Director - Associate Experience

2 days ago

Bethesda Maryland United States Marriott Full time
Job Number 24124343
Job Category Sales & Marketing
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

 

The Director, Associate Experience is a key member of the Experience Design and Innovation team reporting to the Vice President, Experience Design + Innovation – Associate Experience & Business Process.  This position will be responsible for representing the voice of the Associate in headquarters initiatives. They will be responsible for designing and blueprinting end-to-end associate journeys with particular focus on areas where customer journey and associate journey intersect. This role will be responsible for leading improvement initiatives using human-centered and design thinking methodologies from concept to testing to execution. 

 

The ideal candidate will have a deep understanding and empathy for the associate experience and have the ability to work in a cross-functional manner to integrate Associate experience into key initiatives.  Experience working in the market – at a hotel and/or regional level – and ability to deeply empathize with the associate experience will be beneficial to successful execution of short- and long-term projects.

 

 

CANDIDATE PROFILE 

Education and Experience 

  • 4-year degree from an accredited university in Business Administration, Hotel Management or related discipline
  • 8+ years of related working experience, including 3-5 years of experience working within a hotel, regional office, or in heavy partnership of in-market leaders
  • Experience in human centered research and design, concept creation and testing, and global cross functional implementation 

OR

  • 9+ years’ experience in service design or a related function, demonstrated progressive career growth and patterns of exceptional performance
  • Strong portfolio showcasing a range of service design projects, including examples of user research, concept development, and implementation
  • Exceptional ability to simplify complex ideas into visually compelling service concepts
  • Excellent verbal and written communication skills, with the ability to adapt presentation style based on the audience.
  • Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity

 

 

CORE WORK ACTIVITIES 

 

Associate Experience Design

  • Build empathy in business partners for on and above property associate experience.
  • Advocate for our associates at all times.
  • Communicate the initiative and products to others through associate journeys, prototypes, wireframes, and other materials.
  • Translate insight and strategy into concepts and communicate the vision.
  • Conduct associate-focused research (e.g., observations, focus groups, surveys) and present findings that inform improvements in the associate experience.
  • Support synthesis and analysis of associate research in a collaborative manner that engages and inspires stakeholders.
  • Discover customer and business needs through inquiries and research and identify solutions to meet those needs.

 

Managing Projects and Priorities

  • Functions as a strategic senior technical expert within the department.
  • Develops specific goals and plans to prioritize, organize, and accomplish work.
  • Champions leaders' vision for product and service delivery.
  • Makes and executes the necessary decisions to keep moving forward toward achievement of goals.
  • Provides direction and assistance to other teams regarding projects.
  • Determines priorities, schedules, plans and necessary resources to promote completion of any projects on schedule.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Reviews vendor proposals and selects appropriate vendor for services/technologies/hardware.
  • Thinks creatively and practically to develop, execute and implement new project plans.
  • Generates and provides accurate and timely results in the form of reports, presentations, etc.
  • Plans, develops, implements, and evaluates the quality of operations.

 

Delivering on the Needs of Key Stakeholders

  • Understands and meets the needs of key stakeholders.
  • Communicates concepts in a clear and persuasive manner that is easy to understand.
  • Demonstrates an understanding of business priorities.
  • Supports achievement of performance goals, budget goals, team goals, etc.

 

Additional Responsibilities

  • Contribute to a team environment that encourages collaboration and teamwork
  • Manage time effectively and conduct activities in an organized manner
  • Present ideas, expectations, and information in a concise, organized manner
  • Manage group or interpersonal conflict
  • Perform other reasonable duties as assigned by manager
 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

  • Director - Associate Experience Lead

    5 days ago

    Bethesda, Maryland, United States Marriott Full time

    Job SummaryThe Director, Associate Experience is a key member of the Experience Design and Innovation team, responsible for representing the voice of the Associate in headquarters initiatives. This role will design and blueprint end-to-end associate journeys, focusing on areas where customer journey and associate journey intersect.Key ResponsibilitiesLead...

  • Director - Associate Experience Lead

    2 weeks ago

    Bethesda, Maryland, United States Marriott Full time

    Job SummaryThe Director, Associate Experience is a key member of the Experience Design and Innovation team responsible for representing the voice of the Associate in headquarters initiatives. This position will be responsible for designing and blueprinting end-to-end associate journeys with a focus on areas where customer journey and associate journey...

  • Director - Associate Experience

    2 months ago

    Bethesda, United States Marriott Full time

    Job Number 24124343 Job Category Sales & Marketing Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY The Director, Associate Experience is a key member of the Experience Design and Innovation team reporting to the...

  • Director - Associate Experience

    3 months ago

    Bethesda, United States Marriott Full time

    Job Number 24124343Job Category Sales & MarketingLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARY The Director, Associate Experience is a key member of the Experience Design and Innovation team reporting to the Vice...

  • Director - Associate Experience Lead

    2 weeks ago

    Bethesda, Maryland, United States Marriott Full time

    Job SummaryThe Director, Associate Experience is a key member of the Experience Design and Innovation team, reporting to the Vice President, Experience Design + Innovation – Associate Experience & Business Process. This position will be responsible for representing the voice of the Associate in headquarters initiatives, designing and blueprinting...

  • Director, Loyalty Reporting and Analysis

    1 week ago

    Bethesda, Maryland, United States, 20814 Marriott Full time

    Job Number 24162230Job Category Finance & AccountingLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management  Job Summary As an integral member of the Loyalty Reporting and Analysis team, the Director, Loyalty Reporting & Analysis...

  • Senior Director

    1 week ago

    Bethesda, Maryland, United States, 20814 Marriott Full time

    Job Number 24124222Job Category Sales & MarketingLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY   The Senior Director of Data Activation will be a key member of the newly established Customer practice at Marriott...

  • Director, UX and Design Hotel Ecosystem

    1 week ago

    Bethesda, Maryland, United States, 20814 Marriott Full time

    Job Number 24125236Job Category Sales & MarketingLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management  JOB SUMMARY With every journey, travel has the power to shape us and our world. Begin your journey as a Director of User...

  • Director Command Center Communications

    1 week ago

    Bethesda, Maryland, United States, 20814 Marriott Full time

    Job Number 24105856Job Category Human ResourcesLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management  JOB SUMMARYThe Director, Command Center Communications will be responsible for the development and execution of Command Center...

  • Senior Director, Unified Endpoint Management

    2 days ago

    Bethesda, Maryland, United States, 20814 Marriott Full time

    Job Number 24163296Job Category Information TechnologyLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type Management JOB SUMMARYWe are seeking a Sr. Director of Unified Endpoint Management to lead a crucial division within our Technology...

  • Deputy Assistant Director for Supply Chain and Cyber Directorate

    2 weeks ago

    Bethesda, Maryland, United States Office of the Director of National Intelligence Full time

    Deputy Assistant Director for Supply Chain and Cyber DirectorateAbout the Role:The Office of the Director of National Intelligence is seeking a highly skilled and experienced professional to serve as the Deputy Assistant Director for Supply Chain and Cyber Directorate. This is a critical role that requires a deep understanding of counterintelligence and...

  • Director of Restaurants

    2 days ago

    Bethesda, Maryland, United States, 20814 Marriott Full time

    Additional Information Restaurant, Lounge, Pool SummerJob Number 24170471Job Category Food and Beverage & CulinaryLocation Bethesda Marriott, 5151 Pooks Hill Road, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Management JOB SUMMARY   Manages all restaurant operations and staff on a daily basis....

  • Deputy Assistant Director for Supply Chain and Cyber Directorate

    1 month ago

    Bethesda, United States Office Of The Director Of National Intelligence Full time

    Major Duties and Responsibilities - Serve as the Deputy Assistant Director of the Supply Chain & Cyber Directorate (SCD) within the National Counterintelligence and Security Center (NCSC). Assist the Assistant Director (AD) for SCD in leading the implementation of the strategic objectives for SCD that are tailored in support of the ODNI Strategic...

  • Deputy Assistant Director for Supply Chain and Cyber Directorate

    4 weeks ago

    Bethesda, Maryland, United States Office of the Director of National Intelligence Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to serve as the Deputy Assistant Director of the Supply Chain & Cyber Directorate within the Office of the Director of National Intelligence. As a key member of our team, you will play a critical role in leading the implementation of strategic objectives and overseeing processes and...

  • Associate Director of College Counseling

    3 weeks ago

    Bethesda, MD, United States Holton-Arms School Full time

    Position: Associate Director of College Counseling Location: Bethesda, MD Job Id: 372 # of Openings: 1 The mission of the Holton-Arms School is to cultivate the unique potential of young women through the "education not only of the mind, but of the soul and spirit." Founded in 1901...

  • Director of User Experience and Design

    2 weeks ago

    Bethesda, Maryland, United States Marriott Full time

    Job SummaryWe are seeking a highly skilled Director of User Experience and Design to join our team at Marriott International. As a key member of our User Experience & Design team, you will be responsible for creating best-in-class digital experiences for our customers. Your expertise in user-centered design will help us drive consistency across our 34+ brand...

  • Associate Director, Product Management

    1 week ago

    Bethesda, Maryland, United States Precision Medicine Group Full time

    Job Title: Associate Director, Product ManagementAt Precision Medicine Group, we are seeking an experienced Associate Director, Product Management to lead our product management team in the development of innovative solutions for clinical sample operations and biomarker data analytics.Key Responsibilities:Develop and execute product vision and strategy for...

  • Director of User Experience and Design

    2 weeks ago

    Bethesda, Maryland, United States Marriott Full time

    Job SummaryWe are seeking a highly skilled Director of User Experience and Design to join our team at Marriott International. As a key member of our User Experience & Design team, you will be responsible for driving the design of our hotel ecosystem, creating best-in-class digital experiences for our customers. You will work closely with our Senior Director...

  • Director, User Experience and Design

    2 months ago

    Bethesda, United States Marriott Full time

    Job Number 24125989Job Category Sales & MarketingLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARY With every journey, travel has the power to shape us and our world. Begin your journey as a Director of User Experience...

  • Associate Director of Sales

    4 months ago

    Bethesda, United States Sunrise Senior Living Full time

    JOB OVERVIEW The Associate Director of Sales (ADOS) is responsible for supporting and assisting the Sales and Marketing team in achieving the Community’s occupancy and revenue goals. Responsibilities include assisting the Sales and Marketing team in managing the community’s sales and marketing database (CRM), maintaining appropriate sales collateral,...