Director, Patient Services Reporting

2 weeks ago

Chesterfield MO United States EVERSANA Company Full time
  • Full-time
  • Compensation Min: $102,500
  • Compensation Max: $138,500
  • Job Family: Analytics
Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Join us

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds to help build the future of healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.

Job Description

THE POSITION:

Director, Reporting and Analytics , will be a key member of Patient Services – Reporting and Analytics leadership team, as part of Eversana’s Patient Services organization. They will lead the enhancement of existing patient services reporting and analytics solutions and contribute to generating new lines of business through custom data deliverables, consulting practices, and new analytics product development.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Accountable for creating Reporting, Analytic and Insights solutions for Eversana’s Patient Services clients on performance and value on established SLAs and KPIs.
  • Responsible for leading a team of Analysts (both onsite and offshore) to generate actionable artifacts & solutions and conduct data deep-dives to identify and help resolve access, affordability, and adherence challenges across the patient access journey.
  • Support clients and business partners via operational excellence, strategic thought, effective decision making and organized project prioritization and delivery.
  • Act as a thought partner and consult in a matrix-environment with Patient Services leaders across various departments to drive timely, accurate, and comprehensive resolution and outcomes.
  • All other duties as assigned.
Qualifications

PEOPLE LEADER

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. This role includes the following unique responsibilities:

  • Ensure effective project and program management principles by setting clear direction, creating effective plans, and ensuring clear measurable outcomes are communicated to team members.
  • Manage employee performance, work processes, and other resources effectively.
  • Work with PS-Analytics leadership in developing a pipeline of excellent talent to fill future business needs.
  • Other Talent management duties such as determination of job objectives, performance reviews, and administration of personnel actions.

EXPECTATIONS OF THE JOB:

  • Travel: Expected 20%
  • Hours: 40 hours per week

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

  • Experience and/or Training: 6 years of relevant reporting and analytics experience with healthcare data, especially patient-level data.
  • Technology/Equipment:
    • Hands-on must haves: Snowflake, SQL, Tableau, Power BI
    • Databases: Snowflake, SFDC, CRM, Pharmacy
    • Project Management: JIRA, Smartsheet
    • Presentation skills: MS PPT

PREFERRED QUALIFICATIONS:

  • 8+ years of experience working with internal and external clients, data providers, and other third parties.
  • Hands-on patient services data analytics expertise.
  • Client-facing experience with the ability to present insights-driven storytelling to clients.
  • Outcomes-driven with proven expertise in translating business objectives into analytical questions.
  • Any business intelligence tool certification such as Tableau Desktop certified associate or Power BI certification.
  • Great to have: R, Python programming experience.
Additional Information

OUR CULTURAL BELIEFS:

Patient Minded: I act with the patient’s best interest in mind.

Client Delight: I own every client experience and its impact on results.

Take Action: I am empowered and empower others to act now.

Grow Talent: I own my development and invest in the development of others.

Win Together: I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters: I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity: I create an environment of awareness and respect.

Always Innovate: I am bold and creative in everything I do.

EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $120,000 to $145,000. Compensation will be determined based on relevant experience and geographic location.

Our team is aware of recent fraudulent job offers in the market. Please know EVERSANA would never require personal information nor payment of any kind during the employment process.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability.

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