Team Leader, Endorsement Core

3 weeks ago

Phoenix AZ United States Chubb Full time

Major Duties/Responsibilities of the Job

 People Management:

  • Direct accountability for the hiring, training and performance management of the Endorsement team.
  • Manage and drive productivity throughout the team while holding the underwriters accountable to specific metrics
  • 7 – 10 employees
  • May assist with Training and Development ( UW specialization)

Underwriting Management:

  • Manage and delegate Underwriting Authority 
  • Field and approve referrals for teams based on established authority. Responsible for elevating items outside of authority to designated referral outlets including TUMs and Home Office
  • Maintain up to date knowledge and understanding on all applicable underwriting and corporate strategies and ensure compliance among the team
  • Work with Field and Center leadership to develop relationships with brokers/agents in assigned territories and to establish best practices
  • Regular cadence of underwriting audit to ensure quality of underwriting in compliance with corporate requirements.

Process Management:

  • Monitor, manage and oversee workload capacity of each team member and adjust as appropriate.
  • Ensure adherence to SLAs and service standards from an underwriting perspective.
  • Collaborate with the processing centers to ensure service delivery and quality policy issuance for policies written in the UWC.
  • Monthly communication of business unit results to leadership team
  • Monitor team organizational skills and production output to create capacity within departments.
  • Adhere to all workflows and procedures in compliance with corporate and branch strategies.
  • Support processing center to ensure timely processing of transactions to ensure throughput results are within UWC and corporate guidelines.
  • Ensure quality results are consistent with corporate standards by addressing and training in areas of concerns brought forth from CI audit scores, random self checks, and other audits.

 Financial Management:

  • Achieve key endorsement metrics including SLAs, quality and productivity.
  • Support CI overall growth and retention goals by underwriting endorsements in line with Chubb customer service standards and Chubb underwriting profitability standards.

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