Technology Training Specialist
2 weeks ago
What we offer
- Excellent health benefits plan, which includes medical, vision and dental options
- 401(k) with company match
- Company profit sharing plan
- Generous paid time-off and paid holidays
- Paid parental leave
- Company-paid mental health benefit through Headspace
- 2 free on-site fitness rooms
- Employee Assistance Program
- Employee Resource Groups
- Personal and professional development program
Job Summary
The Franchise Technology Specialist is responsible for the design and delivery, and support of training associated with new and existing SERVPRO technology.
The Franchise Technology Specialist will work with internal stakeholders and the franchise community on how to properly use new SERVPRO technology as well as new features of existing SERVPRO technology.
You will
- Design and deliver training content associated with SERVPRO Franchise Technology.
- Work with IT to provide initial training and support for Alpha/Beta test groups.
- Work in tandem with other technology training and rollout stakeholders such as the Information Systems and Field Consulting teams to optimize the efforts of each team.
- Ensure that all SERVPRO technology training plans efficiently equip each position within the franchise community with the knowledge they need to succeed.
- Imbed key performance metrics throughout the technology training to highlight what data entry is required.
- Ensure that all training content and classes emphasize not just how to use the technology but also the why behind certain actions. (i.e., downstream impacts, client visibility, customer satisfaction, key performance metric impact, etc.).
- Train all technology support resources including the SERVPRO Help Desk and members of the Field Operating Systems and Field Consulting teams to ensure franchises have access to knowledgeable support.
- Coordinate with all implementation stakeholders to address any challenges in a timely manner.
- Evaluate individual and organizational performance on a regular basis to ensure training is meeting business needs and improving performance.
- Provide virtual or on-site technology assistance to assist franchises, as necessary.
- Optimize the technological aspects of all SERVPRO training courses. Provide guidance to instructors and instruct, as necessary.
- Leverage hands-on experience and student interactions to advise on the improvement of SERVPRO technology.
- Address Revelation support tickets as assigned.
You have
- One (1) to three (3) years of experience in software training required.
- Two (2) years of experience with an accounting software, QuickBooks® Online preferred.
- Experience in Xactimate® is preferred.
- Experience with CoreLogic suite of software, including CoreLogic Mitigate and Estimate is preferred.
- Proficient in Microsoft Office, including Microsoft Word, PowerPoint, Excel (including pivot tables) and Outlook. Working knowledge of Google Drive and WorkCenter™ preferred.
- Enjoy identifying and incorporating training best practices using lessons learned, industry standards, and client feedback.
- Have excellent organizational, analytical, and communication skills.
- Working knowledge of adult learning theories.
- Excellent written and oral communication skills.
- Strong attention to detail to ensure accuracy and provide validation of results.
- Intellectual curiosity, along with excellent critical thinking skills, to be able to disaggregate issues, identify root causes and recommend solutions.
- Ability to execute/manage multiple projects simultaneously while balancing competing and changing priorities.
- Effective interpersonal and organizational skills.
- Effective written and verbal communication skills; able to conduct task demonstrations, develop and deliver presentations, convey technical concepts to non-technical audiences, and produce written training content.
- Strong focus on delivering excellent customer service.
- Bachelor’s degree in business administration, finance, or related field; comparable experience
- Skills certification in QuickBooks® application.
- Skills certification in Xactimate® application.
- Advanced training in a business function is a major plus.
Working conditions
- One (1) to three (3) years of experience in software training required.
- Two (2) years of experience with an accounting software, QuickBooks® Online preferred.
- Experience in Xactimate® is preferred.
- Experience with CoreLogic suite of software, including CoreLogic Mitigate and Estimate is preferred.
- Proficient in Microsoft Office, including Microsoft Word, PowerPoint, Excel (including pivot tables) and Outlook. Working knowledge of Google Drive and WorkCenter™ preferred.
- Enjoy identifying and incorporating training best practices using lessons learned, industry standards, and client feedback.
- Have excellent organizational, analytical, and communication skills.
- Working knowledge of adult learning theories.
- Excellent written and oral communication skills.
- Strong attention to detail to ensure accuracy and provide validation of results.
- Intellectual curiosity, along with excellent critical thinking skills, to be able to disaggregate issues, identify root causes and recommend solutions.
- Ability to execute/manage multiple projects simultaneously while balancing competing and changing priorities.
- Effective interpersonal and organizational skills.
- Effective written and verbal communication skills; able to conduct task demonstrations, develop and deliver presentations, convey technical concepts to non-technical audiences, and produce written training content.
- Strong focus on delivering excellent customer service.
- The ability to travel independently and maintain a valid Driver’s License. Average overnight travel is 10-15% per month..
About SERVPRO
For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.
SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.
-
Franchise Technology Specialist
2 months ago
Gallatin, TN, United States Servpro Industries, LLC Full timeWhat we offer Excellent health benefits plan, which includes medical, vision and dental options 401(k) with company match Company profit sharing plan Generous paid time-off and paid holidays Paid parental leave Company-paid mental health benefit through Headspace 2 free on-site fitness rooms Employee Assistance Program Employee Resource Groups ...
-
Franchise Finance Specialist
2 months ago
Gallatin, TN, United States Servpro Industries, LLC Full timeWhat we offer Excellent health benefits plan, which includes medical, vision and dental options 401(k) with company match Company profit sharing plan Generous paid time-off and paid holidays Paid parental leave Company-paid mental health benefit through Headspace 2 free on-site fitness rooms Employee Assistance Program Employee Resource Groups ...
-
Franchise Finance Specialist
2 weeks ago
Gallatin, TN, United States Servpro Industries, LLC Full timeWhat we offer Excellent health benefits plan, which includes medical, vision and dental options 401(k) with company match Company profit sharing plan Generous paid time-off and paid holidays Paid parental leave Company-paid mental health benefit through Headspace 2 free on-site fitness rooms Employee Assistance Program Employee Resource Groups ...
-
Estimate Review Specialist
1 month ago
Gallatin, TN, United States Servpro Industries, LLC Full timeWhat we offer Excellent health benefits plan, which includes medical, vision and dental options 401(k) with company match Company profit sharing plan Generous paid time-off and paid holidays Paid parental leave Company-paid mental health benefit through Headspace 2 free on-site fitness rooms Employee Assistance Program Employee Resource Groups ...
-
Training Program Specialist, MOS
1 month ago
United States Magellan Health Full timeThis position is contingent on a contract awardDesigns, develops, implements and evaluates program-wide learning solutions in support of Magellan's business objectives. Assists in developing learning paths and curriculum content that reflects sound instructional design based on adult learning principles and best practices. Facilitate training via live and...
-
Training Program Specialist, MOS
4 weeks ago
United States Magellan Health Full timeThis position is contingent on a contract awardDesigns, develops, implements and evaluates program-wide learning solutions in support of Magellan's business objectives. Assists in developing learning paths and curriculum content that reflects sound instructional design based on adult learning principles and best practices. Facilitate training via live and...
-
Training Specialist
7 days ago
Mount Olive, NC, United States Butterball Full timeButterball, LLC, one of America’s most iconic brands, helps consumers celebrate Thanksgiving and every day in between. Located in the thriving Raleigh-Durham, North Carolina area, our goal is to provide a diverse array of career opportunities and paths which include our farms, processing facilities and support offices. We are the largest producer of turkey...
-
Training Specialist
1 day ago
Mount Olive, NC, United States Butterball Full timeButterball, LLC, one of America’s most iconic brands, helps consumers celebrate Thanksgiving and every day in between. Located in the thriving Raleigh-Durham, North Carolina area, our goal is to provide a diverse array of career opportunities and paths which include our farms, processing facilities and support offices. We are the largest producer of turkey...
-
IS Training Specialist
3 weeks ago
Bridgeton, NJ, United States Inspira Health Full timeThe region's leading network of healthcare providers, Inspira Health is seeking an IS Training Specialist to join us at our Bridgeton, New Jersey location. You will design, develop, coordinate and promote computer education programs for clinical informatics related projects and other organizational training, using a variety of delivery techniques including...
-
IT Training Supervisor
2 weeks ago
Peoria, IL, United States Advanced Technology Services Full timeFounded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better. Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas...
-
Benefits Technology Specialist Enrollment
6 days ago
Concord, NH, United States Alera Group Full timeNEEBCo, an Alera Group Company is seeking to hire an Electronic Enrollment Specialist to join our team. The ideal candidate will be an enthusiastic, service-oriented, detail-focused team player to effectively process employee benefits enrollment requests and related customer service inquiries from our benefits technology platform....
-
Career Development Specialist
2 weeks ago
Gallatin, Tennessee, United States Trades for Success Full timeCompany Description There is a growing demand for people to enter the trades industry, as more than half of current trades professionals are estimated to retire in thenext 15 years. Over the next three, the state of Tennessee will have more than 315,000 trades-related job openings. Our nonprofit, Trades for Success, aims to help close that gap. Our new...
-
Diesel Technician
3 days ago
Indianapolis, IN, United States Rise Technical Recruitment Limited Full timeDiesel Technician (Specialist Training)$30 - $45 an hour + Overtime + 401k + Full Medical + Per Diem + Excellent BenefitsField based, Ideally located Indianapolis, Fort Wayne, Anderson, Lafayette, MuncieAre you a Diesel Technician looking to join an international company offering long term progression and specialist training?This is an excellent opportunity...
-
Communications and Technology Specialist
1 day ago
Mc Cormick, SC, United States Savannah Lakes Village Full timeSeeking a Full-Time Communications and Technology Specialist at Savannah Lakes Village. Savannah Lakes Village is a picturesque 4000-acre lakefront community boasting an abundance of amenities, located in McCormick SC at the heart of the Freshwater Coast Region and Western South Carolina s Sumter National Forest. With easy access to over 150 miles of...
-
Technology Solutions Specialist
3 days ago
Honolulu, HI, United States Booz Allen Full timeTechnology Solutions SpecialistThe Opportunity:For an organization to transform in today’s digital world, it needs to properly collect, store, and organize its data. Effective data management can enable more efficient operations, yielding more growth. As a data analytics professional, you know how to apply your creative-thinking and analytical mindset to...
-
Autism Support Specialist
2 weeks ago
Gallatin, United States hopebridge Full timeJob DescriptionJob DescriptionWhy You’ll Love this Autism Support Specialist Job! Are you driven by a passion to create a meaningful impact on a child's life, with far-reaching effects that transform families and the community? Embark on a rewarding career as a Autism Support Specialist with Hopebridge in Gallatin, TN, where every day is...
-
Autism Support Specialist
3 weeks ago
Gallatin, United States hopebridge Full timeJob DescriptionJob DescriptionWhy You’ll Love this Autism Support Specialist Job! Are you driven by a passion to create a meaningful impact on a child's life, with far-reaching effects that transform families and the community? Embark on a rewarding career as a Autism Support Specialist with Hopebridge in Gallatin, TN, where every day is...
-
Gallatin Gateway, Montana, United States Velocity Enterprises Full timeJoin our team at GLOBUS and start your future at our market hall in Gallatin Gateway, Berliner Str. 90, 47138 Duisburg. As a member of our team, you will have the opportunity to shape the best representation of our meat counter at GLOBUS. Each market hall is unique, just like the region it is located in. However, all GLOBUS market halls offer room for growth...
-
United States Clinical Pharmacist Specialist - Grady Health System Careers Full timeGrady Health System offers many career paths. Whether you have many years of experience or are in the early stages on your career, you can find a rewarding position at Grady! SUMMARY The Burn Critical Care Clinical Pharmacist Specialist is a licensed pharmacist who is responsible for applying knowledge, skill, competence and clinical expertise in our...
-
United States Clinical Pharmacist Specialist - Grady Health System Careers Full timeGrady Health System offers many career paths. Whether you have many years of experience or are in the early stages on your career, you can find a rewarding position at Grady SUMMARY The Burn Critical Care Clinical Pharmacist Specialist is a licensed pharmacist who is responsible for applying knowledge, skill, competence and clinical expertise in our burn...