Sr. Patient Experience Representative
2 months ago
The Senior Patient Experience Representative will be responsible for:
- Patient Encounter Management:
- Providing positive and effective customer service that supports unit operations
- Collaborating with referring providers and practices
- Obtaining required authorizations to compile patient and staff schedules
- Scheduling patients and supporting the patient encounter
- Answer and screen call center phone line.
- Check In / Check Out:
- Greeting and directing patients, families and visitors
- Monitoring daily schedule and coordinating flow with clinicians/supervisor
- Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
- Facilitating and directing communication with Financial Counseling
- Administrative:
- Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
- Providing routine clerical support as needed
To qualify, you must have:
- A high school level of education required.
- Minimum of 1 year relevant healthcare experience required.
- The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
- The ability to work with diverse internal and external constituencies
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
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Sr. Patient Experience Representative
4 weeks ago
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Sr. Patient Experience Representative
1 month ago
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Patient Experience Representative
3 weeks ago
Boston, MA, US Boston Children's Hospital Full timeThe Patient Experience Representative I will be responsible for: Customer Service:Demonstrating positive and effective customer service that supports departmental and hospital operations.Greeting, screening and directing patients, families and visitors.Registering new patients upon arrival.Patient Registration/Discharge:Monitoring clinic activity to ensure...
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Boston, MA, US Boston Children's Hospital Full timeSchedule: 8 hours/week every other Sat & Sun + every other Holiday 11pm-7:30am This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations...
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Patient Experience Representative
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Patient Experience Representative- 3-11:30pm M-F
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Boston, MA, US Boston Children's Hospital Full time*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required...
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Boston, MA, US Boston Children's Hospital Full timeSchedule: 3:30-12am every other Sat & Sun + every other Holiday This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile...
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Sr. Patient Experience Representative
3 weeks ago
Boston, MA, United States Boston Children’s Hospital Full time*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions* The Senior Patient Experience Representative will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations. Collaborating with referring providers and practices. Obtaining required...
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Patient Experience Representative
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Boston, Massachusetts, United States Boston Children's Hospital Full timeBoston Children's Hospital is seeking a highly skilled Patient Experience Coordinator to join our Neuro Surgery unit. As a key member of our team, you will play a crucial role in ensuring the best possible patient experience.Job Summary:The Sr. Patient Experience Representative will be responsible for monitoring clinic activity, providing positive and...
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