Sr. Patient Experience Representative

2 weeks ago

Waltham MA US Boston Children's Hospital Full time
The Senior Patient Experience Representative will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues, and checking patients in for appointments. Provides positive and effective customer service that supports departmental and hospital operations.

(PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions- internal folks are not eligible for sign on bonus)

Required schedule:7:30am – 4:00pm, Monday – Friday.
100% on-site.

The Hybrid Sr. Patient Experience Representative will be responsible for:
  • Patient Encounter Management:
    • Provides positive and effective customer service that supports unit operations.
    • Collaborates with referring providers and practices.
    • Obtains required authorizations to compile patient and staff schedules.
    • Schedules patients and supports the patient encounter
  • Check In / Check Out:
    • Greets and directs patients, families and visitors.
    • Monitors daily schedule and coordinates flow with clinicians /supervisor.
    • Reconciles payments and prepares deposits, provides record of transactions in Hospital systems.
    • Facilitates and directs communication with Financial Counseling.
  • Administrative:
    • Maintains personal calendars for physician/supervisor(s).
    • Schedules meetings, programs and events.
    • Provides routine clerical support as needed.
  • Process Improvement:
    • Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement.
    • Assists in implementing change in internal systems and procedures
  • Patient Experience Coordination:
    • Monitors clinic activity to ensure the best possible patient experience.
    • Assists with resolving customer service and scheduling issues.
    • Responds to patient’s needs, and situations requiring escalated service response.
  • Training:
    • Participates in the development of training program strains clinic staff in department systems, processes and terminology.
    • Provides assistance to other support staff in evaluating and resolving issues.
    • Serves as a resource on operations and procedures, payer and billing requirements
  • Individual Contributor:
    • May provide expertise and train staff in departmental procedures.

To qualify, you must have:
  • High school diploma or GED required.
  • Minimum one year of healthcare admin experience required.
  • Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
  • Ability to work with diverse internal and external constituencies.

BCH offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

#LI-Onsite

  • Sr. Patient Experience Representative @ Waltham

    4 weeks ago

    Waltham, United States Boston Children's Hospital Full time

    Sr. PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions(internal applicant not eligible)This position is @ Waltham location.Senior Patient Experience Representative position to provide administrative support for the Cochlear Implant Program and Sound Outreach to School Educational Program within the Department of...

  • Sr. Patient Experience Representative

    1 month ago

    Waltham, United States Boston Children's Hospital Full time

    The Senior Patient Experience Representative will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues, and checking patients in for appointments. Provides positive and effective customer service that supports departmental and hospital operations.(PER...

  • Patient Experience Representative, Inpatient

    2 weeks ago

    Waltham, MA, US Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks)This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers...

  • Patient Experience Representative

    2 weeks ago

    Waltham, MA, US Boston Children's Hospital Full time

    Per diem: Week days, evenings, weekends, and Holiday coverage This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient...

  • Patient Experience Representative, Inpatient

    2 weeks ago

    Waltham, MA, US Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks)This is a part time position, 8 hours per week, working every other weekend 8:30am - 5pm This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and...

  • Sr. Patient Experience Representative

    2 weeks ago

    Jamaica Plain, MA, US Boston Children's Hospital Full time

    100% onsite at Martha Eliot Health Center in Jamaica PlainBilingual (English/Spanish) strongly preferredThe Sr. Patient Experience Representative will be responsible for: Demonstrates positive and effective customer service that supports departmental and hospital operations to patients and families.Greets, screens, and directs patients, families, and...

  • Patient Experience Representative

    1 week ago

    Waltham, Massachusetts, United States Boston Children's Hospital Full time

    Job SummaryPosition: Patient Experience RepresentativePlease note that this role is located in Waltham, MA (free parking)Hours: 8:30am-5:00 pmDepartment: Orthopedics - Sports MedicineSign-on Bonus: $2,000 (terms/taxes apply)Key ResponsibilitiesProvide positive and effective customer service to patients and familiesRespond to routine inquiries about hospital...

  • Patient Experience Representative I

    1 week ago

    Waltham, MA, US Boston Children's Hospital Full time

    This position is 100% onsite at Waltham.Schedule: Monday - Thursday, with a start time around 8am –4:30pm, on Wednesday’s 9:30am -6pm.*This role is eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions) *The Female Athlete Program cares for and champions girls and women in sport with interdisciplinary clinical...

  • Senior Patient Experience Representative

    2 weeks ago

    Boston, MA, US Boston Children's Hospital Full time

    The Department of Physical Therapy at Boston Children's Hospital aims to provide comprehensive evaluations and treatments for children who have congenital/developmental conditions and who have experienced disabling diseases or traumatic injury. We offer physical therapy services to improve movement, strength, coordination, and balance on an inpatient and...

  • Patient Experience Representative I

    1 month ago

    Waltham, United States Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers...

  • Patient Experience Representative- per diem

    1 month ago

    Waltham, United States Boston Children's Hospital Full time

    Per diem: Week days, evenings, weekends, and Holiday coverage This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient...

  • Senior Patient Experience Representative

    2 weeks ago

    Boston, MA, US Boston Children's Hospital Full time

    We currently have an open position in our Boston office for a Senior Patient Experience Representative role. This role will support multiple sub-specialties within Ophthalmology. The shifts can vary, and some hours can start as early as 7:15-3:15 pm, 8-4:30 pm, 8:30-5 pm, 9-5:30 or 11 am-7:30 pm (rare) and requires Saturday clinic coverage as well (once...

  • Senior Patient Experience Representative

    2 days ago

    Boston, MA, US Boston Children's Hospital Full time

    We currently have an open position in our Boston office for a Senior Patient Experience Representative role. This role will support multiple sub-specialties within Ophthalmology. The shifts can vary, and some hours can start as early as 7:15-3:15 pm, 8-4:30 pm, 8:30-5 pm, 9-5:30 or 11 am-7:30 pm (rare) and requires Saturday clinic coverage as well (once...

  • Per Diem Patient Experience Representative

    2 weeks ago

    Boston, MA, US Boston Children's Hospital Full time

    At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents...

  • Patient Experience Liaison

    1 day ago

    Waltham, Massachusetts, United States Boston Children's Hospital Full time

    Patient Experience RepresentativeWe are seeking a highly skilled Patient Experience Representative to join our team at Boston Children's Hospital. As a key member of our inpatient team, you will be responsible for providing exceptional patient care and support to our patients and families.Key Responsibilities:Provide positive and effective customer service...

  • Patient Experience Representative

    2 weeks ago

    Boston, MA, US Boston Children's Hospital Full time

    32 hours rotating days (please note there is a 6 week/40 hours a week paid training commitment before you go into your shift). Emergency Department - Patient Experience RepresentativeThe Patient Experience Representative will:Providing positive and effective customer service that supports departmental and hospital operations.Scheduling patient encounters and...

  • Patient Experience Liaison

    2 weeks ago

    Waltham, Massachusetts, United States Boston Children's Hospital Full time

    About the RoleWe are seeking a highly skilled and compassionate Patient Experience Representative to join our team at Boston Children's Hospital. As a key member of our inpatient team, you will play a vital role in ensuring that our patients and families receive exceptional care and service.Key ResponsibilitiesPatient Encounter Management: Provide positive...

  • Per Diem Patient Experience Representative

    2 weeks ago

    Boston, MA, US Boston Children's Hospital Full time

    The Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and pregnant women at Boston Children's Hospital and our satellite clinics in Lexington, North Dartmouth, Peabody, Waltham, and Weymouth. We provide individualized care for each patient to obtain the highest quality images...

  • Patient Experience Representative- overnight weekends: NICU

    2 weeks ago

    Boston, MA, US Boston Children's Hospital Full time

    Schedule: 8 hours/week, overnight (11pm-7:30am), every other Sat & Sun + every other Holiday This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required...

  • Per diem Patient Experience Representative- Psychiatry

    2 weeks ago

    Brookline, MA, US Boston Children's Hospital Full time

    Schedule: We would like coverage for the following shifts: M-F 7:30AM-4PM or 10:30-7PM. Or ½ time of either. This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and...