Call Center Representative

3 days ago

Syracuse, United States LanceSoft Full time
Job Title: Call Center Representative
Job Duration: 6-12 months Contract
Est. Pay Range $15 - 17/hr. on W2
Location East Syracuse_ NY, 13057 (Onsite)

Description:
Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
•Dealer referrals-getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer
•Our number one goal is to get the homeowner connected with the dealer
•Provide customers with warranty information
•Product comparison
•Dealer referrals to distributors
•Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department
•Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives
•Agents are also responsible for triage of remote access or wifi capable products such as thermostats. Identify

Requirements:
•Microsoft Office proficient
•Type 35-45 words per minute
•Excellent verbal and written communication skills

Employee Benefits:
At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:
  • Four options of medical Insurance
  • Dental and Vision Insurance
  • 401k Contributions
  • Critical Illness Insurance
  • Voluntary Permanent Life Insurance
  • Accident Insurance
  • Other Employee Perks
EEO Employer
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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