Principal IT Desktop Engineer
4 weeks ago
- Administration, support and maintenance of MDM platforms and other centralized management tools and applications.
- Contribute to the improvement of system performance, reliability, end user experience and productivity.
- Maintain standardization and validation of end user computing environments, working with other IT groups as required.
- Ensure service delivery targets and operational requirements are met.
- Research and recommend new efficiencies, technologies, and products to enhance and improve end user computing services.
- Provide consultation for IT management and other IT groups.
- Prepare and deliver key presentations and reports to IT management on the end user computing environment.
- Develop advanced methodologies to optimise end user computing.
- Develop and supervise technology road map for end user computing systems, applications and processes.
- Work closely with IT management to tactically execute strategic plans.
- Work closely with IT management and other IT groups to define, deploy and maintain corporate standards e.g., hardware/OS/application configuration.Skills:
- Excellent interpersonal, verbal, and written communication skills.
- Client focused approach to work; excellent customer service skills.
- Excellent problem resolution skills.
- A flexible attitude with respect to work assignments and new learning.
- Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail.
- Willingness to work in a matrix environment and to value the importance of teamwork.
- Proven skills in leadership without authority & basic project management skills.
- Substantial experience and in-depth knowledge in functional area.Knowledge and Experience:
- Native language and excellent written and spoken English language skills.
- 7+ years of Enterprise desktop support and/or related work experiences.
- Specific advanced experience is required in the following areas: PC Hardware (Intel based equipment) and peripheries; Microsoft operating systems and M365 software; General PC application support; iOS/Android operating systems support and maintenance.
- Experience supporting MacOS and hardware is advantageous.
- Advanced experience in managing end points with MDM solutions such as Microsoft Endpoint Manager (Intune), SCCM and/or Jamf (MacOS) in an enterprise environme.
- Specific experience in application packaging and deployment via centralized solutions such as Microsoft Endpoint Manager (Intune) or SCCM is advantageous.
- Specific experience in deploying and supporting middleware applications and modern desktop technologies in an Enterprise environment.Education:
- College/University degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) or equivalent experience.
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