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    Boston Children’s Hospital is currently hiring in multiple departments for several part time Patient Experience Representatives. Our biggest need right now is 3-11:30 pm coverage, but we also have overnight openings. This role would be working every other Sat & Sun (8 hours each day) + every other Holiday. Hiring in; Cardiology and ICU This Patient...


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    Rotating overnight shift (BCH offers a strong shift differential).30 hours a week$1,500 sign-on bonus (terms/taxes apply)Please note a 6 week/40 hours a week training commitment is required day/evening/overnight training before you go into your overnight shift. Emergency DepartmentProviding positive and effective customer service that supports departmental...


  • Boston, United States Boston Children's Hospital Full time

    Rotating overnight shift (BCH offers a strong shift differential).30 hours a week$1,500 sign-on bonus (terms/taxes apply)Please note a 6 week/40 hours a week training commitment is required day/evening/overnight training before you go into your overnight shift. Emergency DepartmentProviding positive and effective customer service that supports departmental...


  • Boston, United States Boston Children's Hospital Full time

    Schedule: 8 hours/week every other Sat & Sun + every other Holiday 11pm-7:30am This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to...


  • Boston, United States Boston Children's Hospital Full time

    Schedule: 8 hours/week every other Sat & Sun + every other Holiday 11pm-7:30am This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations...


  • Boston, United States Children's Hospital Boston Full time

    Schedule: 8 hours/week every other Sat & Sun + every other Holiday 11pm-7:30am This Patient Experience Representative is 100% in office and will be responsible for: * Patient Encounter Management: * Providing positive and effective customer service that supports unit operations * Collaborating with referring providers and practices * Obtaining required...


  • Boston, United States Boston Children's Hospital Full time

    Rotating overnight shift (BCH offers a strong shift differential).30 hours a week$1,500 sign-on bonus (terms/taxes apply)Please note a 6 week/40 hours a week training commitment is required day/evening/overnight training before you go into your overnight shift. Emergency DepartmentProviding positive and effective customer service that supports departmental...


  • Boston, United States Boston Children's Hospital Full time

    Rotating overnight shift (BCH offers a strong shift differential).30 hours a week$1,500 sign-on bonus (terms/taxes apply)Please note a 6 week/40 hours a week training commitment is required day/evening/overnight training before you go into your overnight shift. Emergency DepartmentProviding positive and effective customer service that supports departmental...


  • Boston, United States Boston Children's Hospital Full time

    Rotating overnight shift (BCH offers a strong shift differential).30 hours a week$1,500 sign-on bonus (terms/taxes apply)Please note a 6 week/40 hours a week training commitment is required day/evening/overnight training before you go into your overnight shift. Emergency DepartmentProviding positive and effective customer service that supports departmental...


  • Boston, United States Boston Children's Hospital Full time

    Rotating overnight shift (BCH offers a strong shift differential).30 hours a week$1,500 sign-on bonus (terms/taxes apply)Please note a 6 week/40 hours a week training commitment is required day/evening/overnight training before you go into your overnight shift. Emergency DepartmentProviding positive and effective customer service that supports departmental...


  • Boston, United States Boston Children's Hospital Full time

    Rotating overnight shift (BCH offers a strong shift differential). 30 hours a week $1,500 sign-on bonus (terms/taxes apply)Please note a 6 week/40 hours a week training commitment is required day/evening/overnight training before you go into your overnight shift. Emergency Department Providing positive and effective customer service that supports...


  • Boston, United States Boston Children's Hospital Full time

    Rotating overnight shift (BCH offers a strong shift differential).30 hours a week$1,500 sign-on bonus (terms/taxes apply)Please note a 6 week/40 hours a week training commitment is required day/evening/overnight training before you go into your overnight shift. Emergency DepartmentProviding positive and effective customer service that supports departmental...


  • Boston, United States Boston Children's Hospital Full time

    Rotating overnight shift (BCH offers a strong shift differential). 30 hours a week $1,500 sign-on bonus (terms/taxes apply)Please note a 6 week/40 hours a week training commitment is required day/evening/overnight training before you go into your overnight shift. Emergency Department Providing positive and effective customer service that supports...


  • Boston, United States Boston Children's Hospital Full time

    Job Posting DescriptionRotating overnight shift (BCH offers a strong shift differential). 30 hours a week $1,500 sign-on bonus (terms/taxes apply) Please note a 6 week/40 hours a week training commitment is required day/evening/overnight training before you go into your overnight shift. Emergency Department Providing positive and effective customer service...


  • Boston, United States Boston Children's Hospital Full time

    Schedule: 8 hours/week every other Sat & Sun + every other Holiday 11pm-7:30am This Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating with referring providers and practices Obtaining required...


  • Boston, United States Boston Children's Hospital Full time

    Job Posting Description Schedule: 8 hours/week every other Sat & Sun + every other Holiday 11pm-7:30am This Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating with referring providers and practices...

Patient Experience Representative- overnight weekends: NICU

2 months ago


Boston, United States Boston Children's Hospital Full time

Schedule: 8 hours/week, overnight (11pm-7:30am), every other Sat & Sun + every other Holiday This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile patient and staff schedulesScheduling patients and supporting the patient encounterCheck In / Check Out:Greeting and directing patients, families and visitorsMonitoring daily schedule and coordinating flow with clinicians/supervisorReconciling payments and preparing deposits, providing record of transactions in Hospital systemsFacilitating and directing communication with Financial CounselingAdministrative:Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency servicesProviding routine clerical support as neededAdmin Support for Admissions, Discharges, and TransfersReconciliation of Patient Charts during admissions and dischargesUpdating and reconciling the Patient Monitoring System upon admission, discharges, and transfers.To qualify, you must have:A high school level of education, Bachelor's Degree preferredPrior customer service or administrative experience preferredThe ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situationsThe ability to work with diverse internal and external constituenciesBoston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.