Senior Technology Manager

Overview

Provide visionary thought leadership to evolve the Corporate Systems - Finance technology Domain from on premise solutions to align to the enterprise anchor platform strategy leverage Software as a Service (SaaS) solutions. Develop and execute strategic plans and oversee the operations of Finance Technology Domain product lifecycle, encompassing Stakeholder Management and Communications, Scope and Financials, Team Management, Technology and Delivery, and Operations Support across all Finance Technology Portfolios consisting of General Ledger, Accounts Payables, Accounts Receivable, and Fixed Assets, Treasury, Transaction Management and Financial Planning and Analysis and products within those portfolios. Direct the Product Delivery that fosters cross-division collaboration, development, engagement, and innovation via Agile Framework (i.e., SAFe).

Responsibilities

Accountable for the Stakeholder Management and Communications, Scope and Financials, Team Management, Technology and Delivery and Operations and Support across Finance Technology Products:

Stakeholder Engagement and Communications:
Build and maintain relationships with team members, partners, key stakeholders, Business Product Owners and external partners (e.g., vendors, system integrators, etc.) throughout the entire Product lifecycle
Manage client engagements and service level agreements
Manage technology relationships with vendors and define scope of vendor support
Represent Information Services on cross-organizational and inter-departmental teams
Define, build and maintain Finance Technology Portfolio level health metrics, OKRs and KPIs to be leveraged in various stakeholder engagement and communication engagements
Scope and Financials:
Provide technical insight throughout Portfolio and Product planning, prioritization, and budgeting and Product financials
Develops and owns definition of technical scope and capabilities, partnering with Business Product Owners, Technology Product Owners, Technology Product Managers, Architecture and Cloud Engineering ensuring branch/region goals and objectives align with division/department strategy
Responsible for planning Portfolio and Product budgets across both Capex and Opex aligned to the Annual Financial Plan and ongoing activities
Overall budget accountability - planning, actual, forecast and corrective action planning
Operations and Support:
Manages Product deployment and ongoing support in conjunction with Systems Support based on production support operating model and defined SLAs
Develop strong partnership with InfoSec, Risk and Compliance Teams to ensure understanding, accountability and adherence to policy, standards and processes for the Finance Product Portfolio
Team Management:
Establishes performance goals and priorities and measurable team objectives and KPIs/OKRs that are aligned with business and organizational goals
Oversee development, talent review/development, employee engagement, change management, broad internal communications, and branding for the division
Prepare, conduct and review performance appraisals and merit pay in accordance with specified objectives and guidelines
Ensures staff has the resources and skills needs to support all work initiatives and consistently provide coaching, counseling and mentoring as we Do, Learn and Grow transition to new Ways of Working
Effective management of Managed Service Providers, staff augmentation, systems integrators, service provides, etc. to supporting delivery of capabilities
Technology and Delivery:
Lead end to end Product delivery via SAFe Framework; lead executive steering committee of stakeholders across the Finance Domain, ISD and enterprise; communicate and resolve escalated stakeholder issues; surface recommendations; align to product roadmaps
Responsible for delivering the Product within the agreed timeline leveraging an Agile Framework (i.e., SAFe)
Develop and define clear core work definitions and roles and responsibilities, process flows and aligned to digital operating models; demonstrate the complete product life cycle and capabilities of each Product as well as portfolio level product health dashboards and journeys
Leverage standard templates, tools and organizational strategy to define ISD services and ensure practices and processes are standardized, repeatable and scalable
Guide and analyze benchmarking, trend analysis, industry and other input to drive continuous improvement and elevate service performance communicated across ISD and Business Stakeholders and Product Owners
Bring external perspective and ideas from relevant sources, keep current with technology trends/SaaS, government/policy impacts and industry best practices
Partner with Enterprise Architects and Cloud Engineers to determine and define the technical architecture required to implement and support ensuring alignment to enterprise anchor platform strategy including application rationalization landing zone (sustain, transform, retire)
Evaluates the performance and trends of assigned services to customers, including defined KPIs and SLAs and ensures service levels are achieved in line with SLAs and SLOs. Effective leveraging metrics/OKRs to tell the message
Develops workforce strategy (skills, competencies, team size, span of control, persona's) supporting both on premise and cloud solutions for each Finance Products
Ensure effective and efficient allocation of staff resources to service Products and capabilities by leverage Agile framework (i.e., SAFe)
Build organizational capability by strengthening and adding new capabilities, technical skills, and competencies, and eliminates low-value activity with view to long range goals and roadmaps
Perform benchmarking and trend analysis to incorporate continuous improvement or defined enhancements into the Products and new Ways of Working
Partner with Technology Product Owners, Technology Product Managers, Portfolio Product Managers and Vendors to ensure that the right resources (skills, competencies, team size) are onboard to support the delivery of Product capabilities aligned to Product roadmaps
Provide constructive and actionable feedback to Technology Product Owners, Technology Product Managers, Vendors, Strategic Partners, team members, etc. to achieve expected outcomes
Ensures compliance with Navy Federal's policy and standards, practices and processes
Perform other related duties as assigned

Qualifications

Bachelor's degree in Information Technology, Computer Science, or related field, or the equivalent combination of education, training and experience
Significant experience transforming Finance systems from on-premises to Software as a Service (SaaS) offerings working in a large-scale IT organization with diverse technologies, solution architectures while operating in a Product Delivery model leveraging Agile framework (i.e., SAFe)
Significant experience leading various Finance Technology run and change the business Products and applications used across the enterprise in a large Financial Services organization
Significant experience onboarding and leading Managed Services Providers, Systems Integrators, Service Provides, etc. to support the delivery of capabilities aligned to Product Roadmaps
Expert knowledge and hands on experience with Cloud Computing and Software as a Service (SaaS) including Oracle ERP (Fusion Financials Suite), Oracle EPM, Oracle Accounting Hub, etc. as well as PeopleSoft Financials
Ability to collaborate with Business Product Owners and develop Product roadmaps and vision for Finance systems aligned to business stated outcomes and continuous to deliver measurable agreed upon outcomes
Advanced knowledge leveraging Agile delivery frameworks (i.e., SAFe) and transforming delivery teams from traditional waterfall/hybrid delivery to more agile/hybrid delivery model
Advanced knowledge operating in a Product Delivery Model and management methodologies and experience in cloud native architectures leveraging CI/CD, API frameworks, Data Lakes, Containers, Azure DevOps, etc.
Advance experience managing information technology resources to ensure adherence to policy and standards (e.g., vulnerabilities, risk profile, patch management, infosec, etc.)
Advanced skill to move comfortably between varying business discussions to effectively communicate complex technical issues to non-technical audiences as well as operating model changes resulting from moving to a Product Delivery model leverage Agile framework (i.e., SAFe)
Advanced situational analysis and decision-making skills
Advanced problem solving, collaboration, critical thinking, team building, and presentation skills for Executive Leadership consumption
Advanced skill leading with diplomacy and tact while maintaining appropriate assertiveness and persistence
Advanced skill to formulate a strategic vision and define and implement action plans to achieve strategic goals and stated outcomes around People, Process, Technology and Do, Learn and Grow
Advanced leadership skills, marked by poise, positive influence, and the ability to drive change
Advanced verbal and written communication skills and comfortable presenting to Executive Leadership
Significant experience in delivering presentations to virtual and in person teams
Significant experience in working with all levels of staff, management, stakeholders, vendors
Significant experience in demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems
Significant experience in resource allocation and management
Significant experience in budget management - planning, actual and forecasting and corrective action
Significant experience in leading . click apply for full job details

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