Director, User Experience and Design

Job Number 24125989
Job Category Sales & Marketing
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY 

With every journey, travel has the power to shape us and our world. Begin your journey as a Director of User Experience at Marriott International, repeatedly voted one of Fortune’s 100 Best Companies to Work For®. Join our high energy and talented User Experience & Design team creating best-in-class digital experiences for one of the most recognized hospitality companies in the world.

This role is responsible for working with the Senior Director of Hotel Ecosystem, brand teams and design peers to focus on creating designs for Marriott’s 34+ brand sites. These designs will inform the larger hotel ecosystem, help drive consistency in the hotel ecosystem and illustrate brands’ core values. This work ranges from near-term tactical to longer-term strategy with a keen focus on data-driven, best-in- class design. They will drive digital experiences that deliver on both elevating the expression of our property and brand portfolio and emotional engagement to support business outcomes. Partnering closely with fellow user experience leaders, product management and technology colleagues to meet needs across our business, leisure, member and non-member customers. 

This position requires deep experience in brand design, the ability to produce design as well as direct designers, including internal associates and contractors/agencies, driving the creative process from concept through execution. 

A strong portfolio is critical. Your portfolio should showcase experience in brands, UX and interaction design in digital solutions, particularly highlighting conversion optimization efforts, simplicity and ease-of-use. 

 

CANDIDATE PROFILE 

Education and Experience 

• 8+ years of relevant experience in digital product design with demonstrated leadership experience, strong grounding in general usability and transactional design best practices 
• 4-year undergraduate degree in relevant discipline or equivalent experience
• 4+ years of relevant experience with large-scale brands, websites or global digital apps/digital products 
• Experience leading design in visual identity and brand in a digital space
• Experience delivering concepts, user journeys, prototypes, etc., across platforms (desktop, mobile web, app, etc.) with inclusivity in mind
• Thrives working in a collaborative and cross-functional environment 

You’re exactly who we’re looking for if you: 

Nice to Have: 

• Experience with Agile / SAFE development methodologies
• Superior communication and interpersonal skills, including facilitation, presentation, storytelling 
• Promote UX best practices drawn from a variety of disciplines (within and beyond hospitality) Proactively maintain a keen focus across product areas to ensure cohesiveness Communicate through compelling visuals and deliverables
  Showcase strong presentation, negotiation, and persuasion skills 
• Pick up a marker or a mouse to knock out some work alongside the team when the need arises 
• Experience with major, large-scale global digital apps, websites, or other digital products within the commerce or travel space

 

CORE WORK ACTIVITIES

Demonstrating and Applying Discipline Knowledge: 

• Produce design while directing the execution of user experience design 
• Clearly explain design decisions to leadership, your team, and stakeholders while seeking approvals
• Identify future opportunities by keeping up to date with design trends, societal shifts, and new technology
• Be a thought partner providing recommendations based on research and data for experience enhancements across all digital touchpoints
• Collaborate with a variety of user experience disciplines within the team (Information Architecture,
  Design System/Standards, User Research, Copywriting) to advance your work 

Managing Work, Projects, and Policies 

• Provides accurate estimates as to needed time to complete work to feed project plans (and therefore personal deadlines)
• Successfully manages multiple tracks of work simultaneously
• Accepts critique and critiques work of others in a helpful and professional manner 

Leadership & Management 

• Ability to manage one or more direct reports
• Leads work done by both internal associates and external vendors
• Attract, hire, develop, and retain top talent
• Thinks and works at both the strategic and executional levels; sees both the “forest” and the “trees” and guides teams accordingly 

Additional Responsibilities 

• Works and leads independently with minimal supervision, but knows when issues should be escalated to manger
• Develops relationships with members of other teams, and leverages those relationships to answer questions 
• Presents work with clarity and confidence; explains complex matters so that others can understand them 

 

MANAGEMENT COMPETENCIES 

Leadership

• Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace. 
• Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. 
• Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability 

• Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities. 
  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
  • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
  • Reading Comprehension – Understands written sentences and paragraphs in work related documents.
  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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