Front Desk Agent

3 weeks ago

Atlanta, United States Residence Inn Atlanta Downtown Defunct Full time

Compensation Type:
Hourly

Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

Residence Inn Atlanta Downtown

134 Peachtree St., NW Atlanta, GA 30303

Overview:

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications:
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

  • Front Desk Agent

    1 month ago

    Atlanta, United States Sonesta International Hotels Corporation Full time

    The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manage Front Desk, Agent, Guest Service, Operations Manager, Hotel

  • Front Desk Agent

    3 days ago

    Atlanta, United States Sonesta International Hotels Full time

    The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manage Front Desk, Agent, Guest Service, Operations Manager, Hotel

  • Front Desk Agent>

    6 days ago

    Atlanta, United States Davidson Hospitality Group Full time

    Davidson Hospitality Group - 8671 [Guest Service / Concierge] As a Front Desk Agent at Davidson Hospitality Group, you'll: Greet and welcome guests with a warm and friendly attitude; Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail; Provide information about hotel facilities, services, and local attractions;...

  • Front Desk agent

    1 month ago

    Atlanta, United States First Service Corporation Full time

    Provides exceptional customer service. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems Front Desk, Agent, Customer Service, Residential, Hotel, Property Management

  • Front Desk Agent

    1 month ago

    Atlanta, United States Four Seasons Hotels & Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world cr Front Desk, Agent, Reservations, Hotel

  • Front Desk Agent

    2 weeks ago

    Atlanta, United States Four Seasons Hotels & Resorts Full time

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world cr Front Desk, Agent, Guest Experience, Hotel

  • Front Desk Agent

    1 week ago

    Atlanta, United States Bellyard A Tribute Portfolio Hotel Full time

    Property Description: Bellyard A Tribute Portfolio Hotel, located in the vibrant heart of Atlanta, is seeking passionate individuals to join our team! As a job applicant, you'll have the opportunity to work in a modern and stylish property that embodies the spirit of Atlanta's cultural scene. With positions available in front desk, housekeeping, food and...

  • Front Desk Agent

    1 week ago

    Atlanta, United States Davidson Hospitality Group Full time

    Property Description Bellyard A Tribute Portfolio Hotel, located in the vibrant heart of Atlanta, is seeking passionate individuals to join our team! As a job applicant, you'll have the opportunity to work in a modern and stylish property that embodies the spirit of Atlanta's cultural scene. With positions available in front desk, housekeeping, food and...

  • Front Desk Agent

    1 week ago

    Atlanta, United States Davidson Hospitality Group Full time

    Bellyard A Tribute Portfolio Hotel, located in the vibrant heart of Atlanta, is seeking passionate individuals to join our team! As a job applicant, you'll have the opportunity to work in a modern and stylish property that embodies the spirit of Atlanta's cultural scene. With positions available in front desk, housekeeping, food and beverage, and more, there...

  • Front Desk Agent

    17 hours ago

    Atlanta, United States Davidson Hospitality Group Full time

    Property Description Bellyard A Tribute Portfolio Hotel, located in the vibrant heart of Atlanta, is seeking passionate individuals to join our team! As a job applicant, you'll have the opportunity to work in a modern and stylish property that embodies the spirit of Atlanta's cultural scene. With positions available in front desk, housekeeping, food and...

  • Front Desk Agent

    17 hours ago

    Atlanta, United States Davidson Hospitality Group Full time

    Bellyard A Tribute Portfolio Hotel, located in the vibrant heart of Atlanta, is seeking passionate individuals to join our team! As a job applicant, you'll have the opportunity to work in a modern and stylish property that embodies the spirit of Atlanta's cultural scene. With positions available in front desk, housekeeping, food and beverage, and more, there...

  • Front Desk Agent>

    2 weeks ago

    Atlanta, United States Residence Inn by Marriott Full time

    Residence Inn by Marriott - 2960 Piedmont Road NE [Guest Service / Concierge] As a Front Desk Agent at Residence Inn by Marriott, you'll: Greet and assist guests with check-in and check-out procedures; Provide exceptional customer service by answering inquiries and resolving complaints; Maintain accurate records of guest information and transactions; Handle...

  • Front Desk Agent

    1 week ago

    Atlanta, United States Omni Hotels Full time

    Location: Omni Atlanta Hotel at Centennial Park Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni...

  • Front Desk Agent

    8 hours ago

    Atlanta, United States Homewood Suites by Hilton Atlanta Buckhead Pharr Road Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guestProviding outstanding guest service during their staySettling the guest's account upon the completion of their stay. Primary responsibilities include:Registering guestsMaking and modifying reservationsHotel operator and concierge duties. Provide courteous and efficient...

  • Front Desk Agent

    1 week ago

    Atlanta, United States HomeTowne Studios & Suites by Red Roof Full time

    **We are seeking a Front Desk Agent to join our Team with a starting Wage up to $14.00 per hour!** When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim to be the...

  • Front Desk Agent

    1 month ago

    Atlanta, United States Homewood Suites by Hilton Atlanta Buckhead Pharr Road Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guestProviding outstanding guest service during their staySettling the guest's account upon the completion of their stay. Primary responsibilities include:Registering guestsMaking and modifying reservationsHotel operator and concierge duties. Provide courteous and...

  • Front Desk Agent

    1 month ago

    Atlanta, United States Homewood Suites by Hilton Atlanta Buckhead Pharr Road Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guestProviding outstanding guest service during their staySettling the guest's account upon the completion of their stay. Primary responsibilities include:Registering guestsMaking and modifying reservationsHotel operator and concierge duties. Provide courteous and...

  • Front Desk Agent

    21 hours ago

    Atlanta, United States Homewood Suites by Hilton Atlanta Buckhead Pharr Road Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guestProviding outstanding guest service during their staySettling the guest's account upon the completion of their stay. Primary responsibilities include:Registering guestsMaking and modifying reservationsHotel operator and concierge duties. Provide courteous and...

  • Front Desk Agent

    1 week ago

    Atlanta, Georgia, United States HomeTowne Studios Atlanta - Chamblee Full time

    We are seeking a Front Desk Agent to join our Team with a starting Wage up to $14.00 per hourWhen it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim to be the employer of...

  • Front Desk Agent

    24 hours ago

    Atlanta, Georgia, United States HomeTowne Studios Atlanta - Chamblee Full time

    We are seeking a Front Desk Agent to join our Team with a starting Wage up to $14.00 per hourWhen it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim to be the employer of...