IT Support Engineer

3 days ago


Charlotte NC United States Eliassen Group Full time

IT Support Engineer | Charlotte, NC | Hybrid

Our client is looking for a customer-driven IT Support Engineer with fundamental technical support skills to join their team

Responsibilities:

  • Design, own and drive IT projects and deliverables to accelerate the integration of systems and processes with parent company.
  • Assist in IT inventory, purchasing, asset management, machine provisioning, onboarding and other key processes.
  • Hands-on troubleshooting of hardware, software applications, networking and other technical issues.
  • Develop and document best practices, tools and tips, enhancing internal troubleshooting processes
  • Manage relationships with vendors and 3rd party providers to provide application support.
  • Timely resolution to problems and serve as a point of escalation for team and users
  • Develop processes for reviewing, testing, documenting and improving practices within the team around security, automation, and issue response.
  • Engage with partners throughout the organization to proactively address concerns and technical pain points.

Qualifications:

  • Must be customer service oriented with fundamental tech support skills
  • Years of IT Support experience
  • Google experience and knowledge of Jamf is preferred

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