VIP Ambassador

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit .

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward-thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on

THE JOB

The VIP Club Ambassadors at Leader Bank Pavilion will engage with our season clients that purchase VIP Club Access, season tickets, box seats, or premium seating for our events. VIP staff members will be located throughout all of our VIP areas and will be required to assist with questions, issues, or complaints in these areas.

VIP staff will work concerts throughout our May 2024 – October 2024 season. Shifts take place in the evening on event days.

WHAT THIS ROLE WILL DO

• Represent Live Nation and Leader Bank Pavilion to all venue visitors, including our business partners and artists, in a professional way.

• Adapt to the varying needs of our diverse artists and audiences.

• Deliver exemplary customer service to maintain customer loyalty.

• Adapt to customer needs ensuring they are understood and appropriate action is taken to meet and exceed their expectations.

• Other tasks as assigned by the VIP Manager and PSS Coordinator.

• Maintain working knowledge of venue guest services programs and service recovery practices.

• Responsible for maintaining a fun, friendly, and safe environment throughout the venue; uphold venue policies and escalate concerns to appropriate members of the management team in a timely manner.

WHAT THIS PERSON WILL BRING

• Must be at least 18 years of age.

• Previous customer service experience is helpful, but not required.

• Customer service friendly attitude, and a desire to create a great environment for our guests.

• Position requires constant walking, climbing stairs, standing in one place for long periods of time in various types of weather.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.