:00pm Compensation: 72-80k +Provided company cell phone, laptop, and service truck Benefits: Comprehensive Corporate Benefits Package (Medical, Dental, PTO, 401k Matching, Relocation) Travel: This plant there will be extensive...

  • Field Service Technician

    4 weeks ago

    , FL, United States Vivint Full time

    About VivintVivint is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are.Job DescriptionWe are seeking a highly motivated and customer-focused Field Service...

  • Field Service Technician

    2 weeks ago

    Wausau, WI, United States TDS Telecom Full time

    As a Field Service Technician, you will assist with on-site installations, troubleshooting, repairs, and maintenance of telecommunications products and equipment that TDS sells and leases. You will have direct, face-to-face contact with our customers and is expected to be proactive with the sales of TDS services and products. Services include, but are not...

  • Field Service Technician

    2 weeks ago

    , TX, United States Primoris Full time

    Job SummaryPrimoris Power Delivery is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for troubleshooting, servicing, repairing, and maintaining equipment assets, including vehicles, trailers, aerials, and yellow iron.Key ResponsibilitiesTroubleshoot and repair electrical, hydraulic, air...

  • Field Service Technician

    2 weeks ago

    Madison, WI , USA, United States Gordon Flesch Company Full time

    Join Our Team as a Field Service TechnicianGordon Flesch Company is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing technical support and maintenance services to our customers.Key Responsibilities:Complete technical training and certification programs to stay up-to-date on the...

  • Field Service Technician

    2 weeks ago

    Madison, WI , USA, United States Quality Power Solutions Full time

    Job Title: Field Service TechnicianAt Quality Power Solutions, we are seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for repairing, maintaining, and troubleshooting uninterruptible power systems (UPS) across various brands and sizes.Responsibilities:Repair and maintain UPS systems to...

  • Field Service Technician

    2 weeks ago

    , MD, United States Synergy ECP Full time

    Job Title: Field Service TechnicianAt Synergy ECP, we are seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for providing expert technical support and analysis to field engineers and technicians, as well as providing technical advice and guidance on installation, adaptation,...