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Assistant Retail Manager

1 month ago

Grand Rapids MI United States J&H Family Stores Full time

Description
Position Summary:
Successful Assistant Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives, sales, and financial goals, and follows company policies and procedures. The Assistant Manager performs all the duties of a Customer Service Representative plus assists the Store Manager in the day-to-day operations of the store, and in the absence of the Store Manager, is responsible for directing the activities of all employees.
Tasks & Responsibilities:

* Maintaining exemplary customer service within the store and establishing special business relationships with our customers so they will choose to do business with us rather than our competitors
* Assisting the Store Manager in implementing strategies to help meet store goals and objectives
* Assisting the Store Manager with recruiting, developing, and motivating store employees who exceed internal and external customer expectations
* Ensuring compliance with federal, state, and local regulations
* Establishing a strong customer service/selling culture to maximize sales
* Working as a Customer Service Representative and supervising CSR activities in the absence of the Store Manager.
* Assisting the Store Manager in ordering, bank deposits, and daily paperwork
* Must complete store paperwork at least once per week
* Must complete all store orders at least once per month
* Marketing within your community to increase market share and store revenues
* Resolving customer complaints for increased customer satisfaction
* Assisting the Store Manager with controlling labor hours, cash, store audits, and shrinkage
* Help maintain a neat and clean store environment for our customers and employees
* Other duties as assigned
* Attend monthly financial meeting with manager and district manager
* In the absence of a store manager, Assistant Manager will perform all store duties
Requirements
Pre-requisites:

* A minimum of one year management experience in industries such as hospitality, financial services, retail and restaurant
* High School graduate or equivalent
* Ability, willingness, and comfort to engage with customers
* Ability to develop positive relationships with internal and external customers
* Strong desire to exceed corporate initiatives and inspire excellence in a team
* Excellent verbal and written communication, and presentation skills
* High-energy, collaborative management experience
* Professional appearance and demeanor
* Attend the Modern Management course
* CPR certifiedWorking Conditions and Physical Requirements:

* Must be able to work any area of the store (both inside and out) when needed and to operate a computerized Point of Sale system/cash register.
* Position requires bending, standing, walking and repetitive use of hands and arms the entire workday.
* Must have the ability to lift 10 pounds frequently and up to 50 pounds occasionally.
* Position requires the ability to handle exposure to food and cleaning chemicals on an hourly basis.
* Must have the ability to work a minimum of 40 to 50 hours a week.
* Must have reliable transportation and the ability to be on call 24 hours a day.
* Must manage a number of projects at one time and handle frequent interruptions to meet the needs and requests of customersBenefits:

* Eligible 1st of the month, following 60 days from the date of promotion
* Insurance with FSA
* Short Term Disability
* Paid Life Insurance (Can buy extra coverage for self, spouse and children)
* Dental
* Vision Associated topics: assistant store manager, major gifts officer, manager, manager retail, principal, sales lead, senior manager, store manager, store supervisor, team lead