Usability Researcher

4 days ago

Seattle WA United States Aquent Full time

Summary:

Our client’s UX team is looking for a researcher to conduct iterative, evaluative customer research in the complex product domain of Azure and related services. As a design researcher on our team, you will be responsible for collaborating closely with an interdisciplinary team of researchers, designers, and engineers to drive customer feedback and research findings into future iterations of the product. In this role you will be expected to employ some research methodologies including moderated and unmoderated usability studies, interviews and surveys.

Responsibilities:

  • Define and execute appropriate qualitative research methods including but not limited to field research, surveys, lab studies, remote testing, and A/B tests.
  • Conduct independent research on multiple aspects of products and experiences.
  • Deliver actionable research findings to your counterparts on time and with quality.
  • Communicate, defend, and build consensus around your research and how it informs design.
  • Documenting and presenting recommendations and point of view based on research and analysis.
  • Working with the supervising Design Researcher or Manager in identifying and addressing critical usability issues.

Key Qualifications:

  • A minimum of a BA or MA/MS in Experimental Psychology, Cognitive Psychology, Human Factors, Human-Computer Interaction or a related field.
  • At least 2 year of experience conducting experimental research on software products and driving tangible outcomes with product teams.
  • Enterprise experience is a plus.
  • Experience with running usability studies, interviews, and surveys.
  • Have an understanding of the design process and how research can be leveraged at each phase.
  • Track record of collaborating across multiple disciplines (design, engineering) to drive change into products.
  • Proven ability to work within tight timelines and with excellent project management skills. Experience with Agile and Lean frameworks is a plus.
  • Demonstrated ability to effectively communicate rich customer data and articulate the implications of research findings in clear and compelling ways.
  • Strong oral and written communication skills; experience presenting to stakeholder audiences.

Additional Requirements:

  • Portfolio showcasing work experience.

The target hiring compensation range for this role is $48.04 to $53.38 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits 
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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