Director of People Relations
4 days ago
A healthcare organization in New York City is seeking an experienced Director of People Relations to lead labor and employee relations across the organization. This role is critical in creating a collaborative, compliant, and inclusive workplace that aligns with the hospital's mission to deliver patient-centered care.
Responsibilities
The Director of People Relations will be responsible for:
- Overseeing all aspects of labor relations, collective bargaining, and employee relations, ensuring legal compliance and fostering positive union-management relationships. This role combines both strategic leadership and hands-on expertise in managing workplace culture and labor relations.
- Leading labor relations strategies, including negotiating and administering collective bargaining agreements (CBAs) with multiple unions
- Acting as the main liaison for union representatives and supporting positive labor-management relationships
- Advising managers and HR staff on labor relations issues, including contract interpretation, grievance handling, and disciplinary processes
- Investigating employee grievances and complaints, ensuring fair and timely resolutions
- Ensuring compliance with federal, state, and local labor laws and maintaining awareness of relevant regulatory changes
- Overseeing workplace investigations and managing disciplinary actions to maintain a respectful work environment
- Collaborating with the HR team to develop and implement policies that support organizational goals and promote employee engagement
- Training managers on best practices in employee relations, including union interaction and conflict resolution
- Tracking labor relations metrics, identifying trends, and providing recommendations for continuous improvement
- Serving as a labor relations expert for executive leadership, supporting strategic decision-making
- Promoting diversity, equity, and inclusion (DEI) initiatives that reflect the hospital's patient population
Qualifications
- Bachelor's degree in Human Resources, Business Administration, Industrial Relations, or related field; Master's degree preferred
- 8+ years of experience in labor or employee relations, with at least 3 years in a healthcare or hospital environment
- Extensive knowledge of labor laws, collective bargaining, and union environments
- Proven experience negotiating CBAs and managing union relationships
- Strong analytical, problem-solving, and conflict-resolution skills
- Excellent communication and interpersonal skills, with the ability to manage sensitive issues effectively
- Ability to work in a fast-paced, complex environment with both strategic and hands-on approaches
Desired Skills
- SPHR, SHRM-SCP, or similar HR certification preferred
- Experience implementing DEI programs and fostering inclusive workplace practices
- Proficiency with HRIS systems and labor relations tracking tools
- Strong strategic thinking and proactive problem-solving abilities
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