Technical Solutions Engineer

4 weeks ago

Santa Clara CA United States Arista Full time
Technical Solutions Engineer - Data Center
  • Full-time

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. Our solutions are designed to not only meet the current demands of the digital landscape but also anticipate and adapt to future challenges.

At Arista, we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.

Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team and Best Company for Diversity, Compensation, and Work-Life Balance. We take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.

Who You’ll Work With

We are seeking world-class technical solutions engineers (TSE) to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. You will work with a diverse, multicultural team of top-notch engineers who act as our customers’ champions. You will also work closely with members of software/hardware engineering, product management, customer engineering, and sales teams. The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction.

This is a hybrid work environment where office presence is required 1-2 days a week.

What You’ll Do

The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. A high aptitude for both learning and teaching is essential as we continually release new features and products.

Responsibilities

  • Respond to customer product inquiries via telephone or in written, internet-based email.
  • Resolve customer concerns raised during installation, operation, maintenance, or product application or compatibility matters.
  • Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
  • Document customer communication and recurring technical issues to support product quality programs and product development.

Minimum Requirements

  • Working knowledge of networking industry, products, and protocols.
  • Minimum of 1-5 years hands-on experience in designing, deploying, configuring, supporting, troubleshooting, debugging, and administering network protocols and technologies.
  • Minimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred.
  • Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired.
  • A strong comfort level with Linux is highly desired.

The new hire base pay for this role has a pay range of $90,000 to $170,000, based on skills, qualifications, relevant experience, and work location.

Arista Networks is an equal opportunity employer. All hiring and employment-related decisions are made in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other factor determined to be unlawful under applicable law. All your information will be kept confidential according to EEO guidelines.

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