Patient Registration

2 months ago


Urbana, United States CARLE Full time

Compassionate, innovative, versatile, skilled, with a focus on excellent customer service are the traits of the Urology Patient Services Representative. Are you looking to join a team that embraces diversity and encourages collaboration to deliver exceptional patient care and service? 

You can become an essential member of our Urology team by demonstrating effective communication, teamwork, and a high level of professionalism. The Urology Patient Services Representative coordinates and participates in a variety of duties associated with daily clinic operations, including patient identification, insurance verification, complex appointment scheduling, patient check in, charge posting, cash management and patient appointment scheduling, and more for a diverse population of patients while consistently conveying a positive image to ensure patients' needs are met. 

The Urology department offers opportunities for personal and professional growth. On this team, you are guaranteed to learn, grow, and feel welcome

  • Coordinates and participates in a variety of duties associated with daily clinic preparation process including: patient identification, patient check in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, phone calls.
  • Competent in telephone system, takes and delivers messages to physicians, nurses and others. Reports medical information obtained from patients and referring physicians accurately, completely and in a timely manner. Distributes all messages according to practice communication standards.
  • Serves as a role model by conducting self in a responsible, professional manner.
  • Manage all incoming patient care requests related to in-basket activities, referrals, work que activity, and incoming telephone calls.
  • Proficient with insurance coverage rules. Proficient with coverage and rules that apply to eligibility, network coverage, and benefits.
  • Successful completion of mandatory insurance training and ongoing competency refreshers.
  • Competent to initiate and secure prior authorizations as needed.

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