Commercial Claims Associate

1 week ago


White Plains NY United States Brown & Brown Insurance Full time

The Claims Advocate is responsible for handling general commercial claims, processing, evaluating, and investigating claims to resolution.

Essential Duties and Responsibilities

  • Maintain files, records, or reports.
  • Answer and process all telephone requests.
  • Process daily mail, including faxes and e-mail.
  • Maintain account files in an orderly sequence according to established procedures.
  • Enter all required data into the system to maintain current file data.
  • Maintain suspense or follow-up system for correspondence/requests.
  • Obtain, analyze, and critique adjusters’ notes periodically for all claims. 8. Proactive day-to-day contact with clients and carriers.
  • Submit claims reports to carriers promptly according to company and state regulations.
  • Evaluate files for settlement and reserve potential.
  • Communicate with customers and other interested parties regarding the status and investigation of claims.
  • Collaborate with teammates to provide exceptional, proactive service in regards to claims resolution.
  • May travel outside of the business to investigate and/or settle claims.
  • Maintain favorable relationships with clients, producers, and employees.
  • Pursue a program of personal and professional development.

Required Education and Experience:

  • High School Diploma or equivalent, required.
  • Strong technical knowledge of coverage in all commercial lines insurance coverage.
  • 2 years’ service experience in the insurance industry.
  • Property & Casualty License required.
  • Proficient in Microsoft Office Suite.

What We Offer:

  • Excellent growth and advancement opportunities
  • Competitive pay based on experience
  • Paid Time Off (PTO)
  • Generous benefits package: health, dental, vision, 401(k), etc.
  • Employee Stock Purchase Plan



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