Call Center Representative

17 hours ago


Syracuse, United States Butler America Full time
Call Center Representative

Location: East Syracuse, NY

Job ID: #70175

Pay Range: $14-17

Job Description
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

What we help them with:
•Dealer referrals-getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer
•Our number one goal is to get the homeowner connected with the dealer
•Provide customers with warranty information
•Product comparison
•Dealer referrals to distributors
•Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department
•Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives
•Agents are also responsible for triage of remote access or wifi capable products such as thermostats.

Requirements:
•Microsoft Office proficient
•Type 35-45 words per minute
•Excellent verbal and written communication skills

HS Diploma/GED

Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law
Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.

  • Syracuse, United States Upstate University Hospital Full time

    Job Summary: As a Call Center Representative, the incumbent's responsibilities include answering incoming lines to the call center. Utilizing extensive knowledge of Upstate Medical University services, the Representative will effectively and efficiently discern the callers' needs and appropriately assist. The Representative will provide one call resolution,...


  • East Syracuse, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are on the lookout for a diligent Call Center Representative - ENT to join our team. Based in EAST SYRACUSE, New York, this role offers a long term contract employment opportunity in the industry. As a Call Center Representative - ENT, your primary tasks will include managing high volumes of incoming calls, generating sales...


  • Syracuse, New York, United States Russell Tobin Full time

    About the RoleWe are seeking a highly skilled Call Center Representative to join our team. As a key member of our sales support team, you will be responsible for managing large volumes of incoming calls, providing exceptional customer service and sales support.Key Responsibilities:Manage and respond to incoming calls in a professional and courteous...


  • East Syracuse, United States Russell Tobin Full time

    Our client, a large firm based in the NY area is currently looking for a Call Center Representative to begin working right away!Pay Range: $16-17/hourResponsibilities:Duties will vary as required including data entry, basic reporting, phone calls, emails. Preparing basic reports and assisting customers with pre-delivery and post- sales such as order entry,...


  • East Syracuse, United States Russell Tobin Full time

    Our client, a large firm based in the NY area is currently looking for a Call Center Representative to begin working right away!Pay Range: $16-17/hourResponsibilities:Duties will vary as required including data entry, basic reporting, phone calls, emails. Preparing basic reports and assisting customers with pre-delivery and post- sales such as order entry,...


  • East Syracuse, New York, United States Butler Aerospace and Defense Full time

    Job SummaryWe are looking for a highly motivated Call Center Representative to join our team in East Syracuse, NY. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our customers.About the Role:Providing timely and effective support to customers via phone, email, and chatResolving...


  • Syracuse, United States Butler Aerospace and Defense Full time

    Call Center Representative Location: Syracuse, NY Job ID: #70358 Pay Range: $15-18 Job Description Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and...


  • syracuse, United States Butler Aerospace and Defense Full time

    Call Center RepresentativeLocation: Syracuse, NYJob ID: #70358Pay Range: $15-18Job DescriptionManage large amounts of incoming callsGenerate sales leads Identify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete...


  • East Syracuse, United States Russell Tobin Full time

    Job DescriptionJob DescriptionJob Title: Call Center RepresentativeLocation: East Syracuse, NY 13057Pay Rate: $17-18/hour on W2Job Type: Contract roleShift: Monday to Friday, 8am - 5pmJob Description:Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction.Build sustainable relationships and...


  • East Syracuse, United States Russell Tobin Full time

    Job DescriptionJob DescriptionJob Title: Call Center RepresentativeLocation: East Syracuse, NY 13057Pay Rate: $17-18/hour on W2Job Type: Contract roleShift: Monday to Friday, 8am - 5pmJob Description:Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction.Build sustainable relationships and...


  • East Syracuse, United States Russell Tobin Full time

    Job DescriptionJob DescriptionJob Title: Call Center RepresentativeLocation: East Syracuse, NY 13057Pay Rate: $17-18/hour on W2Job Type: Contract roleShift: Monday to Friday, 8am - 5pmJob Description:Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction.Build sustainable relationships and...


  • East Syracuse, United States PDS Tech Commercial Full time

    Job DescriptionJob DescriptionExciting Opportunity: Call Center Representative for an HVAC Manufacturer with Customer Service Expertise! Position Overview:The Call Center Representative will be responsible for handling a wide range of customer inquiries, assisting homeowners, dealers, and distributors in a fast-paced, professional, and effective manner. The...


  • syracuse, United States Butler Aerospace and Defense Full time

    Call Center RepresentativeLocation: Syracuse, NYJob ID: #70358Pay Range: $15-18Job DescriptionManage large amounts of incoming callsGenerate sales leads Identify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete...


  • East Syracuse, United States Pride Health Full time

    Job DescriptionJob DescriptionJob Title: Call Center RepresentativeLocation: 1201 Kinne Street Gate 6/TR-5 Receiving, East Syracuse, NY 13057Pay Rate: $17.00 /hour Job Description • Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with...


  • Syracuse, New York, United States MAXIMUS Full time

    Call Center Supervisor Job Description">We are seeking a highly skilled and experienced Call Center Supervisor to join our team at MAXIMUS. As a Bilingual Supervisor - Call Center, you will play a critical role in leading our call center team and ensuring quality standards are met.">Key Responsibilities:">">Supervise call center staff to ensure quality...


  • East Syracuse, United States Russell Tobin Full time

    Job DescriptionJob DescriptionJob Description:Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet...


  • East Syracuse, United States Russell Tobin Full time

    Job DescriptionJob DescriptionJob Description:Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet...


  • East Syracuse, United States Russell Tobin Full time

    Job DescriptionJob DescriptionJob Description:Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet...


  • East Syracuse, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a Call Center Manager to join our team in the non-profit sector, based in EAST SYRACUSE, New York, 13057-1210, United States. In this role, you will be responsible for ensuring the efficient and effective operation of the Crisis Services call center. They will oversee the scheduling and management of call center...

  • Call Center Agent

    7 hours ago


    Syracuse, New York, United States Butler America Aerospace LLC Full time

    **About Us**Butler America Aerospace, LLC is a leading provider of [products/services] in the [industry]. Our team is dedicated to delivering exceptional customer service and support to our clients.Our CultureWe value teamwork, innovation, and customer satisfaction above all else. We believe that by working together, we can achieve great things and make a...