Senior Customer Support Engineer
6 days ago
DeepSearch is seeking a senior customer support engineer to provide advanced technical support to our client's customers and partners. This person will apply system level expertise to resolve complex customer issues while being an active member of the team. Prior experience with Commvault or NetBackup is highly preferred.
Responsibilities:
- Provide remote support services for client customers, partners and field personnel
- Understand customer’s needs and assist to meet those needs within the required timeframe
- Manage hot customers and escalations
- Develop and implement customer specific action plans
- Providing excellent communication externally and internally
- Support special programs and projects within the organization
- Assist customers with installations remotely and provide training
- Develop knowledge-based articles
- Ability to work autonomously as well as in a team
Requirements:
- 10+ years of experience in a technical support role for external customers
- Working knowledge of Unix/Linux, networking, and networked storage technologies
- Demonstrated ability to troubleshoot complex system problems
- Strong organizational skills
- Strong account management skills
- Able to work closely with all levels of customers, internal engineers and management on complex issues
- Excellent verbal and written customer-facing communication skills
Preferred skills:
- Backup Applications (ArcServe, Backup Exec, Commvault, NetBackup, IBM Spectrum Protect, Oracle RMAN, Veeam)
- Scripting (e.g., shells, Perl, Bash, Python)
- Networking and networked storage technologies
- The ideal candidate will be hard working and dedicated to constantly improving both their own skills as well as our customers’ experience.
Education:
- BS in Computer Science or Technology (or equivalent work experience).
-
Senior Customer Support Engineer
1 month ago
Burlington, United States DeepSearch Staffing Partners Full timeDeepSearch is seeking a senior customer support engineer to provide advanced technical support to our client's customers and partners. This person will apply system level expertise to resolve complex customer issues while being an active member of the team. Prior experience with Commvault or NetBackup is highly preferred.Responsibilities:Provide remote...
-
Senior Customer Support Engineer
2 months ago
burlington, United States DeepSearch Staffing Partners Full timeDeepSearch is seeking a senior customer support engineer to provide advanced technical support to our client's customers and partners. This person will apply system level expertise to resolve complex customer issues while being an active member of the team. Prior experience with Commvault or NetBackup is highly preferred.Responsibilities:Provide remote...
-
Senior Customer Support Engineer
1 week ago
burlington, United States DeepSearch Staffing Partners Full timeDeepSearch is seeking a senior customer support engineer to provide advanced technical support to our client's customers and partners. This person will apply system level expertise to resolve complex customer issues while being an active member of the team. Prior experience with Commvault or NetBackup is highly preferred.Responsibilities:Provide remote...
-
Senior Customer Support Engineer
5 months ago
Burlington, United States DeepSearch Staffing Partners Full timeDeepSearch is seeking a senior customer support engineer to provide advanced technical support to our client's customers and partners. This person will apply system level expertise to resolve complex customer issues while being an active member of the team. Prior experience with Commvault or NetBackup is highly preferred.Responsibilities:Provide remote...
-
Senior Desktop Support Engineer
6 days ago
Boston, MA, United States The Hollister Group Full timeSenior Desktop Support EngineerOur client is a private investment firm based in Boston, MA looking to hire a Senior Desktop Support Engineer. This individual will serve as the highest-level escalation for complex technical problems once they have passed through the Tier 1 and Tier 2 support teams. The ideal candidate has a customer-focused mindset with a...
-
Senior Software Engineer
7 days ago
Burlington, Massachusetts, United States Sunrise Senior Living Full timeAbout this role: We are seeking a talented Senior Software Engineer to join our team. As a key member of our development team, you will be responsible for designing, developing, and deploying high-quality software solutions.Responsibilities:Design and develop scalable software systemsCollaborate with cross-functional teams to identify and prioritize project...
-
Senior Validation Engineer
4 weeks ago
, MA, United States Azzur Group Full timeSenior Validation EngineerAzzur Group is a leading GxP compliance and consulting organization dedicated to providing expert assistance to life science companies. We are seeking a highly motivated and talented Senior Validation Engineer to join our team of skilled problem solvers.About the RoleThe Senior Validation Engineer will be responsible for leading and...
-
Senior Electrical Engineer
1 month ago
, MA, United States Amphenol Full timeAbout the RoleWe are seeking a highly skilled Senior Electrical Engineer to lead our multi-disciplinary teams and drive innovation in electrical systems design. As a key member of our engineering team, you will be responsible for mentoring junior engineers, reviewing their work, and providing constructive feedback. Your expertise will be essential in...
-
Senior Project Engineer
1 month ago
, MA, United States American Energy Storage Innovations, Inc Full timeJob SummaryAmerican Energy Storage Innovations, Inc. is seeking a highly skilled Senior Project Engineer to support the technical aspects of customer Energy Storage System (ESS) projects. The successful candidate will provide technical deliverables to support the completion of customer projects, ensuring safety, installation, testing, and O&M training and...
-
Senior Schedule Engineer
3 weeks ago
, MA, United States Vinci Full timeJob Title: Senior Schedule EngineerJob Summary: Vinci is seeking a highly skilled Senior Schedule Engineer to join our team. As a Senior Schedule Engineer, you will be responsible for delivering complex multi-million-dollar projects with a substantial number of interfaces and coordination to manage. Key Responsibilities: • Assistance in the delivery of...
-
Senior Civil Engineer
3 weeks ago
, MA, United States ExecuSource Full timeJob Summary:ExecuSource is seeking a highly skilled Senior Civil Engineer to join our team. As a Senior Civil Engineer, you will be responsible for performing and/or supervising civil engineering field work, reviewing and/or preparing civil engineering reports, and designing complete projects within your practice area.Key Responsibilities:Direct the work of...
-
Senior Application Support Engineer
7 days ago
Somerville, MA, United States firstPRO, Inc Full timeThe Senior Application Support Engineer position supports customer-facing operations by responding to operational and business issues. In addition to technical responsibilities, this role includes leading a small team, ensuring operational excellence, and driving continuous improvements. This position is responsible for planning, deploying, and supporting...
-
Senior Electrical Engineer
1 week ago
Burlington, United States Abbott Full timeOur Burlington, MA location currently has an opening for a Senior Electrical Engineer. Title: Senior Electrical EngineerLocation: Burlington, MADuration: 4 monthsResponsibilities:Lays out and constructs a variety of prototype tools and fixtures required for development purposes.Conducts evaluations, tests and analyses related to feasibility and...
-
Senior Engineering Technician
3 weeks ago
, MA, United States VEIR Corp Full timeSenior Engineering TechnicianVEIR Corp is seeking a highly skilled Senior Engineering Technician to join our Engineer Lab team. As a key member of our team, you will be responsible for designing, constructing, and operating experimental testbeds, as well as building and assembling mechanical and electrical laboratory equipment.Key Responsibilities:Contribute...
-
Senior Mechanical Engineer
3 weeks ago
Burlington, Vermont, United States Astec Industries Full timeAbout the PositionAstec Industries is seeking a highly skilled Senior Mechanical Engineer to join our team. As a key member of our engineering department, you will be responsible for designing and developing innovative products that meet the needs of our customers.Key ResponsibilitiesDevelop accurate project specifications and ensure all engineering...
-
Senior Process Engineer
4 weeks ago
, MA, United States Skyworks Solutions Full timeJob Title: Senior Process EngineerSkyworks Solutions is seeking a highly skilled Senior Process Engineer to join our team in Woburn, Massachusetts. As a key member of our Process Engineering group, you will be responsible for developing and supporting all wafer fabrication processes used to produce our diverse portfolio of products.Responsibilities:Support...
-
Senior Research Engineer
3 weeks ago
Burlington, Vermont, United States Abbott Full timeAbout the RoleWe are seeking a highly skilled Senior Research Engineer to join our Research and Technology group at Abbott. As a key member of our team, you will be responsible for designing and developing complex electro-mechanical medical devices and test equipment to support critical aspects of our product development pipeline.With a strong background in...
-
Senior Control Engineer
4 days ago
Boston, MA, United States NES Fircroft Full timeSenior Control EngineerGreater BostonSalary DOEWe're looking for a Senior Controls Engineer to join a successful Medical Device Manufacturing business located in Greater Boston, they're looking to expand their Automation and Controls team across the United States. You will be responsible for designing and programming new Medical Devices and Machines...
-
Senior Manufacturing Engineer
4 weeks ago
Burlington, Vermont, United States Desktop Metal Full timeSenior Manufacturing EngineerAt Desktop Metal, we're pushing the boundaries of additive manufacturing. As a Senior Manufacturing Engineer, you'll play a critical role in driving our production processes forward.Key Responsibilities:Collaborate with design engineering to develop and refine manufacturing processesDevelop and document manufacturing assembly...
-
Senior Technical Support Specialist
4 weeks ago
Burlington, Vermont, United States DeepSearch Staffing Partners Full timeDeepSearch Staffing Partners is seeking a highly skilled Senior Customer Support Engineer to provide exceptional technical support to our clients' customers and partners. This individual will leverage their system-level expertise to resolve complex customer issues while being an active member of our team.Key Responsibilities:Provide remote support services...