Senior Coordinator Specialist

1 month ago

Austin TX United States University of Texas at Austin Full time
Job Posting Title:Senior Coordinator Specialist - Texas One Stop for Enrollment Services----Hiring Department:Texas One Stop for Enrollment Services----Position Open To:All Applicants----Weekly Scheduled Hours:40----FLSA Status:Exempt----Earliest Start Date:Dec 02, 2024----Position Duration:Expected to Continue----Location:UT MAIN CAMPUS----Job Details:General NotesMust be eligible to work in the United States on a full-time basis for any employer.Position PurposeTexas One Stop for Enrollment Services serve as central point of contact for the university community grounded in exceptional customer service and student retention. The Senior Coordinator role is specialized senior level position in the unit. The Senior Coordinator is trained to handle escalations from Coordinators and serve all students, undergraduate and graduate, with academic records, financial aid, enrollment, billing and payments, and registration and record related questions through the student life-cycle lens. Responsibilities
  • Customer Service and Counseling: Provide holistic counseling on course enrollment, financial aid, billing, and academic success, with a focus on student retention and progress. Deliver specialized counseling to students with complex financial aid or administrative needs, ensuring accuracy in advice and content.
  • Communication Partner with SEM Communication team: Update website content to ensure accuracy and relevance. Work with the MyUT team to enhance student communication platforms. Draft communications for students and internal campus partners, focusing on clarity and engagement.
  • Salesforce Support: Work with senior project manager and Salesforce team to make recommendations to improve communications through system. Provide guidance and expertise to staff and Salesforce stakeholders using the tool. Implement new tool improvements as approved for Salesforce.
  • Quality Assurance and Training:Review and analyze student inquiries to ensure high-quality responses and proactively correct misinformation. Train staff on the latest university milestones, topics ,and best practices, ensuring the team remains up-to-date on policies, procedures, and processes. Update website content with specialized processes for students.
  • Other Duties as Assigned Required Qualifications
    • Bachelor's degree plus a minimum of 3 years of experience in customer service or administrative roles, or a Master's degree with 1 year of experience.
    • Demonstrated experience as a Coordinator (or equivalent) within a university setting.
    • Exceptional communication skills (both written and verbal) and public speaking ability.
    • Ability to mentor and lead a diverse team of staff and students.
    • Demonstrated ability to handle complex, escalated cases independently, using professional judgment and discretion.Relevant education and experience may be substituted as appropriate.Preferred Qualifications
      • Experience with process improvement and communications in a fast-paced, customer-oriented environment.Salary Range$48,000 + depending on qualificationsWorking Conditions
        • May work around standard office conditions.
        • Repetitive use of a keyboard at a workstation.
        • Scheduled work hours may vary, including nights and/or weekends.Required Materials
          • Resume/CV
          • 3 work references with their contact information; at least one reference should be from a supervisor
          • Letter of interestImportantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.----Employment Eligibility:Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.----Retirement Plan Eligibility:The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.----Background Checks:A criminal history background check will be required for finalist(s) under consideration for this position.----Equal Opportunity Employer:The University of Texas at Austin, as an ,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.----Pay Transparency:The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.----Employment Eligibility Verification:If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.----E-Verify:The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:
            • [PDF]
            • [PDF]
            • [PDF]
            • [PDF]----Compliance:Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in .The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.

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