Salesforce Technical Product Lead

2 weeks ago

Newton MA United States Bright Horizons Children's Centers Full time
Primary Purpose

The Technical Team Lead is responsible for providing hands-on management and development for applications across Salesforce workstreams.

Essential Functions/Responsibilities

  • Understanding of the application development life cycle and ability to apply it to existing and future application development.

  • Hands-on development of application set.

  • Management/leadership of day-to-day development and support of applications.

  • Technical expertise to understand applications and develop plans to continuously improve the application portfolio.

  • Identify resources needed and assign individual responsibilities to cross-functional project team members.

  • Oversee application development of existing and future applications according to Bright Horizons standards.

  • Ensure that application projects are prepared (including all pre and post-development steps) in a timeframe, quantity, and mix to achieve the best possible return from development and project resources to ensure both efficiency and effectiveness of the development process.

  • Ensure that software development schedule and timeline is in alignment with business and implementation goals and requirements and make adjustments to meet business goals when necessary.

Job Requirements - Education/Experience

Bachelor's Degree in Engineering, Technology, or related field - Required.

8 years of application development and application development management.

Additional Job Requirements

  • Strong technical capabilities with knowledge of Salesforce Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and Account Engagement platforms.

  • Ability to remain organized at all times and to elicit cooperation from a wide variety of sources including team members, other internal departments, and external parties (such as 3rd party software development partners).

  • Ability to effectively prioritize and execute tasks in a high-pressure environment and react to project adjustments and alterations promptly and efficiently on a day-to-day basis.

  • Experience managing all phases of the project life cycle, including running project prioritization meetings, post-installation project post-mortem meetings, and a proven track record of multi-tasking, meeting deadlines, and delivering projects on budget. Prior experience managing development staff and third-party vendors.

  • Knowledge of different project management software, and be technically competent with various software programs including Word, Excel, PowerPoint, Project, and Visio.

  • Self-starter with the ability to work with minimal supervision, and have excellent verbal and written communication skills.

  • Travel as required.

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