Sr. Digital Program Manager

2 days ago

Culver City CA United States Amazon Full time
Sr. Digital Program Manager - Digital Supply Chain, Content Operations

Job ID: 2776574 | Amazon.com Services LLC

How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering a new generation of digital supply chain at a remarkable speed to accelerate our market position and global reach. If this sounds interesting, come build the future of streaming entertainment with us

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do.

We are searching for a Sr. Digital Program Manager who can lead a strategic improvement program, be passionate about processes and innovation, and navigate in a complex environment with both business and technical aspects. This role demands a high capacity to Learn and Be Curious, Invent and Simplify, Bias for Action, and Deliver Results as we need to be continually adapting to the fast-moving environment and push to drive efficiency and simplification for global customers.

In this role, you will have the opportunity to work with various stakeholders, including global cross-functional teams within Amazon, external executive teams, and technical teams from both sides. The successful candidate will need to be entrepreneurial, wear many hats and work in a fast-paced, dynamic, and highly collaborative environment. If this sounds intriguing, please consider this role on the Digital Supply Chain Content Operations team.

Key Job Responsibilities
  1. Be the subject matter expert of your assigned program
  2. Define program value propositions, advantages, and limitations
  3. Be the liaison between various technical, business, and development teams to drive both proactive and reactive customer experience solutions
  4. Own and support global cross-team coordination, project management, and be able to swiftly prioritize and multi-task based on severity level and strong business judgment
  5. Identify and investigate data to isolate issues, develop solutions, and prioritize opportunities for servicing partner teams
  6. Have a passion for continuously improving the customer experience
  7. Be a creative problem solver who always thinks critically about next steps
  8. Possess flexibility and have a track record of delivering results in a fast-paced and highly ambiguous work environment
BASIC QUALIFICATIONS
  1. 5+ years experience working with large global organizations as a Digital Supply Chain Manager, or similar roles such as Program Manager, Vendor Management, Instock Management etc.
  2. Have deep technical ability, familiarity with industry digital delivery standards, specifications, and delivery formats with the capacity to acquire new technology concepts quickly
  3. Experience managing projects across cross-function teams, building sustainable processes and coordinating release schedules
  4. Knowledge and familiarity with DAM (digital asset management) systems and familiar with digital video file formats including but not limited to the following: digital master files, Mezz (Mezzanine) files, and compressed deliverables
  5. Be a collaborative leader, capable of driving internal & external stakeholders to consensus while balancing product/technology needs with longer term relationship objectives
PREFERRED QUALIFICATIONS
  1. 7+ years of experience working directly with engineering teams and in the digital supply chain
  2. Deep understanding and familiarity of componentized based packages such as MDDF (MovieLabs Digital Distribution Framework), including identification of content using EIDR (Entertainment ID Registry), delivery of content metadata using MEC (Media Entertainment Core Metadata) and MMC (Media Manifest Core), and delivery of availability metadata using EMA Avails
  3. Demonstrated ability to work cross-functionally with engineering, design, and marketing/business counterparts to deliver online products/services
  4. Advanced ability to draw insights from data and clearly communicate them (verbal/written) to the stakeholders and executives as required
  5. Experience delivering programs of medium to high complexity, coordinating the development cycle
  6. Experience managing, analyzing, presenting, and communicating relevant results to senior management
  7. Must be able to think creatively, deal with ambiguity, and manage changing and competing priorities
  8. Be self-driven, and show ability to deliver on ambiguous projects with incomplete or imperfect data
  9. Excellent verbal and written communication skills

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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