Operations Supervisor

1 week ago


Sioux Falls SD United States FIS Full time

About this role:

Manage daily operations of processing functions and maintenance of processing infrastructure ensuring service level agreements are met in support of clients and company mission-critical business requirements.

What you will be doing:

• Manages the processing environment to protect production systems critical to the success of the business.

• Delivers an operations environment that meets all service level agreements, e.g., 24/7 availability, response time parameters, etc. and availability targets.

• Develops and recommends tactical and strategic plans for processing operations.

• Selects, trains, develops and leads an efficient and effective processing team.

• Identifies and recommends cost-saving and continuous improvement initiatives within the processing area.

• Ensures all backup and recovery and disaster recovery processes will meet or exceed business requirements.

• Develops and implements team standards and procedures that support departmental standards and procedures.

• Develops and executes project plans, budgets and schedules for documentation of work and results.

• Develops, manages and forecasts the budgets for the relevant cost centers.

• Other related duties assigned as needed.

What you bring:

• 2+ years' experience in a supervisor role with direct reports

• Knowledge of processing administration and processing activities and controls

• Knowledge of FIS products and systems

• Proficiency in client communication and escalation management

• Knowledge of project management methods and techniques

• Knowledge of all processing phases

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Excellent problem solving, team and time management skills managing multiple deadlines for self and others

• 1+ year experience in evaluating the performance capabilities of subordinates as well as counsel subordinates in development and/or corrective discipline

• 1+ year experience in making projections of future expenses based on analysis of cost effectiveness of past expenditures


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