Customer Care Representative

2 months ago


Addison, United States MKT Corporate Promotions Full time

Join MKT Corporate Promotions as a Customer Care Representative and become part of a dynamic team dedicated to elevating brand experiences. A leader in the Events Services industry, we promote events and supply businesses with branded sportswear and promotional products. With 51-200 employees, we deliver exceptional service and innovative solutions. As a Customer Care Representative, you'll be the first point of contact, providing guidance and support, managing inquiries, resolving issues, and ensuring satisfaction, all while upholding our high standards. If you're passionate about customer service and eager to contribute to a company valuing creativity and excellence, apply to join us in making every event memorable.

Tasks
  • Handle incoming customer inquiries via phone, email, and live chat, ensuring prompt and accurate responses to enhance customer satisfaction.
  • Maintain comprehensive records of all customer interactions and transactions, including details of inquiries, complaints, and comments, using the company's CRM system.
  • Collaborate with the sales and events teams to ensure customer requirements are met, and provide updates on service delivery timelines and any potential changes.
  • Assist customers in navigating the company website, providing guidance on service offerings and helping them with order placements or modifications.
  • Provide feedback to management on recurring customer issues and suggest improvements to enhance overall service quality and customer experience.
Requirements
  • Minimum of 1 year experience in customer service or a related role within the events services industry.
  • Excellent verbal and written communication skills in English.
  • Proficiency in customer relationship management (CRM) software and Microsoft Office Suite.
  • Strong problem-solving skills and ability to handle challenging customer interactions with professionalism.
  • Strong sense of urgency


  • Addison, Texas, United States HOME CARE DELIVERED, INC. Full time

    Job SummaryHome Care Delivered, Inc. is seeking a highly organized and detail-oriented Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for managing and following up on all new customer orders, ensuring compliance with regulatory requirements and company policies.Key...


  • Addison, United States MKT Corporate Promotions Full time

    Join MKT Corporate Promotions as a Customer Service Representative and become part of a dynamic team dedicated to elevating brand experiences. A leader in the Events Services industry, we promote events and supply businesses with branded sportswear and promotional products. With 51-200 employees, we deliver exceptional service and innovative solutions. As a...


  • Addison, United States MKT Corporate Promotions Full time

    Join MKT Corporate Promotions as a Customer Service Representative and become part of a dynamic team dedicated to elevating brand experiences. A leader in the Events Services industry, we promote events and supply businesses with branded sportswear and promotional products. With 51-200 employees, we deliver exceptional service and innovative solutions. As a...


  • Addison, United States Sting Soccer Organization Full time

    Company DescriptionAt Royal Nation in Addison, TX, we specialize in providing customized uniforms and fan gear for teams. All custom apparel is accessible through a branded online store operated by us, ensuring a hassle-free experience for our clients.Role DescriptionThis is a full-time on-site role for a Customer Service Representative at Royal Nation in...


  • Addison, United States UASA Full time

    Blue Sky Appliance Service will redefine the home appliance service industry with a focus on exceptional customer service. Customer service expectations have changed the way we live and Blue Sky Appliance Service is dedicated to our customers through distinguished effortless adaptability to the high-end appliances we work on every day. Versatility,...


  • Addison, United States Moon Moments Ltd Full time

    Customer Service Representative Exciting Opportunity in Addison, TX- Weekly Pay As a Customer Service Representative, you will take pride in delivering exceptional customer service whilst guiding customers through a range of products/services for a variety of reputable brands. Our Client is searching for flexible go-getters who welcome the challenges of a...


  • Addison, Texas, United States PrideStaff Full time

    Lead Customer Service RepresentativeWe are seeking a highly motivated and energetic Bilingual Customer Service Representative to join our team at PrideStaff in Addison. As a key member of our Contact Center, you will play a vital role in providing exceptional customer service to our clients.Key Responsibilities:Manage large volumes of inbound and outbound...


  • Addison, Texas, United States Crunch Fitness Full time

    Key Responsibilities:As a Customer Service Representative at Crunch Fitness, you will be responsible for providing exceptional service to our members and guests. This includes greeting members and guests with a smile, checking them in according to company procedures, and facilitating any messages on our club software. You will also be responsible for...


  • Addison, United States Manpower Full time

    Our client in Addison, Texas Hiring Bilingual (Spanish) Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Housing and Registration Team for all Events and assist the Incentives Team. The ideal candidate will be energetic, friendly, and possess good communication skills in both English and...


  • Addison, Texas, United States Raising Cane's Full time

    Raising Cane's is seeking a Customer Service Representative to provide exceptional customer experiences. Key responsibilities include:Key Responsibilities:Prepare food orders to standardsTake orders from customers and process payments efficientlyClean tables, floors, and other areas of the restaurantFollow proper safety procedures when handling and/or...


  • Addison, Texas, United States AEG Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients and customers.Key ResponsibilitiesManage large volumes of customer inquiries and resolve issues in a timely and...


  • Addison, United States Horace Mann Full time

    Horace Mann is hiring Customer Service Representatives in our Addison, Tx office. The Customer Service Representative is responsible for answering incoming customer calls, while delivering Distinctive customer service to our educators. This position is Monday - Friday and you must be able to work between 8 am and 6 pm central time. This position will become...


  • Addison, United States Horace Mann Full time

    Description Horace Mann is hiring Customer Service Representatives in our Addison, Tx office. The Customer Service Representative is responsible for answering incoming customer calls, while delivering Distinctive customer service to our educators. This position is Monday - Friday and you must be able to work between 8 am and 6 pm central time. This position...


  • Addison, United States Horace Mann Full time

    Horace Mann is hiring Customer Service Representatives in our Addison, Tx office. The Customer Service Representative is responsible for answering incoming customer calls, while delivering Distinctive customer service to our educators. This position is Monday - Friday and you must be able to work between 8 am and 6 pm central time. This position will become...


  • Addison, Texas, United States PrideStaff Full time

    Bilingual Customer Service RepresentativeAre you looking for a dynamic work environment? Our Addison client is seeking a professional Bilingual Customer Service Representative to join their team in the Contact Center and New Business Department. In this role, you will work directly with future and current Independent Agents to ensure compliance with their...


  • Addison, United States INSPYR Solutions Full time

    Title: Bilingual Customer Service RepresentativeLocation: Addison, TX 75001Duration: Long term contract Compensation: $19hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the US


  • Addison, United States Destination Pet LLC Full time

    Job DescriptionJob DescriptionWelcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!We are looking to add a...


  • Addison, United States INSPYR Solutions Full time

    Title: Bilingual Customer Service Representative Location: Addison, TX 75001 Duration: Long term contract Compensation: $19hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the US Location: Local in-office work Monday to Thursday; Remote on Fridays Work Hours: 8:30 AM 5:00 PM (with some overtime as needed) Summary: We are seeking a...


  • Addison, Texas, United States HOME CARE DELIVERED, INC. Full time

    Job OverviewHome Care Delivered, Inc. is seeking a skilled Customer Service Intake Representative to join our team in Addison, TX. As a key member of our customer service team, you will be responsible for managing and following up on all new customer orders, ensuring compliance with regulatory requirements and company policies.Key Responsibilities:Accurately...


  • Addison, United States CheckSammy Full time

    CheckSammy is looking for a Customer Service Representative to join our Operations department and to provide high-level of support and expertise to ensure client requests are handled properly from job creation to completion.We are looking for someone who has a great attitude, willingness to learn and ready to kick-start their career!This person will be an...