Clerical Specialist

4 days ago

Fort Lauderdale FL United States Broward Sheriff's Office Full time

Minimum Requirements:

  1. Must be a current BSO employee who has successfully completed their probationary period by the listed closing date.
  2. Six (6) months previous experience and/or training in administrative support functions to include high volume telephone reception, record keeping, filing, data entry and typing, photocopying, scanning, facsimile machines and providing customer service to clients via in person and/or over the phone.
  3. Experience in the use of computer word processing, spreadsheet, and database software for the maintenance of files and documents, and generating of reports, memos, and documents of general or confidential nature.
  4. Possess and maintain a valid Florida driver's license throughout employment without any restrictions which affect job performance.
  5. An equivalent combination of education, training, and experience may be considered. Such experience must be clearly documented in the application for consideration.

Position Overview:

Under direct supervision, the purpose of the position is to provide clerical support to an assigned work unit within the Broward County Sheriff's Office. Employees in this classification perform routine clerical duties as dictated by the nature of the work unit. Position may be assigned to a large operating unit and perform a broad array of generalized clerical support functions, or assignment may be to a smaller specialized unit wherein incumbents receive initial instruction and close supervision in learning the routine duties of such unit. Upon acquiring essential knowledge, skills, and abilities, incumbents function under direct supervision with regular review for accuracy and adherence to prescribed standards.

Essential Functions:

  1. Meets and greets the public, providing response to questions for standard information and providing explanation of well-defined rules.
  2. Takes telephone inquiries and complaints, ascertaining the nature of the call, and directing it to the appropriate entity; takes telephone messages.
  3. Performs basic record keeping duties, and maintains accurate filing of unit records, reports, and documentation.
  4. Performs light keyboard work in data entry and/or the processing of routine unit data.
  5. Makes copies of various records, reports and documentation, and distributes to appropriate entities.
  6. Receives, sorts, screens and distributes incoming mail; prepares outgoing mail.
  7. Operates various office equipment, i.e., computers, printers, scanners, copy machines, telephone systems, facsimile machines.
  8. Acts as liaison between supervisors, other departments, and outside agencies, gathering and relaying information as needed.
  9. Assists other unit personnel in supporting efficient functioning of the work unit.
  10. Performs high volume telephone reception in responding to multiple inquiries; provides information and explanation of well-defined rules applicable to area of assignment.
  11. Performs related duties as directed.
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