Financial Account Manager, Billing and Accounts, AWS Customer Service
15 hours ago
The AWS Customer Service team provides support to a wide range of external customers helping them understand the benefits and capabilities of the AWS’s Cloud Computing Services. The Concierge team focuses on assisting customers with account and billing related inquiries, and interfaces with internal Amazon organizations to provide the perspective of the Voice of the Customer.
As a Finance (Billing and Accounts) Manager, you'll engage with a selected group of Enterprise Support Customers. You will deal with advanced customer requests while having access to Senior Concierge resources to expedite issue resolution and strategic engagement, providing Subject Matter Expert level training, escalation support and deep dive analysis. You will address their most impactful billing and account issues by driving scalable and long-term solutions for their successful financial cloud journey. You will also own the Accounts & Billing strategy for your customers from end to end, demonstrating the highest level of Ownership to work backwards from the customers’ needs and execute their vision. In addition, you will facilitate cross functional stakeholder meetings with AWS Enterprise teams including Technical Account Managers, Sales and Solution Architects. You will use your expertise to identify continuous improvement opportunities, program manage Enterprise offerings, and leverage the Voice of the Customer to drive global strategic solutions.
Key job responsibilities
Your responsibilities will include, but will not be limited to:
- Building close relationships with your customers to understand their business/operational needs and technical challenges
- Delivering the Accounts and Billing section of the yearly Customer Support Strategy doc, defining appropriate S.M.A.R.T. goals on a monthly basis.
- Resolving high severity and visibility emerging issues such as executive escalations and AWS organization billing related matters.
- Advocating on behalf of the customers with Senior-level stakeholders to resolve immediate pain, drive continuous improvement initiatives, and pursue long-term solutions that enhance the Accounts and Billing experience
- Driving accountability among all internal stakeholders contributing to the customers’ financial health.
- Owning financial status communications with the Customer and internal teams
- Lead and manage projects and/or portions of projects to improve internal and external experience
- Evaluating requests such as multi-account recovery and access management, large architecture cost optimization, reserved instance analysis and others
- Analyzing customer usage patterns and recommending the right methods for cost-effective service operations
- Providing onsite customer support and/or handling critical conference calls with customers and support teams
- Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
- Assisting with Enterprise customer communication during AWS critical launches and support events
- Assuming responsibility for developing detailed knowledge about AWS specific product and features
Minimum Requirements
- 6+ years of technical experience working with computer systems and multiple technology domains
- 6+ years of Customer Service and/or Account Management supporting customers in a technical environment
- BS/BA degree and/or combination of related experience plus certifications
- Program management experience with ability to successfully balance participation in multiple projects
- Experience in consultative roles
- SQL and/or another relational database experience
- Expert fluency with Web Technologies and the Internet
- Working knowledge of cloud-based computing and storage concepts
- Lean Six Sigma or other project management certification
- AWS Cloud Practitioner and/or Solutions Architect Certification
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
For individuals with disabilities who would like to request an accommodation, please visit .
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $110,700/year in our lowest geographic market up to $191,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit .
This position will remain posted until filled. Applicants should apply via our internal or external career site.
#J-18808-Ljbffr-
Seattle, WA, United States Amazon Full timeFinancial Account Manager, Billing and Accounts, AWS Customer Service - Concierge Job ID: 2830652 | Amazon Web Services, Inc. The AWS Customer Service team provides support to a wide range of external customers helping them understand the benefits and capabilities of the AWS’s Cloud Computing Services. The Concierge team focuses on assisting customers with...
-
Principal Customer Solutions Manager
14 hours ago
San Francisco, CA, United States Amazon Web Services (AWS) Full timePrincipal Customer Solutions Manager (CSM), Strategic Accounts Overview We are seeking a Principal Customer Solutions Manager (CSM) to join our Strategic Accounts organization, where you will work with one of the largest and most complex technology companies in the world, enabling their multi-year journey to the cloud. In this highly visible position, the...
-
Accounting and Billing Specialist
4 weeks ago
Southington, CT, United States Creative Financial Staffing Full timeAccounting and Billing SpecialistABOUT THE COMPANYAccounting and Billing SpecialistHybrid work scheduleNo overtime! 40-hour work weekThe employer covers 100% of the health insurance premium costCompetitive base salary, plus bonus, plus profit sharingThe Accounting and Billing Specialist is a KEY member of the team, directly supporting the CFO25% growth...
-
Seattle, WA, United States Creative Financial Staffing Full timeProject Accountant A construction company in Bothell is looking for a project accountant to join their team. They specialize in engineering, architecture, environmental and construction services. They add beauty and structure to communities through high-performance buildings and smart infrastructure, as well as create an unshakable foundation for progress....
-
Accounting and Billing Specialist CT
2 weeks ago
Southington, CT, United States Creative Financial Staffing Full timeAccounting and Billing Specialist ABOUT THE COMPANY: Accounting and Billing Specialist Hybrid work schedule No overtime! 40-hour work week The employer covers 100% of the health insurance premium cost Competitive base salary, plus bonus, plus profit sharing The Accounting and Billing Specialist is a KEY member of the team, directly supporting the CFO 25%...
-
AWS Account Manager, Enterprise Greenfield
6 months ago
Seattle, United States Amazon Web Services, Inc. Full timeAmazon Web Services (“AWS”) is the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 200 fully featured services to millions of active customers around the world—including the fastest-growing startups, largest enterprises, and leading government agencies—to power their infrastructure.ATTENTION: This role is only...
-
AWS Account Manager/Partner Manager
3 weeks ago
seattle, United States CloudSeekers Full timeAWS Account Manager/Partner Manager🌎 Location: Seattle, WA💼 Total Compensation: $180,000🔄 Hybrid RoleWe’re representing a global leader in digital transformation and consulting, seeking an experienced AWS Account Manager/Partner Manager to drive strategic growth with AWS in the Seattle market.As an AWS Advanced Partner, we’re looking for a...
-
AWS Account Manager/Partner Manager
4 weeks ago
Seattle, United States CloudSeekers Full timeAWS Account Manager/Partner Manager🌎 Location: Seattle, WA💼 Total Compensation: $180,000🔄 Hybrid RoleWe’re representing a global leader in digital transformation and consulting, seeking an experienced AWS Account Manager/Partner Manager to drive strategic growth with AWS in the Seattle market.As an AWS Advanced Partner, we’re looking for a...
-
Sr Software Dev Engineer, AWS Billing
2 weeks ago
Seattle, United States Amazon Development Center U.S., Inc. Full timeAmazon Web Services (AWS) is looking for talented software engineers who have a passion for Big Data and distributed systems at trillions of transactions scale to help build the next generation of AWS internal services. Our applications are responsible for processing 270 million events per second and 20 terabytes of data per hour. As a foundational system we...
-
Senior Financial Analyst, AWS Supply Chain Finance
15 hours ago
Seattle, WA, United States Amazon Full timeSenior Financial Analyst, AWS Supply Chain Finance Job ID: 2737238 | Amazon.com Services LLC Amazon has a history and tradition of leading the world in web-related technologies and services. One of those products is Amazon Web Services (AWS). Since early 2006, AWS has provided companies of all sizes with an infrastructure platform in the cloud.AWS needs...
-
Accounting - Billing Specialist
7 days ago
Reston, VA, United States Quadrant Inc Full timeJob ID: 24-04229 Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button. Billing Specialist Reston, VA MUST: Experienced Billing Specialist Must have government contracting experience 3+ years of related and progressive experience in billing and accounting operations for...
-
Finance Manager, AWS Infra Finance
14 hours ago
Seattle, WA, United States Amazon Full timeJob ID: 2827576 | Amazon.com Services LLC The OrganizationDo you want to directly influence the future of some of the most successful products in cloud computing? Come join Amazon Web Services Finance! Amazon Web Services (AWS) is a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of enterprise,...
-
AR/Billing Manager
2 months ago
San Antonio, TX, United States Creative Financial Staffing Full timeJoin a thriving and innovative company in the heart of San Antonio, where creativity meets financial excellence! We're on the lookout for a dynamic Accounts Receivables/Billing Manager to join our passionate team and play a pivotal role in our continued successPerks for the AR/Billing Manager:Dive into a dynamic opportunity where you'll directly collaborate...
-
Accounts Receivable Financial Manager
2 days ago
Seattle, Washington, United States LHH Recruitment Solutions Full timeJob SummaryWe are seeking a skilled Accounts Receivable Financial Manager to join our team at LHH Recruitment Solutions in Seattle, WA. This 6-month contract will be fully onsite at the client location.Key Responsibilities:Invoice Management and Processing:Generate and distribute accurate customer invoices in a timely manner, ensuring seamless reconciliation...
-
Accounts Receivable and Billing Specialist NY
2 weeks ago
Massapequa, NY, United States Creative Financial Staffing Full timeAccounts Receivable and Billing SpecialistAbout the Company- Accounts Receivable and Billing Specialist CFS New York is working with a well-established professional services firm with a presence nationwide that services the country's top corporate clients They are seeking an Accounts Receivable & Billing Specialist to join their growing team; this role will...
-
Finance Manager, AWS Marketing Finance
14 hours ago
Seattle, WA, United States Amazon Full timeAmazon Web Services (AWS) seeks a Finance Manager to be a key member of AWS Marketing Finance team. This is an exciting opportunity to join one of the fastest growing divisions within Amazon. This role will support the WW AWS Marketing organization to help drive growth of AWS business by providing analytical insights to business and finance leaders, driving...
-
Accounts Receivable
2 months ago
Woodbury, NY, United States Creative Financial Staffing Full timeAccounts Receivable & Billing CoordinatorAbout the Company & Opportunity:Extremely well-established professional services firm, thriving in business for 20+ yearsBusiness continues to boom through COVID, having grown to almost double their previous sizeFull time, in office position currently near Marine Park/Old Mill Basin, Brooklyn - close to many forms of...
-
AWS Enterprise Greenfield Account Manager
1 week ago
Seattle, Washington, United States Amazon Web Services, Inc. Full timeAbout the RoleAs an Enterprise Greenfield Account Manager at Amazon Web Services, you will play a critical role in driving revenue and adoption of our cloud services among large, enterprise customers. You will be responsible for developing and executing strategies to grow our presence within these accounts, and for articulating the value proposition of our...
-
Seattle, United States Creative Financial Staffing Full timeProject Accountant A construction company in Bothell is looking for a project accountant to join their team. They specialize in engineering, architecture, environmental and construction services. They add beauty and structure to communities through high-performance buildings and smart infrastructure, as well as create an unshakable foundation for progress....
-
seattle, United States Creative Financial Staffing Full timeProject Accountant A construction company in Bothell is looking for a project accountant to join their team. They specialize in engineering, architecture, environmental and construction services. They add beauty and structure to communities through high-performance buildings and smart infrastructure, as well as create an unshakable foundation for progress....
