Cisco Contact Center Consultant

2 weeks ago


Chicago, United States CDW Full time

Cisco Contact Center Consultant

The ideal candidate will be responsible for supporting our Cisco contact center solutions. This role requires a deep understanding of Cisco technologies, strong problem-solving skills, and the ability to work collaboratively with cross-functional teams.

Key Responsibilities:

- Experience and knowledge about the architect and deployment of Cisco contact center solutions, including Unified Contact Center Express (UCCX) and Unified Contact Center Enterprise (UCCE).

Qualifications:

- Experience: 3+ years of experience in Cisco contact center technologies and VoIP systems.

- Preferred Certifications (not required): Cisco Certified Network Associate (CCNA) and Cisco Certified Network Professional (CCNP) or relevant Cisco certifications

- Technical Skills:

- Proficiency in Cisco contact center solutions (UCCX, UCCE).

- Strong understanding of VoIP, telephony, and network protocols.

- Familiarity with scripting languages for automation

- Soft Skills:

- Excellent analytical and troubleshooting abilities.

- Strong communication and interpersonal skills.



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