Technical Consultant- Infrastructure

7 days ago

Tempe AZ United States Edward Jones Full time
Innovate here. And see your ideas come to life.

It's an exciting time to work in tech at Edward Jones. We are making massive investments in emerging technologies to improve how we work with our clients and with each other. Relationships are the focus of our business model. And working in Technology here means using your skills to build, deliver and maintain the technologies that enable us to deepen and support those relationships. The best part? We develop and create our own industry-leading solutions internally. And you can be a part of it. Working with emerging new technologies. Creating platforms, programs and experiences that change how we work together - and support our client-first focus. Changing the future of our firm, the industry and the advisor-client relationship.

Job Overview

Position Schedule: Full-Time

In 2022, Edward Jones invested $ 1 billion in technology infrastructure, digital initiatives, and virtual business enablement tools. We're currently in the test-and-learn phase and are looking for talented, motivated professionals, that want to be part of this transformational journey. Cloud-based architecture and modern technical capabilities will enable us to grow our impact while providing the best client experience possible.

You may be surprised to know that Edward Jones employs hundreds of software developers - all focused on creating world-class experiences for our clients and branch offices. If you've considered Edward Jones in the past, it's time to take another look. We are embracing a modern, cloud-based architecture and are looking for exceptional individuals who want to be a part of that future.

At Edward Jones, we are dedicated to developing next-generation end-user computing solutions to meet the evolving needs of our associates and support our growing business. The Engineer IV will play a crucial role in supporting the implementation and maintenance of our digital workspace strategy and also with End User Computing . This role is integral to ensuring the smooth operation of our end-user computing environment across North America.

What You'll Do
  • Assist in the management and support of end-user hardware (both physical and virtual), operating systems, browsers, and software deployment.
  • Collaborate with senior engineers and architects on end-user computing initiatives, focusing on the practical execution of strategies.
  • Participate in technical troubleshooting efforts to resolve end-user computing issues and improve user experience.
  • Contribute to the development and enforcement of security standards for endpoint devices in partnership with Information Security.
  • Help in the execution of automation initiatives aimed at improving operational efficiencies.
  • Stay informed of industry trends and best practices, applying this knowledge to support continuous improvement in end-user computing.
  • Support the packaging, deployment, and management of applications, application task sequences, working closely with senior team members to ensure alignment with best practices.
  • Collaborate with cross-functional teams to enhance processes, resolve issues, and improve the end-user experience.
  • Provide mentorship and technical guidance to junior team members as needed.


At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:

Hiring Minimum: $96471
Hiring Maximum: $164262

Skills/Requirements

What You'll Need
  • Bachelor's degree in Computer Science, Engineering, or a related field is preferred.
  • Minimum of 5-7 years of IT experience, with a strong focus on end-user computing environments.
  • Proficient in the administration and troubleshooting of end-user hardware and operating systems (Windows and MacOS), Microsoft Office suite, and Active Directory.
  • Proficiency with software packaging and deployment tools such as RayPack and AdminStudio, deployment tools and platforms such as Microsoft SCCM and Intune.
  • Experience with endpoint monitoring solutions focused on user experience such as Nexthink, ControlUp, and Liquidware Stratusphere.
  • Expereinced with providing solutions: Nexthink & RayPack and experienced with endpoint monitoring solutions focused on user experience.
  • Basic knowledge of automation and scripting tools such as PowerShell.
  • Understanding of ITIL best practices and their application in a corporate environment.
  • Strong problem-solving skills and the ability to work independently and collaboratively within a team.
  • Effective communication skills, both written and verbal, with the ability to interact with a variety of stakeholders.

  • *Candidates that live within in a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with a preference for Tuesday through Thursday.**


Awards & Accolades

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

About Us

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

1Fortune 500, published June 2023, data as of December 2022. Compensation provided for using, not obtaining, the rating.

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

#LI-HO

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