Current jobs related to Patient Experience Representative - Boston MA US - Boston Children's Hospital
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Sr. Patient Experience Representative
3 weeks ago
Boston, MA, United States Children's Hospital Boston Full time75874BRJob Posting Title:Sr. Patient Experience Representative (Waltham, On-site)Department:RadiologyAutoReqId:75874BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:RadiologyJob Posting Description:The Senior Patient Experience Representative will be responsible for monitoring clinic activity to ensure the best possible patient experience....
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Boston, MA, United States Children's Hospital Boston Full time76559BRJob Posting Title:Patient Experience Representative- Hybrid: Learning DisabilitiesDepartment:NeurologyAutoReqId:76559BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description: Schedule: + 8:00-4:30pm + Thursdays: 7:30-4:00pm Hybrid after training *PER Positions are currently eligible for a Sign-on Bonus...
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Patient Experience Representative
3 weeks ago
Boston, MA, United States Boston Childrens Hospital Full timeJob Posting Description The Patient Experience Representative I will be responsible for: Customer Service: Demonstrating positive and effective customer service that supports departmental and hospital operations. Greeting, screening and directing patients, families and visitors. Registering new patients upon arrival. Patient Registration/Discharge: ...
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Patient Experience Representative
2 weeks ago
Boston, United States Boston Children's Hospital Full timeMonday - Friday 8:00am-4:30pm in-person$2,000 sign-on bonus (terms/taxes apply).Patient Experience Representative - Infusion Infusion Services provides intravenous (IV) infusion of medications and blood products, and certain injectable medications. Our department plays a crucial role in treating various diseases, offering infusion-based therapies delivered...
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Patient Experience Representative I- Orthopedics
3 weeks ago
Boston, MA, United States Children's Hospital Boston Full time77301BRJob Posting Title:Patient Experience Representative I- OrthopedicsDepartment:Orthopedic Surgery and Research AutoReqId:77301BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:The PER I shall be responsible for: *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time...
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Patient Experience Representative
2 weeks ago
Boston, United States Boston Children's Hospital Full timeMonday - Friday 8:00am-4:30pm in-person $2,000 sign-on bonus (terms/taxes apply). Patient Experience Representative - Infusion Infusion Services provides intravenous (IV) infusion of medications and blood products, and certain injectable medications. Our department plays a crucial role in treating various diseases, offering infusion-based therapies delivered...
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Patient Experience Representative
2 weeks ago
Boston, United States Boston Children's Hospital Full timeMonday - Friday 8:00am-4:30pm in-person $2,000 sign-on bonus (terms/taxes apply). Patient Experience Representative - Infusion Infusion Services provides intravenous (IV) infusion of medications and blood products, and certain injectable medications. Our department plays a crucial role in treating various diseases, offering infusion-based therapies delivered...
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Patient Experience Representative
4 weeks ago
Boston, United States Boston Children's Hospital Full timeJob Posting DescriptionMonday - Friday 8:00am-4:30pm in-person $2,000 sign-on bonus (terms/taxes apply). Patient Experience Representative - Infusion Infusion Services provides intravenous (IV) infusion of medications and blood products, and certain injectable medications. Our department plays a crucial role in treating various diseases, offering...
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Patient Experience Representative II
3 weeks ago
Boston, MA, United States Children's Hospital Boston Full time76947BRJob Posting Title:Patient Experience Representative II - North Dartmouth (onsite)Department:Ambulatory Services- Outpatient AdministrationAutoReqId:76947BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not...
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Boston, MA, United States Children's Hospital Boston Full time77493BRJob Posting Title:Patient Experience Representative I-Center for Cardiovascular GeneticsDepartment:CardiologyAutoReqId:77493BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description: *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time...
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Senior Patient Experience Representative
4 weeks ago
Boston, United States Children's Hospital Boston Full time75409BRJob Posting Title:Senior Patient Experience Representative (Ophthalmology)Department:OphthalmologyAutoReqId:75409BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:We currently have an open position in our Boston office for a Senior Patient Experience Representative role. This role will support...
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Patient Experience representative- Neonatal
2 weeks ago
Boston, United States Boston Children's Hospital Full timeThe Patient Experience Representative works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects...
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Patient Experience Representative
4 weeks ago
Boston, MA, United States Boston Children's Hospital Full timeThe Department of Pediatric Radiology provides a full range of imaging services for newborns, infants, children, teenagers, young adults, and pregnant women at Boston Children's Hospital and our satellite clinics in Lexington, North Dartmouth, Peabody, Waltham, and Weymouth. We provide individualized care for each patient to obtain the highest quality images...
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Patient Experience representative- Neonatal
2 weeks ago
Boston, United States Boston Children's Hospital Full timeThe Patient Experience Representative works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects...
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Patient Experience representative- Neonatal
2 weeks ago
Boston, United States Boston Children's Hospital Full timeThe Patient Experience Representative works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects...
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Boston, MA, United States Boston Childrens Hospital Full timeJob Posting Description Schedule: 11:00pm-7:30am every other sat & sun + every other holiday This part time Patient Experience Representative is 100% in office in our Surgical unit and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating with referring...
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Senior Patient Experience Representative
2 weeks ago
Boston, United States Children's Hospital Boston Full time75409BRJob Posting Title:Senior Patient Experience Representative (Ophthalmology)Department:OphthalmologyAutoReqId:75409BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:We currently have an open position in our Boston office for a Senior Patient Experience Representative role. This role will support...
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Patient Experience Representative
4 weeks ago
Boston, United States Boston Children's Hospital Full timeJob Posting Description Monday - Friday 8:00am-4:30pm in-person $2,000 sign-on bonus (terms/taxes apply). Patient Experience Representative - Infusion Customer Service a. Interacts and provides positive and effective customer service to patients and families. b. Responds to routine inquiries about hospital protocol, policies, and procedures. c. Greets and...
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Boston, United States Boston Children's Hospital Full timeJob Posting DescriptionBoston Children's Hospital's Cardiology unit is seeking to hire a Patient Experience Representative. This position primarily involves behind-the-scenes work, including heavy use of Epic (training provided), and generating reports for 80+ doctors. Strong attention to detail and quick response times are essential for success in this...
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Patient Experience Representative
3 weeks ago
Boston, MA, United States Children's Hospital Boston Full time77019BRJob Posting Title:Patient Experience Representative - 3-11:30 E/O weekendDepartment:Cardiovascular ProgramAutoReqId:77019BRStatus:Part-TimeStandard Hours per Week:8 Job Posting Category:Hospital OperationsJob Posting Description: Schedule: 3-11:30pm Every other Sat & Sun + every other holiday. This Patient Experience Representative in the Cardiac...
Patient Experience Representative
4 weeks ago
Emergency Department - Per diem
- Providing positive and effective customer service that supports departmental and hospital administrative operations.
- Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions.
- Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assisting within scope of knowledge and authority. Initiating calls for emergency services as required.
- Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues.
- Greeting and directing patients, families and visitors.
- Monitoring daily schedule and patient flow to optimize resource utilization and patient experience.
- Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.
- Serving as a liaison with Engineering, ESD, Biomedical Engineering, and Materials Management to resolve equipment, supply, cleaning and safety issues; Following through on identified problems.
- Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor.
- Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information.
- Collecting, compiling and forwarding related documentation for reimbursement.
- Superb customer service, keen attention to detail, strong computing skills with ability to learn new software quickly and ability to work in multiple systems simultaneously. A minimum of five shifts in a six-week period are required and must include some weekend shifts. Holiday shifts are required. Training requires approximately 6-8 weeks equivalent of full time shifts.
- Ability to work independently and as part of a team.
- A high school level of educational development and preferred experience such as customer service, administrative, or experience in a health care setting. Bachelor's Degree preferred.
- The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
