Service Desk

2 weeks ago


Atlanta, United States MAU Workforce Solutions Full time
3Ci is seeking a skilled Support Engineer to join their Client's dynamic team in Atlanta. As a Support Engineer, you will be responsible for providing Level 1-1.5 support, including but not limited to basic PC repair, troubleshooting, Active Directory management, ServiceNow ticket handling, and O365 administration. Additionally, the role may involve offering desk-side support as needed within the office premises. On-site presence required for 5 days a week. No on-call duties. Join a supportive team within a great company culture.

As a leading service provider, our Client is committed to excellence in customer service and employee satisfaction.

Required Education and Experience
  • High School diploma
  • 3+ years of experience in service desk roles
  • 2+ years of Help/Service Desk experience
  • Experience in at least two of the following areas: Active Directory Users and Computers, Service Now, Office 365 Administration, IT networking, PowerShell Scripting, Telephony & Voice Integration/Troubleshooting
General Requirements
  • Proficiency in Active Directory, ServiceNow, and O365 Administration
  • Strong team attitude and communication skills
Preferred Requirements
  • AA/BA/BS degree
  • Advanced technical training
  • This position does not offer sponsorship for citizenship
  • Interested candidates should submit their resumes

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