Senior Banker

2 weeks ago

RI United States Bank of America Full time

Senior Banker - Greenville Financial Center

Greenville, Rhode Island

Job Description:

This job is responsible for serving as the first point of contact for financial center clients, helping to uncover personal banking needs of both individual and small business clients, offering appropriate solutions, and connecting clients to specialists. Key responsibilities include deepening client relationships through platform services, supporting clients with self-service or transactional activities, and providing exceptional client care. Job expectations include proactively connecting with clients through outbound calls and conducting consistent follow-up routines.

Responsibilities:

  1. Partners with teams to provide financial center clients with both consumer and small business solutions, services, and strategies when uncovering personal banking needs and helping clients navigate their unique life priorities.
  2. Assists, educates, and trains clients on conducting simple transactions through self-service technologies.
  3. Leverages available resources, technologies, and processes to optimize the client experience and deliver operational excellence and accuracy.
  4. Adheres to established processes, laws, and guidelines in performing day-to-day activities, such as opening accounts, account maintenance, and Digital Assisted Shopping.
  5. Manages client interactions by taking the best course of action for the bank and its clients and abiding by all regulatory requirements.

Required Qualifications:

  1. Has a minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment. In lieu of this requirement, has previously held the role of Relationship Manager (RM), Advisor Development Program (ADP) RM, Credit Solutions Advisor (CSA I), or Relationship Manager Business Owner Specialist (RMBOS) at Bank of America for a minimum of six months.
  2. Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
  3. Collaborates effectively to get things done, building and nurturing strong relationships.
  4. Displays passion, commitment, and drive to deliver an experience that improves our clients’ financial lives.
  5. Is confident in identifying solutions for helping new and existing clients based on their needs.
  6. Has strong written and verbal communications skills.
  7. Is able to communicate effectively and confidently, and is comfortable engaging all clients (in-person and by phone).
  8. Has the ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances.
  9. Applies strong critical thinking and problem-solving skills to meet clients’ needs.
  10. Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously.
  11. Is a commissioned notary or can successfully obtain a notary commission in the state you work within a few months of start date in role (exact timeframe varies by location due to differing state laws).
  12. Can be flexible to work weekends and/or extended hours as needed.

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)

Hours Per Week: 40

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