NICU Patient Experience Representative- per diem overnight weekends
1 week ago
This Patient Experience Representative is 100% in office and will be responsible for:
- Patient Encounter Management:
- Providing positive and effective customer service that supports unit operations
- Collaborating with referring providers and practices
- Obtaining required authorizations to compile patient and staff schedules
- Scheduling patients and supporting the patient encounter
- Check In / Check Out:
- Greeting and directing patients, families and visitors
- Monitoring daily schedule and coordinating flow with clinicians/supervisor
- Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
- Facilitating and directing communication with Financial Counseling
- Administrative:
- Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
- Providing routine clerical support as needed
- Admin Support for Admissions, Discharges, and Transfers
- Reconciliation of Patient Charts during admissions and discharges
- Updating and reconciling the Patient Monitoring System upon admission, discharges, and transfers.
To qualify, you must have:
- A high school level of education, Bachelor's Degree preferred
- Prior customer service or administrative experience preferred
- The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
- The ability to work with diverse internal and external constituencies
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
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Boston, United States Boston Children's Hospital Full timeSchedule: per diem weekend overnights (Saturdays and Sundays- 11pm-7am) This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to...
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Boston, United States Children's Hospital Boston Full time76672BRJob Posting Title:Patient Experience Representative- overnight weekends: NICUDepartment:Patient Services-NursingAutoReqId:76672BRStatus:Part-TimeStandard Hours per Week:8 Job Posting Category:Hospital OperationsJob Posting Description: Schedule: 8 hours/week, overnight (11pm-7:30am), every other Sat & Sun + every other Holiday This Patient Experience...
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Boston, United States Children's Hospital Boston Full time76672BRJob Posting Title:Patient Experience Representative- overnight weekends: NICUDepartment:Patient Services-NursingAutoReqId:76672BRStatus:Part-TimeStandard Hours per Week:8 Job Posting Category:Hospital OperationsJob Posting Description: Schedule: 8 hours/week, overnight (11pm-7:30am), every other Sat & Sun + every other Holiday This Patient Experience...
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Boston, MA, US Boston Children's Hospital Full timeSchedule: 8 hours/week, overnight (11pm-7:30am), every other Sat & Sun + every other Holiday This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required...
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Boston, United States Boston Children's Hospital Full timeSchedule: 8 hours/week, overnight (11pm-7:30am), every other Sat & Sun + every other Holiday This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required...
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Boston, United States Boston Children's Hospital Full timeSchedule: 8 hours/week, overnight (11pm-7:30am), every other Sat & Sun + every other Holiday This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required...
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Boston, United States Boston Children's Hospital Full timeSchedule: 8 hours/week, overnight (11pm-7:30am), every other Sat & Sun + every other Holiday This Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating with referring providers and practices Obtaining...
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Boston, United States Boston Children's Hospital Full timeJob Posting Description Schedule: 8 hours/week, overnight (11pm-7:30am), every other Sat & Sun + every other Holiday This Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating with referring providers and...
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Boston, United States Boston Children's Hospital Full timeAt Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue...
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Boston, United States Boston Children's Hospital Full timeJob Posting Description At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here,...
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Boston, United States Boston Children's Hospital Full timeJob Posting Description At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here,...
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