L2 IT Support Engineer

2 weeks ago

Newport Beach CA United States New Charter Technologies, Llc Full time

Greystone Technology is looking for creative, self-accountable IT professionals to engage in our fast-paced, people-driven service model. Average IT people tend to be great at solving technical issues, but poor at understanding the true problems that need to be solved.

We’ve redesigned the way technology services are provided – from the ground up. We don’t start with solutions; we start with questions. Lots of them. Then we listen. Service providers have a well-earned reputation for sharing the answer before knowing the problem, resulting in businesses getting solutions they don’t need to problems they don’t have.

If you think differently, solve creatively, and love to connect with people, we want you to join our mission of digging deep and proving how meaningful IT services can be. It’s as common sense as it is revolutionary.

We are looking for a L2 IT Support Engineer (in other companies this person could hold the title of Jr. Systems Administrator, higher-level Help Desk/Desk Side Support, Field Engineer, Tier 2 Technician) to join our team. The L2 IT Support Engineer will be responsible for handling most day-to-day user requests and tickets for a client in Southern California. This role is based in Newport Beach and Santa Ana.

  • Working primarily at the client location, with some time spent in the Greystone office
  • Supporting end-users by troubleshooting and resolving computer, application, system, device, access issues
  • Act as an escalation and mentor for immediate response and technical engineers
  • Ticket management and documentation consistent with processes in the Service Delivery Handbook
  • Maintaining to our Service Level Agreement by responding to user requests from clients within a 30-minute timeframe
  • Reaching a goal of dedicating 6 hours daily or 30 hours weekly to client attributed work
  • Learning independently about our clients’ ever-changing systems
  • Collaborate with other service line and departments to ensure an effortless experience for our clients
  • Doing what it takes to create enthusiastically satisfied end users and build trust and credibility within a client group

Preferred Skills & Experience

  • 3+ years’ experience in an IT help desk or desktop support environment
  • 2+ years’ experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, all current flavors of Windows)
  • Working experience with networking principles, such as TCPIP, DNS, DHCP, LAN/WAN, NAT, IPSEC, WIFI, and A/CName Records
  • Experience installing, troubleshooting, and maintaining peripherals (scanners, fax machines, printers, etc.)
  • Experience troubleshooting standard hardware issues and running diagnostics
  • Working experience with standard IT Security practices such as virus remediation, phishing, and exposure to different Firewall systems
  • Proficiency in Apple, Mac OS, and iOS troubleshooting and support
  • Demonstrable ability to quickly learn and support various business applications
  • Understanding of backup and disaster recovery (BDR) best practices and experience troubleshooting BDR topologies
  • An understanding of how a small change can impact the bigger picture of a technology network
  • An understanding of complex systems and how the different pieces interact
  • A demonstrated history of pursuing learning objectives independently
  • Managed Service Provider experience is a plus
  • Experience working in a ticketing management system is a plus

Preferred Attributes

  • An empathetic approach to solving customer problems
  • An awareness of how technology impacts business
  • The desire to work as part of a team
  • Critical thinking aptitude and troubleshooting experience
  • Curiosity about technology and the ability and motivation to learn independently
  • Professional confidence, and a passion for solving problems
  • An aptitude towards service
  • Openness to feedback
  • Ability to learn from experience
  • A focus on finding appropriate long-term solutions to technical issues
  • The ability to own technical problems and see them through to resolution

Physical Requirements

Work is primarily sedentary but requires exertion and lifting of up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Occasional crawling, kneeling, and squatting. Repetitive use of computer (keyboard/mouse), and phone. Visually inspects, prepares, and analyzes data & figures; views computer constantly. Frequent travel (car). Occasional exposure to outdoor environmental conditions as a result of travel.

We are proud to be recognized as one of the top workplaces. In fact, it’s Greystone Technology team members themselves who say our company is a great place to work. We’ve created an inviting workspace that fosters a culture of collaboration, inclusion, innovation, and excitement.

Some of the things our team members enjoy:

  • Competitive wages | The hourly range starts at $31.35. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.
  • Generous benefits for you and your family including Health, Dental, Vision, Life, Disability Insurance, HSA & 401(k) employer contributions
  • Maternal and paternal leave
  • Very generous paid time off program is unique to the IT industry
  • Sustainable work-life balance and flexibility
  • Yearly work anniversary rewards
  • Fun company events, including chili cook-offs, annual company photoshoot, monthly happy hours, cup in hand kickball league, and more

We’re looking for smart, highly skilled, passionate people to help us do something daring, difficult, and incredibly rewarding. If you are ready to learn, be inspired, solve problems, grow professionally, and unleash your talent. Come as you are and apply today

How to Apply:

Greystone Technology is committed to creating an inclusive environment and is proud to be an equal opportunity employer. We recruit, employ, train, compensate, and promote regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

#J-18808-Ljbffr

  • L2 Engineer

    7 days ago

    Deerfield Beach, United States Insight Global Full time

    Position: L2 EngineerLocation: Deerfield Beach, FLSalary Range: $75-90kMust have: 8+ year of experience Knowledge of backup applications (Acronis, Veeam, Barracuda, Commvault, etc.)Experience with email and spam filtering services (Mimecast, Barracuda, Proofpoint, etc.)Familiarity with DNS, DHCP, and TCP/IPSwitching and routing topologies (VLAN, basic...

  • L2 Network Engineer- Hyderabad/Mumbai/Ahmedabad/Chennai/Bangalore

    2 weeks ago

    Palo Alto, CA, United States Nipun Net Solutions Pvt Ltd Full time

    Required Skills: Routing, Switching, Wireless, Firewalls Experience: 2-4 years of experience in network engineering, with a focus on wireless, switching, and firewalls. Qualification: Diploma / Bachelor’s degree or equivalent No. of positions: 10 Email: Job Description Job Summary: The L2 Network Engineer specializing in Wireless, Switching, and...

  • Software Engineer 1

    2 weeks ago

    Washington, DC, United States Tbwa ChiatDay Inc Full time

    Job Title: Software Engineer 1 (L2 Support)Location: RemoteShift: US Hours Who We Are Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy...

  • Senior Network Engineer

    4 days ago

    Newport Beach, United States The Jacobson Group Full time

    We are seeking a skilled Senior Network Engineer to join our team and drive the transformation of our network infrastructure while ensuring robust security to protect our customers and brand. The ideal candidate will work in a hybrid capacity, with three days in the office. Preference is given to candidates in Newport Beach, CA, but the role is also open to...

  • Senior Network Architect

    1 week ago

    Newport Beach, United States Platinum Resource Group Full time

    About the RoleWe are seeking a highly skilled Senior Network Architect to join our team in Newport Beach, CA or Omaha, NE (Hybrid). As a Senior Network Architect, you will be responsible for designing, implementing, maintaining, and supporting our client's growing network infrastructure.The successful candidate will have 10+ years of experience in IT,...

  • Engineering Support Specialist

    7 days ago

    Virginia Beach, Virginia, United States Nationwide IT Services Full time

    Nationwide IT Services is seeking a highly skilled Engineering Support Specialist to join our team. As an Engineering Support Specialist, you will provide critical support to our customers in the fields of systems engineering, intelligence, and DoD acquisitions.About YouWe are looking for an individual with a minimum of 10 years relevant experience in...

  • Software Engineer

    2 weeks ago

    California, MO, United States Clipboard Health Full time

    Here are some frequently asked questions about our Engineering team. You can also learn more about us on our engineering careers page . Our Software Engineers Write scalable & performant code using Typescript, React, NestJS, and Node . Our services use MongoDB and Postgres . Develop efficient and reusable components and utilities to drive web and mobile...

  • HYBRID - Senior Network Engineer

    2 weeks ago

    Newport Beach, United States Platinum Resource Group Full time

    Senior Network Engineer Location; Newport Beach, CA or Omaha, NE (Hybrid) JOB DESCRIPTION Our client is investing in its global network and security to support its digital transformation journey. As such, we are searching for a Senior Network Engineer to join a small team to help transform their network and to protect their customers and brand. *Preferable...

  • Network Engineer

    2 weeks ago

    Palo Alto, CA, United States Gerson Lehrman Group, Inc. Full time

    We are looking for a Network Engineer to be a part of the Global Network Engineering Team where you will help build and operate GLG’s network infrastructure. What You Will Do: Support of the company’s Global wired, wireless and Cloud infrastructure. Optimize stability, availability, reliability, and performance of networking infrastructure. Assist in...

  • IT support engineer

    2 months ago

    palm beach, United States SISL Global Full time

    Job Summary: The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems, and ensuring optimal performance and user satisfaction. Key Responsibilities:  Provide second-level technical support for...

  • IT support engineer

    1 month ago

    palm beach, United States SISL Global Full time

    Job Summary: The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems, and ensuring optimal performance and user satisfaction. Key Responsibilities:  Provide second-level technical support for...

  • Senior Software Engineer, Control

    2 weeks ago

    Mountain View, CA, United States Nuro, Inc. Full time

    Who We Are Nuro exists to better everyday life through robotics. Founded in 2016, Nuro is a leading autonomous technology company with vehicles on road today in California and Texas. The company’s core technology is the Nuro Driver, an integrated autonomous driving system consisting of state-of-the-art, AI-first software and custom-built sense and compute...

  • Head of Sales Engineering SF Bay Area

    2 weeks ago

    San Francisco, CA, United States Ambient AI, Inc. Full time

    Ambient.ai is a unified, AI-powered physical security platform that helps enterprise organizations reduce risk, improve security operation efficiency, and gain critical insights. Seven of the top 10 U.S. technology companies, along with multiple Fortune 500 organizations across a variety of industries, leverage Ambient.ai to unify their security...

  • IT support engineer

    5 months ago

    West Palm Beach, United States SISL Global Full time

    Job Summary: The L2 Desktop Support Technician is responsible for providing advanced technical support and troubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems, and ensuring optimal performance and user satisfaction. Key Responsibilities:  Provide second-level technical support for...

  • Network Engineer III

    7 days ago

    Newport Beach, United States Ledgent Technology Full time

    Job Description: Our client is a global network and security to support its digital transformation journey. As such, we are searching for a Senior Network Engineer to join a small team to help us transform our network and to protect our customers and brand. *Preferable location for this position is our Newport Beach office, but open to the person being in...

  • Director of Defense Engineering

    2 weeks ago

    Wichita, KS, United States This is an IT support group Full time

    BOMBARDIER Bombardier Defense Engineering is looking for a candidate to be the leader of engineering design for Bombardier (BA) Defense. This Director level position will provide cross-functional leadership of the integrated team to develop high-quality deliverables to achieve the contract obligations. This Director will lead Structures and Stress...

  • Intern, 5G NR System Simulation Engineer

    2 weeks ago

    New York, NY, United States InterDigital Canada, Ltee. Full time

    Intern, 5G NR System Simulation Engineer InterDigital develops mobile and video technologies that are at the core of devices, networks, and services worldwide. We solve many of the industry’s most critical and complex technical challenges, inventing solutions for more efficient broadband networks, better video delivery, and richer multimedia experiences...

  • Network Security Consultant

    1 month ago

    Frisco, TX, United States HCLTech Full time

    Network Security Consultant - Firewall/Proxy (L2 Level) Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly. Location : Frisco, TX - Onsite / Hybrid - 3 days a week at office in Frisco, TX Full-Time Hire Implementing and maintaining Palo Alto infrastructure. Hands on experience on Palo...

  • Network Systems Engineer

    2 weeks ago

    San Francisco, CA, United States Arista Full time

    Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in...

  • Mechanical Design Engineer

    2 weeks ago

    Mountain View, CA, United States Gravity IT Resources Full time

    To Apply for this Job Click Here Job Title: Mechanical Design EngineerJob type: Contract 12+ monthsLocation: Greater Pittsburgh area (Hybrid 2-3 days a week onsite) Engineer III, Mechanical Design The Mechanical Engineer III is an individual contributor who works on mechanical assemblies for our client’s Robotics and Automation product lines. This...