Senior Manager, Marketing Operations

2 weeks ago

Charlotte NC United States NAVEX Full time

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business.

At NAVEX, we're making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That's a serious impact.

The Senior Manager of Marketing Operations is a key partner and leader in developing our marketing strategy, facilitating daily operations, enabling critical metric tracking and providing essential infrastructure and support for the marketing function. This role requires innovative thinking, an eye to detail and an ability to forge collaborative relationships in a dynamic cross-functional environment.

As Senior Manager of Marketing Operations, you will have ample opportunity to grow your career and contribute in a material way to an amazing organization, while balancing your life priorities.

What you'll get:

  • Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights.

  • Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary.

  • Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference.

  • Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community.

  • An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you'll feel at home.

  • Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability.

What you'll do:

  • Manage and run NAVEX's global marketing operations (US, EMEA, APAC), acting as the subject matter and strategic expert for marketing operations and automation for our global marketing teams.

  • Continuously lead, build, coach and inspire your team with the goal of ongoing individual improvement and retention, establishing a culture that encourages and motivates members to achieve their maximum potential and strive for operational excellence.

  • Manage and support the execution and tracking of email campaigns and marketing automation, manage the health of the marketing database and ensure best-in-class implementation of campaigns, campaign set-up, forms and data collection.

  • Establish and maintain a structured approach to testing and adoption of innovative approaches to marketing operations.

  • In partnership with the Revenue Operations organization, manage the MarTech stack, technology integrations, business relationships, contract origination and renewal.

  • Support teams in data extraction and reporting on various projects and campaigns from all internal databases and other data sources, overseeing data hygiene and cleanliness and serving as a key member of our corporate data governance programs.

What you'll need:

  • 7+ years of experience in a marketing operations-focused leadership role, preferably with a technology company and 3+ years of experience managing direct reports or matrixed teams.

  • Extensive in-depth knowledge of Marketo or similar automation platform and Salesforce required; working knowledge of overall marketing technologies preferred.

  • Experience developing partnerships across multiple departments and levels across the organization.

  • Strong knowledge of GDPR and data privacy laws.

  • A mindset for optimization, testing and operational excellence.

  • A passion for marketing analytics and attention to detail.

  • Excellent presentations skills.

  • Ability to drive results through your job competencies of talent development, influence and strategic execution.

  • Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instills trust.

Our side of the deal:

  • Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team.

  • The starting pay range for this role is $120,000+ per annum with 5% MBO.

  • Pay progression based on your performance.

We're committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this.

Check out NAVEX's career page to find out more information. We're an equal opportunity employer, including all disability and veteran status.

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