Patient Experience Representative I- BACH Program
2 weeks ago
The Boston Adult Congenital Heart (BACH) Program provides comprehensive care to adult patients living with congenital heart disease (CHD). We are committed to advancing care both by training the future leaders in the field, as well as advancing medical science through research. In partnership with Brigham and Women’s Hospital, we offer a full range of inpatient and outpatient clinical services to adults with CHD and pulmonary hypertension, from diagnosis to cardiac catheterization and surgical repair. To learn more about the BACH Program, click here.
The Patient Experience Representative will be responsible for:
- Patient Encounter Management:
- Providing positive and effective customer service that supports unit operations.
- Collaborating with referring providers and practices.
- Assisting with transition from pediatric cardiology program to Boston Adult Congenital Heart (BACH) Program for qualified patients. Managing intake process for new patients.
- Obtaining required authorizations to compile patient and staff schedules.
- Scheduling patients and supporting the patient encounter, including coordination and scheduling for BWH and other external locations.
- Administrative:
- Scheduling meetings, programs and events.
- Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services.
- Monitoring daily schedule and coordinating flow with clinicians/supervisor
- Facilitating and directing communication with Financial Counseling.
- Providing routine clerical support as needed.
- Process Improvement:
- Actively contributing to departmental and organizational initiatives and projects with focus on continuous process improvement.
- Assisting in implementing change in internal systems and procedures.
- High School Diploma / GED required. Bachelor’s degree preferred
- Previous customer service or administrative experience preferred
- Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
- Ability to work with diverse internal and external constituencies
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Patient Experience Representative I- ORL
2 weeks ago
Boston, MA, US Boston Children's Hospital Full timeThe Department of Otolaryngology provides outpatient and surgical care for infants, children, adolescents, and young adults with a wide variety of congenital and acquired conditions of the head and neck. We specialize in treating conditions ranging from airway obstruction and thyroglossal duct cysts to chronic ear and sinus infections. Learn more about the...
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Registered Nurse- BACH
3 weeks ago
Boston, United States Boston Children's Hospital Full timeJob Summary The Staff Nurse will be responsible for: Providing care to adolescent and adult patients with congenital and acquired heart disease within the Boston Adult Congenital Heart (BACH) Program who are cared for at Boston Children’s and Brigham and Women’s Hospital. Phone triage of routine and urgent concerns in collaboration with APP and MD...
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Boston, MA, US Boston Children's Hospital Full timeSchedule: 8 hours/week every other Sat & Sun + every other Holiday 11pm-7:30am This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations...
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Patient Experience Representative
2 weeks ago
Boston, MA, US Boston Children's Hospital Full time40 hours per week Monday - FridayShift hours may vary between 7:00a - 7:00p. 100% onsite.Floating locations will be: Boston, Brookline and Jamaica PlainSign-on Bonus of $2,000 for full time (taxes/terms apply).Looking for a career change or maybe you're newly graduated and not sure where to start, or maybe you have been in healthcare and want to learn more...
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Boston, United States Boston Children's Hospital Full timeThe PER I shall be responsible for: - PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions. Customer Service. Demonstrates positive and effective customer service. Responds to routine inquiries about hospital pro Patient, Orthopedic, Representative, Experience, Customer Service, Healthcare
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Medical Specialties
2 weeks ago
Boston, MA, US Boston Children's Hospital Full timeSchedule: 7:30-4 M-F *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) This Patient Experience Representative is hybrid in our Medical Specialties unit and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit...
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Per Diem Patient Experience Representative
1 month ago
Boston, MA, US Boston Children's Hospital Full timeThe Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and pregnant women at Boston Children's Hospital and our satellite clinics in Lexington, North Dartmouth, Peabody, Waltham, and Weymouth. We provide individualized care for each patient to obtain the highest quality images...
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Boston, MA, US Boston Children's Hospital Full timeSchedule: 8 hours/week, overnight (11pm-7:30am), every other Sat & Sun + every other Holiday This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required...
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Senior Patient Experience Representative
1 month ago
Boston, MA, US Boston Children's Hospital Full timeWe currently have an open position in our Boston office for a Senior Patient Experience Representative role. This role will support multiple sub-specialties within Ophthalmology. The shifts can vary, and some hours can start as early as 7:15-3:15 pm, 8-4:30 pm, 8:30-5 pm, 9-5:30 or 11 am-7:30 pm (rare) and requires Saturday clinic coverage as well (once...
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Senior Patient Experience Representative
3 weeks ago
Boston, MA, US Boston Children's Hospital Full timeWe currently have an open position in our Boston office for a Senior Patient Experience Representative role. This role will support multiple sub-specialties within Ophthalmology. The shifts can vary, and some hours can start as early as 7:15-3:15 pm, 8-4:30 pm, 8:30-5 pm, 9-5:30 or 11 am-7:30 pm (rare) and requires Saturday clinic coverage as well (once...
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Boston, United States Boston Children's Hospital Full timePER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions. Schedule: Fully onsite, Monday-Friday, 8:30 a-5:00 p. The PER I shall be responsible for:Customer Service. Demonstrates positive and effective customer servic Patient, Surgery, Representative, Experience, Customer Service, Healthcare
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Patient Experience Representative I- Orthopedics
4 months ago
Boston, United States Children's Hospital Boston Full time75758BRJob Posting Title:Patient Experience Representative I- OrthopedicsDepartment:Orthopedic Surgery and Research AutoReqId:75758BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:The PER I shall be responsible for: *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time...
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Boston, MA, US Boston Children's Hospital Full timeM-Friday 3:30pm-12am*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with...
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Patient Experience Representative
2 weeks ago
Boston, MA, US Boston Children's Hospital Full timeSchedule: 3-11:30pm Every other Sat & Sun + every other holiday. This Patient Experience Representative in the Cardiac Acute Care unit is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required...
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Patient Experience Representative- 3-11:30pm M-F
2 weeks ago
Boston, MA, US Boston Children's Hospital Full timeSchedule: 8:30-5 M-F *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with...
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Patient Experience Representative I- ORL
2 months ago
Boston, United States Boston Children's Hospital Full timeThe Department of Otolaryngology provides outpatient and surgical care for infants, children, adolescents, and young adults with a wide variety of congenital and acquired conditions of the head and neck. We specialize in treating conditions ranging from airway obstruction and thyroglossal duct cysts to chronic ear and sinus infections. Learn more about the...
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Sr. Patient Experience Representative
1 month ago
Waltham, MA, US Boston Children's Hospital Full timeThe Senior Patient Experience Representative will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues, and checking patients in for appointments. Provides positive and effective customer service that supports departmental and hospital operations.(PER...
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Patient Experience Representative- per diem
2 weeks ago
Boston, MA, US Boston Children's Hospital Full timeSchedule: per diem. 2 shifts/month This Cardiac Acute Care Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and...
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Per Diem Patient Experience Representative
1 month ago
Boston, MA, US Boston Children's Hospital Full timeAt Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents...
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Patient Experience Representative II
2 weeks ago
Waltham, MA, US Boston Children's Hospital Full time*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internals)This is a hybrid position, office location is Waltham.This Patient Experience Representative is responsible for:Customer ServiceDemonstrates positive and effective customer service that supports departmental and hospital operationsInteracts...