Contract Service Center Specialist

3 weeks ago

Spartanburg SC United States Godshall Recruiting Full time

Salary: $17/hour

What is your perfect fit?

  • Would you like a position that will allow you to make some extra money over the holidays?
  • Are you someone who enjoys spending time outdoors? This position has a beautiful campus setting with walking trails and outdoor picnic areas
  • How important is financial incentive to you in a job? In this role, you have the potential of receiving retention bonuses that could potentially add up to an extra $1,000 throughout the assignment
  • Are you open to working overtime on a regular basis? You will have the opportunity to earn extra income
  • What are your career goals? Are you looking for a job with the possibility of transitioning to a full-time employee after tax season, especially considering the company's appealing benefits package?

What your future day will look like:

  • Complete comprehensive training program using classroom, online, and software-based methods.
  • Provide phone support to branch staff and Supervisors on tax laws, software, forms, and administrative tasks.
  • Maintain call logs in the Help Desk program.
  • Aid branch personnel in preparing federal and state tax returns.
  • Review scanned tax preparation forms from branches for accurate data entry.
  • Assist with rejected tax returns.
  • Review and validates various tax-related documents (e.g., IRS, State, and Bank Product compliance) using KOFAX, OnBase, and Home Office systems, ensuring compliance with standards.
  • Support bank audits and internal random audits, including specific return types and IRS Due Diligence Requirements.
  • Help process bank products and disbursements (debit cards, check printing).
  • Assist with tax prep collections.
  • Contribute to special projects as assigned.
  • Regular and punctual attendance is expected

Benefits Offered:

  • Bonuses offered for retention up to $1,000
  • Weekly pay through Godshall

Type: Contract

To be a champion in this role, you will need:

  • Must have 1+ years in customer service, preferably in a call center. Great communication skills a must
  • Must be available to work any shift 9am – 8pm Monday- Friday. Also have flexibility to work two Saturdays a month for 5-7 hours.
  • Good computer skills.
  • Ability to problem solve.

Godshall & Godshall Personnel Consultants, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, status as a parent or protected veteran status.

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