VIP Nation Intern

3 days ago

Beverly Hills CA United States Live Nation Full time

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. We foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on

THE POSITION – VIP Nation Intern

Are you looking for an exciting internship experience? Our paid Internship Program provides real-world experience for students who are interested in the live entertainment industry. After finishing this program, you will have gained broad experience in various aspects of the live entertainment business. This is a part-time position, up to 25 hours per week.

WHAT THIS ROLE WILL DO

  • Deliver exemplary customer service to maintain customer loyalty
  • Answer inbound calls or emailed inquiries to resolve customer concerns
  • Liaise between VIP Nation staff and customers including communicating VIP itineraries, creating guest lists, and other logistics for VIP events
  • Support creation and execution of social media campaigns & strategy
  • Assist in reporting VIP sales and managing ticket inventory
  • Manage and file customer refunds and charge backs
  • General office duties including: filing invoices, customer waivers, refunds, scanning, copying, checking the mail
  • Research for VIP programs as needed
  • Maintain VIP Nation Info calendar
  • Document and update records through our databases
  • Contact Venues to obtain information regarding lounge spaces and other VIP package elements
  • Warehouse inventory and maintenance assistance as needed
  • Unpack road cases as needed
  • Final internship project will be assigned at the beginning of the internship program to be presented at the end

LEARNING OBJECTIVES

  • Develop communication skills with co-workers, customers, and clients
  • Learn to manage your time in a fast-paced world with time-sensitive deadlines
  • Expand your knowledge of the live events industry with an emphasis on executing a VIP program

PREFERRED QUALIFICATIONS

  • Currently enrolled in an accredited College or University; Preferably in a field related to the internship you are applying for
  • Junior or Senior standing
  • Previous experience preferred (school, internship, or professional)
  • Creative thinker and problem solver
  • Excellent verbal, written, and interpersonal communication skills
  • Acute sense of judgment, tact, and diplomacy
  • A strong sense of teamwork and ability to execute programs
  • Position requires constant walking, climbing stairs, lifting and carrying 50+ lbs., and occasional sitting.

This program is during Spring 2025 (February- May). This role will be in office

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The expected compensation for this position is: $16.00 USD - $20.00 USD Hourly.

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