Senior Clinical Solution Consultant

Citeline is one of the world's leading providers of data and intelligence on clinical trials, drug treatments, medical devices and what's new in the regulatory and commercial landscape. Relying on us to deliver vital advantage when making critical R&D and commercial decisions, our customers come from over 3000 of the world’s leading pharmaceutical, contract research organizations (CROs), medical technology, biotechnology and healthcare service providers, including the top 10 global pharma and CROs.

Now, Citeline is proud to be a part of Norstella, an organization that consists of market-leading pharmaceutical solutions providers united under one goal: to improve patient access to life-saving therapies. Within this organization, Citeline plays a key role in helping clients connect the dots from pipeline to patient.

The Role:

You’ll join a high-performing team, with high expectations and excellent opportunities for career growth and advancements. We are looking for a Solution Consultant professional who can excel in and add expertise to a team in clinical trial strategy, planning and execution.

This role is for you if you are versatile, adaptive, and eager to learn and grow your career within the clinical trial strategy, planning, feasibility, and recruitment space, helping clients meet their business goals leveraging Citeline’s evolving suite of solutions and services. You have subject matter expertise with clinical operations / life sciences knowledge and experience. You’ll work collaboratively with Sales and Implementation to deliver value to clients through innovative solutions focused on accelerating the success of clinical trials and bringing critical new treatment options to patients that need them.

This role will partner closely with sales, implementation, and product to identify and qualify sponsor’s business/technical needs. You’re responsible for communicating how Citeline’s solutions provide benefit to those needs and must understand the customer requirements. Doing this you will have a firm understanding of Citeline Clinical suite of solutions which deliver support across Real World Data (RWD) custom use-case solutions, protocol, feasibility, and recruitment.

Solution Consultants are subject matter experts with deep clinical operation / life sciences knowledge and experience. Through that experience, Solution Consultants are able to partner with Citeline sales, product and data teams to develop strategies to solve customer challenges. They will have the ability to demonstrate and position to customers the value of Citeline’s new and existing Clinical offerings and expand existing partnerships.

Responsibilities:

1. Collaborate with the Citeline Product and Sales teams to test new clinical offerings with several potential clients and share feedback from Voice of Client back to internal stakeholders.
2. Collaborate with the Learning and Development/Enablement team to ensure appropriate and timely roll out of Early Adopter and General Adopter programs for new Citeline clinical solutions.
3. Run capabilities and scoping discussions across various client personas to determine Clinical use cases and be able to develop strategy and solutions based on Citeline’s Clinical Product and Data.
4. Partner with Citeline’s sales team proactively.
5. Represent Citeline at meetings, conferences and webinars demonstrating clear understanding of the clinical lifecycle, clinical operations and the current landscape. Connecting industry challenges to Citeline’s clinical solutions.
6. Consistent collaboration with the sales leadership team is expected to identify opportunities for business growth. Support sales with an informed, current clinical point of view.
7. Be a pivotal team member in the preparation and execution of key customer meetings.
8. Provide a point of view and tailored product demonstration based on product lifecycle, therapeutic area, and other important considerations.
9. Collaborate with leadership and product management on perceived gaps in product capabilities. Relay feature requests and suggestions based on market, customer, and prospect feedback.
10. Scope client solutions if it is determined that a services overlay may fill a gap needed to close business.
11. Develop outstanding professional relationships to maximize lifetime value of each account.
12. Support revenue growth through innovative initiatives.
13. Collaborate across departments to align and integrate strategic initiatives.

Qualifications:

1. Bachelor’s degree in a scientific field and/or industry experience in related roles.
2. Proven track record of high performance in a client facing role for a minimum of 5 years.
3. A passion for healthcare, life sciences, data/analytics, and technology.
4. Experience in working with Citeline products/data/tools is preferred.
5. Nuances of specific disease areas (such as Immunology, Oncology, Rare Disease) and associated operational challenges is preferred.
6. Client centric communication and ability to demonstrate empathy and confidence in interactions with clients.
7. Thrives in working with others and enjoys working at a fast pace alongside a team committed to success.
8. Highly skilled communicator with the ability to work across executive leadership and cross functionality with product management, project management, technical developers, client experience, and sales.
9. Strong skills in communicating meaningful value propositions to buyers and linking capability with client specific value and targeted use case by persona type.
10. Data driven communicator and ability to synthesize issues quickly and with confidence.
11. Collaborative team player who is driven to win as part of a team and will value working as a team.
12. Operates with a sense of urgency and thrives on winning through continuous improvement.
13. Recognizes that businesses build not through single individuals but via teams and systems; prioritizes building a culture that enables a high performing selling team.
14. Takes complex, nuanced clinical solutions and present simply through storytelling to tie use cases to success.
15. Operates with a high level of ethics and communicates with honesty and transparency.
16. The ability to consume new learnings, conceptualize and iterate behavior quickly.
17. Must communicate with a high degree of confidence while seamlessly demonstrating data in applications. Must be able to rise above objections, and pivot to address client’s questions.

Travel:

Must be able to travel 20% or more.

Our Guiding Principles for success at Norstella:

1. Integrity, Truth, and Reality.
2. Kindness, Empathy, and Grace.
3. Resilience, Mettle, and Perseverance.

Medical and Prescription Drug Benefits

Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)

Basic Life and AD&D Benefits

401k Retirement Plan with Company Match

Company Paid Short & Long-Term Disability

Education Reimbursement

Paid Time Off & Company Holidays

The expected base salary for this position ranges from $140,000 to $180,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.

Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we’re just as excited about you.

All legitimate roles with Norstella will be posted on Norstella’s job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address: (email protected).