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Regional Training Manager

1 month ago

Boston MA United States Raising Cane's Chicken Fingers Full time

Restaurants will always be the center of our business. As we strive to achieve Raising Cane’s Vision, we leverage multiple partnerships to expand our global footprint while maintaining a local presence & identity through great teamwork In addition, to Vendors, Franchise and RSO Partners, Restaurant Support Business Unit Team Partners & Crewmembers are critical to our success

At Raising Cane’s, we support our Restaurants with both Business Unit & RSO support. Our commitment & dedication to Restaurant support is a competitive advantage Business Unit Support Crewmembers are aligned to a specific Business Unit defined as either a Region, Market or Area. The Business Unit Teams are comprised of Support Crewmembers who are functional experts in various disciplines. The various Support Departments or Functions are led by best-in-class experts. The RSO Support Department / Functional leader is responsible for the hiring, training, personnel management, development & functional routines for the Business Unit Crewmembers.

The Regional Leader of Training (RLT) supervises a team of Area Leaders of Training who are primarily responsible for the delivery and implementation of effective training systems at Restaurants. The RLT is the Subject Matter Expert (SME) for all Training systems for Regional and Area Business Units. The RLT supports the Vision and Mission by promoting a Training culture and providing guidance and expertise regarding Training & Development opportunities to the Restaurant Teams.

Restaurant Training Responsibilities

  • Support execution of all MIT training processes and procedures in Training Restaurants
  • Own the Training Restaurant Certification and Re-Certification Process; provide feedback and insight; partner with the Regional Leader for Recommendations
  • Conduct and document Training Restaurant visits with Area Leaders of Training to evaluate Operational effectiveness and Training requirements
  • Work through the Area Restaurant Training team to coach, train and develop Managers, Crewmembers, Certified Trainers and Bird Specialists
  • Establish and maintain an environment conducive to onboarding, training and retaining Crewmembers and Managers
  • Partner with Business Unit Leaders to plan for HIPO development at all levels
  • Ensure the highest levels of training standards are upheld at all Raising Cane’s Restaurants
  • Partner with Operations leadership to recommend and implement training solutions based on gaps
  • Serve as in-Restaurant Subject Matter Expert for training related questions and needs
  • Manage and assess Regional ServSafe compliance

Business Unit(s) Support

  • Lead, coach and develop a team of Area Leaders of Training to achieve set objectives
  • Be the Subject Matter Expert for Restaurant Training for the Regional and Area Business Units
  • Provide feedback to Area Leaders of Training on execution of functional job responsibilities and oversee their performance
  • Lead the Screening, Hiring and Onboarding of Area Leaders of Training
  • Support Area Leader of Training staffing, bench strength and build succession plans based on determined needs
  • Help establish and maintain an environment conducive to learning within the Area Training Team
  • Review Period, Quarterly and Yearly results to identify gaps and support training plans to address
  • Support the execution of BU Team Training, Onboarding and Development plans

Training Functional Support

  • Work in collaboration with other departments to employ best practices, create consistent Training solutions, deploy Training programs, and measure the effectiveness of Training
  • Implement training and development coursework, programs, and systems as needed
  • Partner with the Training & Development and Restaurant Excellence teams to ensure training programs and materials are effectively implemented
  • Own execution of HIPO, Restaurant Partner and Area Leader Development Programs as prescribed
  • Actively review and provide feedback on all training systems in development
  • Provide observations, evaluations, and feedback on training effectiveness

Position / Role Requirements

  • Acts as a role model and consistently represents & lives Cane’s Values and “How We Do Business” standards
  • Required to live within assigned Region (Home Base or Regional Office Base as assigned)
  • Ability to Travel 50 – 75%; car and/or air travel
  • Ability to lead, motivate, and empower a Team
  • Excellent interpersonal and communication skills
  • Ability to recognize problems, set goals and convert plans into action
  • Exercises good judgment in decision making
  • Open to feedback and to self-improvement
  • Holds self accountable for high personal standards of conduct and professionalism
  • Excellent speaking and presentation techniques
  • Exceptional interpersonal skills, with the ability to effectively interact with team members and stakeholders at all levels of the organization
  • Superior organization and follow-up skills

Qualifications

  • College degree required
  • Training certifications desirable
  • Must be 18 years of age or older
  • Minimum 5 years Restaurant Operations experience in quick service or fast casual preferred
  • Previous field training experience required, minimum 5 years preferred
  • Led a team of direct reports
  • Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, PowerPoint, and Outlook) and able to adapt to new systems quickly
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