Customer Experience Content Manager

19 hours ago


San Diego CA United States VirtualVocations Full time
A company is looking for a Customer Experience Content Manager to create and manage content for their Help Center.

Key Responsibilities

Develop, write, and manage Help Center articles in collaboration with cross-functional teams
Identify gaps in content and implement solutions to enhance user experience
Lead the design and execution of content-related projects while operating independently

Required Qualifications

5+ years of relevant experience in content creation, preferably in a technical or customer support environment
Bachelor's degree or equivalent work experience
Experience working with cross-functional teams
Systems thinker with an understanding of interconnected components

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