Technical Service Representative

1 day ago

San Jose CA United States Carlisle Companies Full time

Carlisle Weatherproofing Technologies (CWT) is a leading supplier of building envelope solutions that effectively drive energy efficiency and sustainability in commercial and residential applications. We are looking for a Field Technical Services Representative to join our team in our Northern California market.

Job Summary:

This position will provide technical support to Roof Restoration contractors, distributors and sales representatives throughout the Northern California and western regions for SPF and coatings spray equipment, regarding equipment trouble shooting, and operator training. Training responsibilities will include all CWT Roof Restoration Products to include Spray Foams, Acrylics, Silicones, and primers. This position will also provide technical support on SPF and coatings equipment as well as developing continuing education information on installation best practices. Finally, the Northern California Technical Manager will assist the sales team with administering regional marketing programs, presentations, and conferences to support continued growth of CWT Roof Restoration Products.

Duties and Responsibilities:

  • Provide answers to inquiries to assist all customers including roofing contractors, technical representatives, sales representatives, distributors, architects, specifiers, and roof consultants.
  • Perform final roof inspections on completed projects
  • Perform inspections on warranty leak claims
  • Be the point person for the training in the western United States assuring that all equipment is in complete running order for all trainings
  • Perform fieldwork to assist CWT Roof Restoration customers in their respective needs such as job site visits, troubleshooting, new operator training, etc.
  • Perform training programs and assistance for CWT Roof Restoration applicators, estimators, and customers to instruct/educate them on equipment operation, SPF, Acrylic, Silicone and Primer application or other relevant subject matter to increase their efficiency and capacity to properly and safely install CWT Roof Restoration roofing systems.
  • Perform field tests and provide feedback and solutions for experimental technologies relating to the CWT Roof Restorations systems.

Required Knowledge/Skills/Abilities:

  • Must have a complete understanding of Spray foam equipment
  • Must live in the Northern California.
  • Candidates must have strong verbal/written communication skills. This would include working in Salesforce, Teams, Excel, Word and PowerPoint
  • Bilingual in Spanish is preferred.
  • Travel Requirements: +50% on average

Working Conditions:

  • Work Environment:
    • Majority of time spent in an outside work environment in all-weather elements, excluding lightning, high winds, and unsafe conditions.
    • Most of travel to job sites and other duties is by company vehicle and / or rental vehicle. Some air travel necessary depending on location in the country and demands of the workload. Travel to other regions to assist may be required.
  • Time Worked:
    • Hours Worked: 50-60 hours with additional hours at night and on weekends, as required. Most work conducted is in the field and on roofs of commercial buildings and traveling to the jobsites. Approximately 10-15% of work is administration or in an office setting at your place of residence.
    • Days of Week Worked: Monday thru Friday normally. Occasional Saturday or Sunday work travel as required.
    • Shifts Worked: Daylight

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