Customer Success Consultant

2 days ago

Alexandria VA United States Clarivate Analytics US LLC Full time

We are looking for an energetic Customer Success Consultant (CSC) to join our global Customer Success team The customer success team's responsibility is to maintain subscription levels as well as help grow the market share of Clarivate's solutions and services. You will support our customers in the United States Public Sector, where the customer success consultant is required to demonstrate and communicate the value of the portfolio of solutions Clarivate provides to the government market. You will work in the Research & Analytics vertical, supporting tools of bibliometric nature, such as Web of Science, Journal Citation Reports, and InCites Benchmarking & Analytics. This role is specifically characterized by an ability to build a strong customer relationship and deep-dive into specific areas, products, services, and domains with a true focus on needs-based solutioning.

You will serve the global community when necessary and concentrate your efforts on large renewal defense and presales activities. The ideal candidate will have the aptitude to deepen Clarivate's entrenchment within customers' workflows, be a trusted advisor, and have a passion for helping customers achieve their desired outcomes with our products. If this sounds like an opportunity you are interested in, then we would love to talk to you

About You - experience, education, skills, and accomplishments...

  • Bachelor's degree, or equivalent work experience
  • 5 years of experience working in publishing, information science, scientific data, research policy, academic research lifecycle, or sciences and government R&D
  • 5 years of experience in solution consulting, pre-sales, sales engineering, or similar
  • 3 years of experience working with the US Government science enterprise, including funders, policy bodies, and labs

It would be great if you also had...

  • Experience with working, aggregating, or presenting bibliometrics
  • Master's degree in library information science, computer/data science, sciences, or related fields
  • Strong problem-solving, troubleshooting, and analytical skills
  • Ability to take on new opportunities and tough challenges with a sense of urgency and enthusiasm
  • Ability to make good and timely decisions in a proactive manner under minimal supervision
  • Ability to make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
  • Ability to manage time and prioritize workload and to maneuver comfortably through complex policy, process, and people-related dynamics

What will you be doing in this role?...

  • Become a trusted advisor to our most important customers by building strong relationships
  • Focus on customer outcomes: Adoption, Retention, Growth, and Customer delight
  • Identify upsell/cross-sell opportunities and collaborate with sales colleagues to successfully close them
  • Support renewal defense and sale strategies with bespoke value-based demonstrations, presentations, and documents
  • Run non-billable onboarding activities post-implementation
  • Participate as a presenter or panel member at multi-client trade shows, industry events, and client meetings
  • Prioritize, triage, plan, track, and capture client-related activity
  • Offer strong customer service skills as demonstrated by the ability to anticipate and meet customer needs
  • Work in true alignment with the Sales team to support their strategy
  • Work closely with fellow Customer Success Consultants, Customer Success Managers, Digital Education, Product Management, and Marketing.

About the Team

Our A & G Customer Success team sits within the Revenue organization. Our team is comprised of colleagues across the Americas and the globe who are passionate about helping higher education institutions and libraries achieve their goals. What we do matters to librarians who need smoother paths to fulfilling their missions to help students, faculty, and researchers think forward.

Hours of Work

  • Full-time, permanent
  • Although duties are typically performed during normal business hours, off-hours work/on-call shifts may be required to meet customer and/or business needs.
  • Hybrid working schedule on-site 2-3 days/week.
  • Must be willing to travel up to 25%

Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled.

#J-18808-Ljbffr

  • Customer Success Consultant

    2 days ago

    Miami, FL, United States Southern Glazer's Wine & Spirits, LLC. Full time

    What You Need To Know Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved...

  • Customer Success Consultant

    2 days ago

    Washington, DC, United States Hornetsecurity GmbH Full time

    Bist du ein Kommunikationstalent mit Leidenschaft für IT-Lösungen und Kundenzufriedenheit? Dann bist du bei uns genau richtig! Für unsere Standorte in Hannover (List) oder Berlin suchen wir ab sofort einen engagierten Customer Success Consultant (m/w/d) in Vollzeit. In dieser Rolle bist du die zentrale Anlaufstelle für unsere Bestandskunden und trägst...

  • VP of Customer Success

    2 days ago

    Reno, NV, United States Ridgeline Full time

    Vice President of Customer Success Location: Reno, NV Ridgeline is an emerging enterprise SaaS company that provides a top-tier and innovative enterprise software solution to the investment management industry. Our commitment to customers, integrity, and innovation is at the heart of everything we do. Responsibilities As Ridgeline’s Vice President of...

  • Customer Success Manager

    2 days ago

    Chicago, IL, United States Cargado, Inc. Full time

    About the company Cargado is an early stage technology startup revolutionizing how U.S.-Mexico cross-border logistics is executed. Founded by experienced entrepreneurs Matt Silver (second-time founder/CEO after a successful exit and long-time freight veteran) and Rylan Hawkins (CTO, Ex-Convoy, Ex-Microsoft, and previous founder). Mexico has recently taken...

  • Customer Success Manager

    2 days ago

    Sunnyvale, CA, United States Apple Inc. Full time

    Imagine what you could do here. Contribute your expertise to redefining the software that drives businesses around the world with Claris (formerly FileMaker), an Apple company. Claris is hiring a Customer Success Manager to join our Claris Sales organization to ensure our customers have a best-in-class experience. The CSM focuses on helping to build...

  • Partner - Customer Success

    1 month ago

    Dallas, TX, United States Smart Energy Water Full time

    Roles: Partner - Customer SuccessLocation: San Diego, Phoenix, Sacramento, Philadelphia, Dallas, New York, Chicago www.sew.aiJob Description: As a Partner - Customer Success, you will be responsible for overseeing SEW AI Platform portfolio of Regional Clients, essentially leading SEW Energy & Utilities Digital Transformation programs. To succeed in this...

  • Partner - Customer Success

    4 weeks ago

    Phoenix, AZ, United States Smart Energy Water Full time

    Partner - Customer SuccessLocation: San Diego, Phoenix, Sacramento, Philadelphia, Dallas, New York, Chicagowww.sew.aiJob DescriptionAs a Partner - Customer Success, you will be responsible for overseeing SEW AI Platform portfolio of Regional Clients, essentially leading SEW Energy & Utilities Digital Transformation programs. To succeed in this role, you must...

  • Customer Success Manager

    4 weeks ago

    Boston, MA, United States Board Full time

    At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.What’s been key...

  • Customer Success Strategist

    6 days ago

    Alexandria, Minnesota, United States Amy Christopherson - State Farm Agent Full time

    Job OverviewThis role is an excellent opportunity to succeed as a key member of Amy Christopherson - State Farm Agent team.Estimated Salary$60,000 - $80,000 per year, plus commission and bonus opportunities.Key ResponsibilitiesMarket Insurance Products: Utilize a customer-centric approach to educate clients on various insurance options, ensuring their needs...

  • Leasing Consultant

    1 day ago

    Alexandria, VA, United States Sage Ventures, LLC Full time

    Leasing Consultant Company Description: Sage Ventures is a dynamic real estate development company dedicated to creating vibrant communities that enhance the lives of our residents. With a focus on innovation and excellence, we strive to deliver exceptional living experiences through our residential properties. Job Description: As a Leasing Consultant with...

  • Customer Success Manager, Director

    1 day ago

    Seattle, WA, United States salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across...

  • HP BPM Consultant

    2 days ago

    Alexandria, VA, United States Metasys Technologies, Inc. Full time

    We specialize in Staff Augmentation and Consulting Services across HP Software, VMWare, EView Technology and other IT Operations vendor portfolios. Our unique quick-start solutions are designed to empower IT operations teams with the efficiency, stability and top performance in the delivery of business services. Proven implementation success with numerous...

  • Wireless Sales Consultant

    4 days ago

    Alexandria, Virginia, United States AT&T Full time

    OverviewWe are looking for a skilled Wireless Sales Consultant to join our team in Alexandria, Louisiana. This is an exciting opportunity to work with a leading telecommunications company and provide exceptional customer experiences. SalaryThe estimated salary for this role is between $14.17 and $16.25 per hour, plus uncapped commission opportunities that...

  • Customer Success Manager, Enterprise

    2 days ago

    Chicago, IL, United States Sprout General Referrals Full time

    Sprout Social is looking for an ambitious, experienced, and tech-savvy Enterprise Customer Success Manager to own the business relationship for a portfolio of Sprout's largest customers in the US. The ideal candidate is passionate about customer success and excited to understand what makes customers successful. You will drive product adoption, provide...

  • Global Head of Digital

    2 days ago

    Reston, VA, United States Qualtrics Full time

    At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and...

  • Customer Success Associat

    4 weeks ago

    Prince George, VA, United States PGT Innovations Full time

    Serves as a primary point of contact to a complex customer base consisting of both assigned or unassigned accounts. Works to delight customers by performing the following duties.What You'll DoEssential duties and responsibilities include the following. Other duties may be assigned. Works to resolve customer inquiries with a focus on customer satisfaction. ...

  • VP, Customer Success

    2 days ago

    San Francisco, CA, United States Tbwa ChiatDay Inc Full time

    As NextRoll's VP, Customer Success you'll join our Revenue organization reporting to our Chief Revenue Officer, leading our Customer Success, Onboarding and Professional Services Teams. You’re passionate about customers and driving operational efficiency while fostering a high-performing and collaborative team culture. As the VP of Customer Success,...

  • Customer Success Manager, Director

    1 day ago

    Seattle, WA, United States salesforce.com, inc. Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category: Customer Success Job Details: About Salesforce: We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies...

  • Senior Customer Success Engineer

    2 days ago

    Boston, MA, United States LeanIX Jobs Full time

    We are seeking a highly motivated and experienced Senior Customer Success Engineer to guide clients in leveraging our state-of-the-art technical capabilities for optimal success. Your primary responsibility will be driving the adoption of the Technology Risk and Compliance product in close collaboration with our customers. This includes developing and...

  • Customer Success Manager, Data Cloud

    2 days ago

    Chicago, IL, United States salesforce Full time

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category: Customer Success About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every...