Sr. Patient Experience Representative

3 weeks ago

Boston MA US Boston Children's Hospital Full time
*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions*

The Senior Patient Experience Representative will be responsible for:
  • Patient Encounter Management:
    • Providing positive and effective customer service that supports unit operations
    • Collaborating with referring providers and practices
    • Obtaining required authorizations to compile patient and staff schedules
    • Scheduling patients and supporting the patient encounter
    • Answer and screen call center phone line.
  • Check In / Check Out:
    • Greeting and directing patients, families and visitors
    • Monitoring daily schedule and coordinating flow with clinicians/supervisor
    • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
    • Facilitating and directing communication with Financial Counseling
  • Administrative:
    • Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
    • Providing routine clerical support as needed
Schedule will be: 9am to 5:30pm Monday through Friday

To qualify, you must have:
  • A high school level of education required.
  • Minimum of 1 year relevant healthcare experience required.
  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
  • The ability to work with diverse internal and external constituencies

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

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